The Practice Northumberland Avenue
32 Northumberland Avenue, Southend On Sea, Essex, SS1 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always helpful and caring.
Rated 5 stars out of 5
by Mrs Patricia A Volante - Posted on 20 April 2024
Due to multiple problems I often need advice, or appointments at this Practice. The receptionists are always very kind and helpful. If I need an appointment, I know that they do their best to fit me in as soon as possible. The Doctors and nursing staff take time to read my copious notes, check when my blood tests are due, they take time to advise and explain test results or new medication to me carefully. I really feel that I am in safe hands at this Practice. Thank you so much.
Visited April 2024
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patricia Thank you for your feedback. We work hard to provide a good service for our patients and so really appreciate it when you have a great experience. I have shared your comments with my team and they are delighted. We value all feedback as it helps us to continually improve our service. So many thanks once again for taking the time to add your feedback.
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Review titled They don't reply emails
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I sent email to them on 18.12.2023 and still did not get reply. I am dissapointed with this. It seems to me they don't care.
Visited December 2023
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patient Thank you for your feedback, we take patient care very seriously and are sincerely disappointed that you did not receive a response to your email. We would also like to apologise for the delay in this response to your review. If you would like to speak to someone regarding this issue, please call the surgery and book appointment with myself Sandra Wood PM or Rachel Baker APM.
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Review titled Great practice
Rated 5 stars out of 5
by Lynne Wheeler - Posted on 08 March 2023
Although sometimes there is a wait for the phone to be answered (which I understand will be dependant upon the amount of people trying to phone at the same time/issues arising at the surgery with patients present) On every occasion of contacting the surgery the receptionists have been extremely helpful in providing an appointment or any other service required. The nurse practitioners are also amazing & when I have had to see a doctor they deal with the issues I have gone to see them about.
Visited February 2023
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Thank you for your kind comments which we really appreciated. We have just updated our telephone system and we are hoping this will help greatly with patients not having to wait to be answered.
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Review titled Awful telephone service
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2022
I had to wait just over an hour on the phone to make an appointment to see if speak to a doctor.Finally get through only to be told no appointments were available and try again tomorrow.Not impressed at all.
Visited December 2022
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Dear Patient, Thank you for the feedback, we take patient care very seriously and are sincerely disappointed that you did not receive the highest standard of care. There has been a new telephone system installed in the surgery and staff to help to answer the calls. If you feel you would like to discuss this further please email: northumberland.avenue@nhs.net