The Practice Northumberland Avenue
32 Northumberland Avenue, Southend On Sea, Essex, SS1 2THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Got an infection
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2025
I went to this surgery for travel vaccines. I ended up getting an infection in my arm after this and being prescribed strong antibiotics at A&E. Any aftercare was non existent and they didn’t seem at all worried about how this had happened. I have now changed to a different surgery.
Visited February 2025
Review titled The Practice Northumberland Avenue
Replied on 15 February 2025
It is important to us that we provide a high standard of care. Please contact us at Northumberland.avenue@nhs.net so a member of the management team can discuss this with you further so we can investigate your concern as soon as possible.
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Review titled Always helpful and caring.
Rated 5 stars out of 5
by Mrs Patricia A Volante - Posted on 20 April 2024
Due to multiple problems I often need advice, or appointments at this Practice. The receptionists are always very kind and helpful. If I need an appointment, I know that they do their best to fit me in as soon as possible. The Doctors and nursing staff take time to read my copious notes, check when my blood tests are due, they take time to advise and explain test results or new medication to me carefully. I really feel that I am in safe hands at this Practice. Thank you so much.
Visited April 2024
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patricia Thank you for your feedback. We work hard to provide a good service for our patients and so really appreciate it when you have a great experience. I have shared your comments with my team and they are delighted. We value all feedback as it helps us to continually improve our service. So many thanks once again for taking the time to add your feedback.
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Review titled They don't reply emails
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I sent email to them on 18.12.2023 and still did not get reply. I am dissapointed with this. It seems to me they don't care.
Visited December 2023
Review titled The Practice Northumberland Avenue
Replied on 22 April 2024
Dear Patient Thank you for your feedback, we take patient care very seriously and are sincerely disappointed that you did not receive a response to your email. We would also like to apologise for the delay in this response to your review. If you would like to speak to someone regarding this issue, please call the surgery and book appointment with myself Sandra Wood PM or Rachel Baker APM.