The Qrp Surgery
387 Queens Road, New Cross Gate, London, Greater London, SE14 5HDContact details and opening times
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Reviews
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2024
I was calling to prescribe my medication and even repeated so they get it right and when I got to pharmacy to collect them they have ordered wrong items. That month I was already stressed and this made me stress even more. I am type 1 diabetes and it’s crucial to get it right the items I requested which was wrong 3 times in a row.
Visited December 2023
The Qrp Surgery has not yet replied.
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Review titled Great doctor, terrible admin
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2023
Getting to actually speak with a doctor is an obstacle course. Once I saw a doctor, the referral process to a hospital went as it should. For god's sake, change the admin process. I hadn't contacted this surgery in four years, so I'm not a persistent patient, so the admin procedure here is a mess.
Visited September 2023
Review titled The Qrp Surgery
Replied on 31 January 2024
Dear patient we are pleased that you were happy with the clinician you saw, however we are keen for you to meet with our manager to discuss how we can make the process of meeting your needs in a more seamless manner. Please do pop in or feel free to join our patient participation group - https://www.queensroadpartnership.co.uk/pages/Patient-Participation-Group Please also see our home page for a variety of ways you can book and appointment online or via an app - https://www.queensroadpartnership.co.uk/Home. Please also note that South East London Intergrated Care Board in line with NHS England's are helping to facilitate recruiting more staff to GP surgery's across Lewisham to help meet demand. You can read more information here- https://www.england.nhs.uk/long-read/primary-care-access-recovery-plan-delivery-update/#action-required You can also read about the different healthcare professionals who you can see here https://www.queensroadpartnership.co.uk/pages/Expanded-NHS-Support
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Review titled Forgotten about.
by Jasmine - Posted on 08 July 2024
I contacted Queens Road Peckham Partnership, and was told someone would call me back, I then spoke to them and they told me they would refer me to a specialist, but there is a wait time. I waited over a month and had not heard anything back - so I called again. They practice had no recollection of the call on their system and I had not been referred. They put me in touch with the DR to make the referral again. 3 weeks later I rang up to ask for an update on the referall. I was told I'd get a call back, I didn't. The next day I rang up again - They said the referall hadn't been processed, and they'd do it by the end of day. I rang back again the next day, the referall had still not been processed, so they did it whilst I was on the phone. This resulted in me waiting 6 months and 3 days until I was seen by the specialist. I don't even want to think about the amount of time I have wasted waiting in the call queues.
Visited August 2023
The Qrp Surgery has not yet replied.
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Review titled No appointments, no answer the call
Rated 1 star out of 5
by karyna - Posted on 14 March 2023
My son has pain in his ears, I tried to call the Gp since 8am exactly and the call is not completely, saying they are extremally busy. The receptionist answered the phone 3pm, didn't ask my sons age, just said " we don't have appointments, call 111.
Visited March 2023
Review titled The Qrp Surgery
Replied on 25 August 2023
Dear patient We are sorry that you found booking an appointment over the phone difficult for your son. Please review our home page to see how you can book appointments via your phone or compute utilising the two apps we gave available, the NHS App and the ask first app. We do promote this way of accessing appointments to minimise telephone traffic for those who can utilise booking of appointments online or via the aforementioned apps. Our homepage can be found at www.queensroadpartnership.co.uk. Please feel free to pop in to talk to one of our care navigators for further help and support if needed.
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Review titled Quick & reliable service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Had 2 appointments with practice nurse over last few months. Received a good service, delivered efficiently and met my needs. Thank you
Visited February 2023
Review titled The Qrp Surgery
Replied on 25 August 2023
Dear Patient many thanks for your positive feedback. We have tried to stagger the release of appointments throughout the week to minimise the 8am rush for appointments. We have also adopted digital telephony to enhance our patient experience when booking appointments. We will be sure to pass your feedback to the rest of the team
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Review titled Very bad practice
Rated 2 stars out of 5
by Al Alamein - Posted on 27 February 2023
It became impossible to get an appointment. Online appointment booking is disabled, on the phone to get through in the morning impossible. Last two times when I was promised phone appointment at reception nobody called me and later they refused even to acknowledge that there was an appointment. To see GP in person is the notion of the remote past.
Visited February 2023
Review titled The Qrp Surgery
Replied on 02 March 2023
Dear Patient we are sorry you had difficulty getting ghrough on the phone. There are of course heightened pressures on the NHS and so with your GP being the first port of call this has created additional demand. However, our average call wait times have consistently been less than five minutes for many months. We were pleased to share this at our last Patient Participation Group meeting (which can be found here- https://www.queensroadpartnership.co.uk/pages/Patient-Participation-Group) We are keen to hear from you to solve why your online access is disabled to book an appointment. Please also review our home page (here- https://www.queensroadpartnership.co.uk/ ) to consider downloading the NHS App and/or Ask first app to access appointments. Look forward to hearing from you Queens Road
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Review titled Great Team
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2022
I have always been extremely happy with the GPs at this practice and that continues to be the case. While it is still difficult to make appointments, I am delighted to find that the staff on reception are far more friendly and helpful of late. There are some welcome new faces and their kind attitude makes such a difference. I have had to visit the surgery a few times over the past few months and can really see a difference on the front desk. Telephoning is still rather frustrating, but the introduction of a recording telling the caller where they are in the queue is most welcome. I saw a nurse last month and another nurse this week; they were both lovely and I felt cared for. I think the surgery is doing a really good job and the new staff on reception have made a huge difference to how one feels at that first stage of contact. Recently, one of the doctors telephoned me, unexpectedly, just to reassure me about an upcoming procedure with the nurse. I was so impressed by this, not least because it was the receptionist who had passed on my concerns. I can't praise them all enough, especially given the strain the service is under.
Visited September 2022
Review titled The Qrp Surgery
Replied on 01 November 2022
Dear Patient We have recenyly made strides to improve our call queueing system with our telephony provider and are glad that you have found this positive. Many thanks for feeding back on your positive experiences and we will be sure to share this with our wider team
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Review titled Super helpful doctors... If you can get an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2022
Availability of appointments is a constant challenge, but once you do eventually get an appointment (oft a phone appointment), the doctors make ample time for you to make a reliable diagnosis, and the interaction never feels rushed. Finally, doctors are prepared ahead of appointments, so they're already largely up to speed on your current, or recent past treatments. So this makes for an efficient encounter, without you needing to revisit history each and every time.
Visited August 2022
Review titled The Qrp Surgery
Replied on 01 November 2022
Dear Patient Many thanks for your kind review. We do strive for continuity of the clinical team here at Queens Road Partnership as we feel this is better for patient care. Your review is very much appreciated and we will ensure we pass this on to the rest of the team
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Review titled Telephone Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
Felt at ease to express my concerns as I have been going through a lot since I hurt my back while on duty as a healthcare professional. Excellent communication skills, made me feel as though I was in a face to face consultation though it was telephone consult. It was a pleasure to have my telephone consultation today as I have been off sick for almost 6 months & due to return to work soon. My gratitude for making a difference.
Visited July 2022
Review titled The Qrp Surgery
Replied on 30 August 2022
Dear Patient Many thanks for your kind words. We are glad you found that we made a difference. This is something we strive for with every patient interaction. We will for sure share this feedback with the wider team