The Qrp Surgery
387 Queens Road, New Cross Gate, London, Greater London, SE14 5HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless surgery
Rated 2 stars out of 5
by Stefano Esperti - Posted on 05 February 2024
Hi it's been around 10 years I can't get any appointment with them, I tried to call today as I felt bad yesterday and I ended up to the Hospital, I believed this time they would be able to give me an appointment, but I am wrong, even this occasion they keep saying they are full of capacity.
Visited February 2024
Review titled The Qrp Surgery
Replied on 04 June 2024
Dear Patient We are sorry you have faced difficulty booking an appointment. Please do see our website (www.queensroadpartnership.co.uk) where there are differing ways to book an appointment whether that be online or via the NHS app or do feel free to visit in person where one of our care coordinators are more than happy to help
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Review titled Really caring
Rated 5 stars out of 5
by Sophie - Posted on 25 January 2024
Went to have baby vaccinated. Easy registration on arrival. Appointment was bang on time! Nurse was great at the injections. Unfortunately, my baby took a tumble, but the Dr offered to very carefully check baby and took time to explain what to look out for if baby became poorly. Very caring practice.
Visited January 2024
Review titled The Qrp Surgery
Replied on 02 February 2024
Dear Patient We are glad you have found registering with us easy. We are also glad you had a positive experience at QRP and found us a very caring practice. We will for sure pass on the feedback to all our team. Thank you.
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2024
I was calling to prescribe my medication and even repeated so they get it right and when I got to pharmacy to collect them they have ordered wrong items. That month I was already stressed and this made me stress even more. I am type 1 diabetes and it’s crucial to get it right the items I requested which was wrong 3 times in a row.
Visited December 2023
The Qrp Surgery has not yet replied.
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Review titled Great doctor, terrible admin
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2023
Getting to actually speak with a doctor is an obstacle course. Once I saw a doctor, the referral process to a hospital went as it should. For god's sake, change the admin process. I hadn't contacted this surgery in four years, so I'm not a persistent patient, so the admin procedure here is a mess.
Visited September 2023
Review titled The Qrp Surgery
Replied on 31 January 2024
Dear patient we are pleased that you were happy with the clinician you saw, however we are keen for you to meet with our manager to discuss how we can make the process of meeting your needs in a more seamless manner. Please do pop in or feel free to join our patient participation group - https://www.queensroadpartnership.co.uk/pages/Patient-Participation-Group Please also see our home page for a variety of ways you can book and appointment online or via an app - https://www.queensroadpartnership.co.uk/Home. Please also note that South East London Intergrated Care Board in line with NHS England's are helping to facilitate recruiting more staff to GP surgery's across Lewisham to help meet demand. You can read more information here- https://www.england.nhs.uk/long-read/primary-care-access-recovery-plan-delivery-update/#action-required You can also read about the different healthcare professionals who you can see here https://www.queensroadpartnership.co.uk/pages/Expanded-NHS-Support
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Review titled Forgotten about.
by Jasmine - Posted on 08 July 2024
I contacted Queens Road Peckham Partnership, and was told someone would call me back, I then spoke to them and they told me they would refer me to a specialist, but there is a wait time. I waited over a month and had not heard anything back - so I called again. They practice had no recollection of the call on their system and I had not been referred. They put me in touch with the DR to make the referral again. 3 weeks later I rang up to ask for an update on the referall. I was told I'd get a call back, I didn't. The next day I rang up again - They said the referall hadn't been processed, and they'd do it by the end of day. I rang back again the next day, the referall had still not been processed, so they did it whilst I was on the phone. This resulted in me waiting 6 months and 3 days until I was seen by the specialist. I don't even want to think about the amount of time I have wasted waiting in the call queues.
Visited August 2023
The Qrp Surgery has not yet replied.