The Pump House Surgery
Nonancourt Way, Earls Colne, Colchester, Essex, CO6 2SWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Drowning
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
Cannot cope with the amount of people now on the village- nurses are amazing but you can see the doctors are struggling badly. They need more resources. It’s a shame as when I first moved to the village the surgery couldn’t be faulted. Now I dread having to ring in. Mainly as they use covid as an excuse and reason for most. And if they find a problem they looked for then it isn’t a problem and you’re back to square one. Hopefully this can get back to what it was!
Visited March 2023
Review titled The Pump House Surgery
Replied on 23 March 2023
Dear Patient, Thank you for taking the time to add a review and I am sorry to hear that you were not happy with the level of service provided by the practice. Please feel free to contact the management team if you wish to discuss this further. Kind Regard Management Team
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Review titled Disaster
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Decided to move practice due to rude staff and general awful service. Well half way through my move they just cancelled me so I have no doctor! I hope the NHS read these as honestly it’s not a good practice anymore. However nurses will always be amazing there- have to praise them whatever!
Visited March 2023
Review titled The Pump House Surgery
Replied on 21 March 2023
Dear Patient, Thank you for taking the time to add a review and I am sorry to hear that you were not happy with the level of service provided by the practice. If you could please contact me via the practice email address admin.f81119@nhs.net with your name and date of birth along with some more details, I can look into this for you. Emma Morgans Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
I emailed mid-afternoon, had a call shortly afterwards and collected some medication very soon after. The member of staff went above and beyond to help me and I am very grateful. What a great practice.
Visited January 2023
Review titled The Pump House Surgery
Replied on 04 January 2023
Dear Patient, Thank you so much for taking the time to post a positive comment, we always appreciate good feedback as this boosts staff morale and this will be shared with the team. Thank you once again . Kind Regards Management Team
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Review titled Praise
Rated 5 stars out of 5
by Claire Peakall - Posted on 07 November 2022
Great service today from Receptionist, Triage Nurse, Dr & Phlebotomist quick and efficient service from start to finish. Now to await sample results and appointment with Private GI Consultant. Thank you for the reassurance and for all your support in a short space of time x :)
Visited November 2022
Review titled The Pump House Surgery
Replied on 07 November 2022
Dear Claire, Thank you so much for adding a positive comment, we always appreciate good feedback as this boosts staff morale, this will be shared with the team. Thank you.
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Review titled Great experience
Rated 4 stars out of 5
by David Gilbert - Posted on 14 November 2022
Hello - recently I have had need to be in touch more often than is usual for me, and I wanted to feedback saying how positive each experience has been. When calling the Reception Staff, I have found them to be professional and thoughtful, taking time to hear my reason for calling and responding. It's great to experience this and it has made me feel the service is patient centred and supportive. Tonight - 14.11.22 I felt it important to feed back with positive comments following a call from reception following up on an earlier query of mine. Thank-you.
Visited November 2022
Review titled The Pump House Surgery
Replied on 18 November 2022
Dear Mr Gilbert, Thank you so much for adding a positive comment, we always appreciate good feedback as this boosts staff morale and this will be shared with the team. Thank you