The Red House Group
The Red House Surgery, 124 Watling Street, Radlett, Hertfordshire, WD7 7JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Was seen today at short notice by nurse practitioner after being advised by 111. The nurse was caring, listened and took her time with her assessment. She provided very helpful guidance and put me at ease. She is a credit to a very good surgery. Thank you.
Visited July 2024
Review titled The Red House Group
Replied on 13 July 2024
Hello Many thanks for the 5-star review about your experience with the advanced nurse practitioner. We will pass your message to the said nurse but since you have not provided your name, it may be a bit difficult for the nurse to establish who the patient is. Kind Regards. Management
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Review titled Just one tiny complaint
Rated 5 stars out of 5
by Susan Taub - Posted on 15 July 2024
Have wonderful things to say about this practice, great respect for doctors, nurses and admin staff- all of whom are helpful, kind , considerate and professional. It’s just that I have one prescription which has been completed and sent to the pharmacy which omits the details I request each time.( ie flavour of protein drink). I am required to have it by my hospital and it tastes awful but if I must, there are only 2 flavours which I find palatable. I am asked for these details, I provide them and yet, the GP dealing with it writes’ no flavour requested’. Small niggle I know but that shows how excellent the service is!
Visited July 2024
Review titled The Red House Group
Replied on 16 July 2024
Dear Mrs Taub Many thanks for your compliments and the the services that we provide....all-be-it you did not get the flavour that was requested ! I am sure the local pharmacy that dispensed your medication would have kindly got the flavour that you liked. Wishing you the best. Management Red House Group
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Review titled Service Standards Remain of the Highest Order
Rated 5 stars out of 5
by MR G M D FOLEY - Posted on 21 June 2024
Most recent diabetes checkup, from a choice of date/time, my welcome from the receptionists at Red House, through to the clinical professional's care was, yet again, a first-class experience. The clinical professional has the knack of placing the patient at complete ease whilst working through several tests/checks. All patient questions are answered in a way that, as a person with limited medical understanding, one finds easy to take on board. The clinical professional ensured that before leaving the surgery, one was crystal clear as to follow-up actions. Red House staff have provided exemplary care over many years, a service that one is extremely grateful for. Sincere thanks.
Visited June 2024
Review titled The Red House Group
Replied on 21 June 2024
Dear Mr Foley I write to you in acknowledgement of your wonderful feedback posted on the NHS choices website. Also, thank you so much for this warm, kind and charming review of your experience at Red House Surgery . It is our mission to offer Compassionate health care to our Community and it is so refreshing to hear that we got it right for you. I will inform the team that you have written this wonderful review, as here at Red House Group, it has always been our mission to provide the very best in Primary Care. Take good care of yourself & very kind regards. Management
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Review titled Quick and simple
Rated 5 stars out of 5
by Will - Posted on 11 April 2024
Good experience overall quick to get appointment and my questions were answered clearly and quickly and got a huge weight off my mind
Visited April 2024
Review titled The Red House Group
Replied on 15 April 2024
Good morning Many thanks for your kind feedback and putting a 5-star on our services. We are humbled and we are delighted to receive such personal feedback and it is only right that we thank you ! Kind Regards. Management The Red House Group
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Review titled Quick and very helpful
Rated 5 stars out of 5
by Edgar - Posted on 12 April 2024
Had a visit to Red House Surgery in Radlett today 12.04.2024 and I didn't spend more than 10 minutes waiting to be seen which in my opinion and past experiences with other GP's is very quick. Doctor was extremely helpful and on top of prescribing me medication for my blocked sinuses gave me a solid advice on how to treat blocked sinuses myself without medication.
Visited April 2024
Review titled The Red House Group
Replied on 15 April 2024
Dear Edgar Thanks for writing a 5-star response about us on NHS review. It is not often we receive complimentary comments stating that your care and concerns were dealt with extremely quickly and efficiently, with both understanding and humanity. I will certainly inform the entire team of your comments and that you felt that we listened in order to understand your difficulties. Management Red House Group
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Review titled Very friendly and reassuring
Rated 5 stars out of 5
by Sheila Randall - Posted on 23 April 2024
Saw the paremedic today as a temp patient and found him to be very kind and reassuring to a 85 yr old who was anxious about her breathing. He was very kind and caring.
Visited April 2024
Review titled The Red House Group
Replied on 23 April 2024
Good afternoon Many thanks for your positive review and your experience with your medical condition with our Paramedic. I will inform the Paramedic that you have written this wonderful review, as here at Red House Group, it has always been our mission to provide the very best in Primary Care. We wish you well. Management
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Review titled Professionalism and kindness
Rated 5 stars out of 5
by Jayne Carr - Posted on 28 March 2024
Last week I presented at the surgery with a knee issue and the receptionist suggested I could have an appointment with the physio and one was available the following day, which I took. The physio assessed and examined my knee and along with exercises suggested a knee XRay which I had that same day as a walk in at Barnet Hospital . ( this was incredibly efficient and I was booked in and X-ray performed within 15 mins ) Results were available 5 working days later . I booked a follow up appointment (But in 2 weeks time as I was not available next week ) However I got a call yesterday morning to ask if I could attend the as there had been a cancellation. Fortunately I was able to do so . I am so impressed that within 8 working days I have a diagnosis and plan of care going forward. The professionalism and kindness shown by the team at the Red House was second to none. Thank you .
Visited March 2024
Review titled The Red House Group
Replied on 15 April 2024
Dear Ms Carr Many thanks for your 5-star feedback and we are pleased to hear that your medical condition was sorted in a timely manner. We have passed this message to our MSK specialist who was treating you. Kind Regards. Management Red House Group
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Review titled Helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2024
On about 4 occasions in the last 6 weeks I either phoned or went directly to the surgery as I was feeling very unwell. Each time I was dealt with sympathetically and professionally by the receptionist who immediately enabled me to see whichever doctor was available. Several treatments were tried. The last doctor spent some considerable time examining me and advised me to see my cardiologist asap, resulting in my being sent to A&E for a pacemaker. Thank you to all who saw me at the Red House.
Visited February 2024
Review titled The Red House Group
Replied on 27 March 2024
Dear Patient Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and it is a shame we do not have your name to approach you direct. Thank you for taking the time to pass these good comments on. Management - Red House Group
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Review titled Fantastic treatment
Rated 4 stars out of 5
by Carolyn Hill - Posted on 09 February 2024
My 90 year old Mum had a nasty fall which resulted in trauma wounds to her legs. She attended the Red House where she was seen by a lovely nurse who was very knowledgeable on wounds. Over the course of a few weeks Mum's legs healed up and I think she saw all the nurses at the practice who were all very kind. A big thank you to you all for looking after Mum.
Visited November 2023
Review titled The Red House Group
Replied on 19 February 2024
Dear Ms Hill Many thanks for your comments on the NHS Choice website. We wish you mum a speedy recovery. I will pass your message to the relevant nurse(s). Once again many thanks for your positive message. Management
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Review titled Exceptional and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very impressed with service we received and the whole process from booking an appointment to the GP we saw . We were seen by a very kind caring doctor who took time to listen to my elderly Mum's concerns.
Visited August 2023
Review titled The Red House Group
Replied on 11 September 2023
Dear Patient Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and will be passed on to the team. Thank you for taking the time to pass these good comments on Management