The Practice-Sayeed
352 East Park Road, Leicester, Leicestershire, LE5 5AYContact details and opening times
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Reviews
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Review titled My 3 year old daughter suffering with cough 2-3 night
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
My 3-year-old daughter has been suffering from a cough for 8-10 days, and it got worse over the last 2-3 days, causing her to be unable to sleep and making her drowsy. I called the Sayeed Medical Centre and waited for more than 30 minutes to get through on the phone and explain about the situation but the receptionist did not give an appointment. This is the worst medical centre.
Visited May 2024
Review titled The Practice-Sayeed
Replied on 15 May 2024
Dear Valued Patient, We regret to hear about the difficulties you and your 3-year-old daughter have experienced. As a medical centre committed to providing the best possible care, we take all patient concerns very seriously. It is concerning to learn that your daughter has been struggling with a persistent cough for over a week, and that it has worsened to the point of disrupting her sleep. We understand how distressing this must be as a parent, and we sincerely apologise that you were unable to promptly receive an appointment to have your daughter assessed. Please know that the wellbeing of our young patients is of the utmost importance to us. We strive to ensure all patients, especially children, receive timely and attentive care. We would like to apologise that the practice was booked to capacity at the time of your calls. As a medical centre, we sometimes experience high demand for our services, which can lead to limited availability for same-day appointments. However, this is never an excuse for failing to provide the care our patients need. To address this issue, we have established partnerships with local healthcare hubs and the NHS 111 service. These facilities are designed to provide additional clinical support and care options when our practice is at capacity. We encourage you to reach out to these resources if you are unable to secure an immediate appointment with us. Again, we apologise for the poor experience you have had, and we are committed to doing everything we can within the resources at our disposal. Please do not hesitate to reach out to the practice directly if you have any other concerns. We value you as a patient and hope to have the chance to regain your trust. Sincerely, Sarah, Patient Engagement Officer Willows Health.
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Review titled blood from a stone than getting a appointment here.
Rated 1 star out of 5
by DDP - Posted on 10 May 2023
I have been trying to get a appointment for a lump I have found on me for 6 working days now. To be greater with all appointments are book. Ring back tomorrow. After the 5th day I spoke to someone from 111 whom referred me to be seen at my GP I was instructed to ring them ASAP. As soon as the call ended with 111 I rang the surgery whom close at 6.30pm I called at 5.27 was waiting for someone to pick up for 39 minutes . I went in to see them and was told maybe there was someone on the phone I said for 39 minutes the receptionist response was some of our patients like to talk. I asked if there was anyway of pre booking a appointment and was told this does not take place at this site After which I asked for details of the practice Complaints procedure and was given a response of just email or post it though the letterbox.
Visited May 2023
Review titled The Practice-Sayeed
Replied on 25 May 2023
Dear Patient, We are very sorry to hear that your recent experience with Sayeed Medical Centre did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Patient Service and Quality Team.
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Review titled Terrible service
Rated 1 star out of 5
by Rafik Mohammed - Posted on 06 January 2023
In the last 4 weeks I have tried on 3 occasions to make an appointment to see a doctor only to be told by the automated machine that no more appointments were available and I should phone back the next day at 8am. Each time I called at 8am was placed on hold for over 30min before being told no more appointments are available and they don't make advance appointments. What is the purpose of the surgery or any patient being registered with this surgery? they never answer the phone and I honestly think they must be hoping patients give up whilst on hold for long periods. I actually visited the surgery this morning at 8.10am whilst on the phone and the doors were locked even though the surgery supposedly opens at 8am. If a person is on a pay and go phone on minimum income how can they afford to wait such long periods on the phone only to be told that there are no more appointments call back again. I've looked for a surgery complaints procedure and cannot find one online so I guess I'll have to complain to the NHS about the poor level of service being provided as such a poor surgery cannot be allowed to operate.
Visited January 2023
Review titled The Practice-Sayeed
Replied on 12 January 2023
Dear Rafik, We are very sorry to hear that your recent experience with Sayeed Medical Centre did not reflect the standards with which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Sayeed Medical Centre Patient Service and Quality Team.
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Review titled poor appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Never able to get an appointment ever. Ring every morning at 8am like told and between 8:00 and 8:03 the line is always "busy". Ring a minute after that and have to wait over 30 minutes and by the time someone answers the phone all the appointments are taken. They need a better system.
Visited December 2022
Review titled The Practice-Sayeed
Replied on 19 December 2022
Dear Patient, We are very sorry to hear that your recent experience with Sayeed Medical Centre did not reflect the standards in which we aim to work. Our patient’s experience is of paramount importance to us, and we would like to thank you for bringing your concerns to our attention. We are deeply disappointed that your experience of our staff has not met with your expectations. We will be sharing your feedback with our wider team and will use this as an opportunity to remind our staff of our customer service training to uphold and improve our service standard. Our phone lines tend to be at its busiest between the hours of 8-9am and the practice can receive up to 300 calls just in this first hour. We ask patients that require a routine appointment to call in after this time to help relieve pressures off the appointment system. Alternatively, the practice has also introduced the ‘Queue Buster’ option. This option allows you to disconnect your call but will hold your position in the queue. Once a member of our team becomes available the automated system will call you back on your dialled line to connect you with a member of our team. It is our hope that this system, when utilised effectively will help minimise the pressures off our phone lines and help patients with our queueing system. Due to demand in service, our appointments can get booked very quickly. This is due to changes at a national level. Unfortunately, currently there is little we can do to increase the number of appointments that we offer as this is sadly beyond our control. Nevertheless, we will continue to review our appointment system to see if we can improve the way in which our service is offered. Again, we are very sorry for your experience, and we would like to thank you for your valuable feedback and for allowing us the opportunity to reflect on the service that we offer. Yours Sincerely, Sayeed Medical Centre Patient Service and Quality Team.