The Practice Northumberland Avenue
32 Northumberland Avenue, Southend On Sea, Essex, SS1 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always helpful and caring.
Rated 5 stars out of 5
by Mrs Patricia A Volante - Posted on 20 April 2024
Due to multiple problems I often need advice, or appointments at this Practice. The receptionists are always very kind and helpful. If I need an appointment, I know that they do their best to fit me in as soon as possible. The Doctors and nursing staff take time to read my copious notes, check when my blood tests are due, they take time to advise and explain test results or new medication to me carefully. I really feel that I am in safe hands at this Practice. Thank you so much.
Visited April 2024
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patricia Thank you for your feedback. We work hard to provide a good service for our patients and so really appreciate it when you have a great experience. I have shared your comments with my team and they are delighted. We value all feedback as it helps us to continually improve our service. So many thanks once again for taking the time to add your feedback.
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Review titled They don't reply emails
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I sent email to them on 18.12.2023 and still did not get reply. I am dissapointed with this. It seems to me they don't care.
Visited December 2023
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patient Thank you for your feedback, we take patient care very seriously and are sincerely disappointed that you did not receive a response to your email. We would also like to apologise for the delay in this response to your review. If you would like to speak to someone regarding this issue, please call the surgery and book appointment with myself Sandra Wood PM or Rachel Baker APM.
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Review titled Great practice
Rated 5 stars out of 5
by Lynne Wheeler - Posted on 08 March 2023
Although sometimes there is a wait for the phone to be answered (which I understand will be dependant upon the amount of people trying to phone at the same time/issues arising at the surgery with patients present) On every occasion of contacting the surgery the receptionists have been extremely helpful in providing an appointment or any other service required. The nurse practitioners are also amazing & when I have had to see a doctor they deal with the issues I have gone to see them about.
Visited February 2023
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Thank you for your kind comments which we really appreciated. We have just updated our telephone system and we are hoping this will help greatly with patients not having to wait to be answered.
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Review titled Awful telephone service
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2022
I had to wait just over an hour on the phone to make an appointment to see if speak to a doctor.Finally get through only to be told no appointments were available and try again tomorrow.Not impressed at all.
Visited December 2022
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Dear Patient, Thank you for the feedback, we take patient care very seriously and are sincerely disappointed that you did not receive the highest standard of care. There has been a new telephone system installed in the surgery and staff to help to answer the calls. If you feel you would like to discuss this further please email: northumberland.avenue@nhs.net
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
I have been at this practice for around 2 years having changed from one where it was almost impossible to get an appointment. This surgery has been amazing, wished I’d changed to it years ago. The receptionists are always as helpful as they can be and will try to answer any queries. Don’t like the Doctor iq & having to go online for an appointment assessment would rather speak to someone. However when I have contacted the surgery I have always been offered a telephone or face to face appointment, if one is available. If my request is urgent the receptionists do what they can to help. When I have seen the doctor or nurse I have always come out feeling I’ve been listened to. I would highly recommend this surgery.
Visited September 2022
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Dear Patient Thank you so much for your positive feedback. We are extremely pleased you found the surgery helpful, we share our comments in the learning session with the whole team. So thank you once again.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
They are a very good practice with friendly staff. Found them excellent for getting an appointment plus they are open on weekends. Wish I had found them a lot earlier as they were very thorough. Recommend them very highly
Visited September 2022
Review titled The Practice Northumberland Avenue
Replied on 09 March 2023
Dear Patient Thank you for feedback, whilst we work to maintain a high service level, it is always lovely to receive good feedback. This is always shared with the team during our learning time. Thank you once again.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
While the doctors and nurses there are wonderful people, the receptionist staff leave so, so much to be desired. Conflicting information depending on who you get on the phone, not bothering to let people know that the app they advertise for 1 minute 37 seconds at the start of every phonecall doesn't have any functioning applications at the moment. Add to the fact that when one member of staff goes on holiday, no prescriptions get sent out (despite the app telling you that its been approved and sent to the pharmacist!) and casual misgendering of patients on the phone when the reception staff think they can't be heard, and its just appalling. I'll be joining a new practise as soon as I physically can. Again - the doctors and nurses here are wonderful, lovely people. The receptionists are useless and need a healthy heaping of sensitivity training.
Visited August 2022
Review titled The Practice Northumberland Avenue
Replied on 03 June 2024
Please contact the surgery to make appointment to speak to either manager to try to resolve these problems.
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Review titled Service is very hit and miss with little consistency
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2022
I’ve been a patient for quite a while and have many up and downs with this surgery some good and some bad. Recently after suffering a lot of pain I went there earlier this year and I was told there will be a referral months later nothing has happened the secretary has failed to get back to me. My consultation recently with a nurse practitioner was not satisfactory I felt rushed and not really listened to which isn’t really the point they also sent me a link to fill a questionnaire in when I went on it didn’t work as usual, a lot of their online services do not work and very frustrating to deal with. I would not recommend it but then a lot of the NHS is like this they seem to think this is acceptable. Where I do not I do not expect to pay into the national health service and get no or little service or told to go private! Seriously are they going to pay for my treatment then? That would be interesting....overall I would not recommend it sorry feel very let down.
Visited July 2022
Review titled The Practice Northumberland Avenue
Replied on 03 June 2024
I am sorry for the delay in responding to you post, I have recently taken on the role of PM for the surgery. I would be happy to invite you in to discuss the above issues. Please call the surgery and book appointment with myself. Sandra Wood PM