The Red House Group
The Red House Surgery, 124 Watling Street, Radlett, Hertfordshire, WD7 7JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Very helpful staff who helped arrange an appointment for my daughter quickly when needed. Doctor was very friendly and supportive to her. Thank you.
Visited August 2023
Review titled The Red House Group
Replied on 11 September 2023
Dear Patient Thank you for taking the time to pass on your feedback. The Red House takes all feedback very seriously and your positive comments are welcome. We will share this with our staff. Kind wishes. Management
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Review titled wasted jouney
Rated 3 stars out of 5
by ms m m lally - Posted on 04 July 2023
i have difficulty in the mornings getting showered and dressed and am slow, however i do not appreciate been made fool of been told on phone and 2 text messages to say i have 10.20 appointment only when i got to the nurse for my blood test i was told i did not need one. Thanks a lot for yet another blunder
Visited July 2023
Review titled The Red House Group
Replied on 07 July 2023
Good morning I am not sure but we do not have anyone under this name (Ms M M Lally) registered with us. Unfortunately we can not help you on this occasion. Management Team
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Review titled Extremely poor, no concern for well being
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
This practice has deteriorated rapidly in last 2-3 years. Despite having intrinsic at-risk health profile, I haven't seen my GP in 2 years. Always cancels my appointments at last minute and then have to wait weeks to get another one. If I use urgent appointments then it is a different GP each time. Each one recommends different medication. I have become a guinea pig. There is absolutely no empathy or concern for my well being.
Visited June 2023
Review titled The Red House Group
Replied on 15 June 2023
Dear Patient We note your comments and apologise to hear that our services did not match your expectations . We need further details on what happened and as your post is anonymous we are not able to contact you to establish the issues that you have had to face. Management Team
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Review titled Very quick appointment
Rated 5 stars out of 5
by Bernie S - Posted on 15 June 2023
I phoned at 9 am this morning with a query and was offered a face to face appointment at 11am. Amazing. The appointment was punctual and very thorough. I was able to raise a further query which was also acted on. I am very pleased with the service at the Red House.
Visited June 2023
Review titled The Red House Group
Replied on 16 June 2023
Dear Berbie S We thank you for your feedback and are happy to see that you have been served in a timely manner. We wish you well ! Management Team
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Review titled Phone system dreadful
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
It's bad enough having to wait half an hour at best to speak to someone. When the surgery doesn't do what you requested and you have to call and go through the whole process again, its very draining.
Visited December 2022
Review titled The Red House Group
Replied on 08 December 2022
Dear Patient Many thanks for your feedback in relation to your recent interaction. It is very difficult to get to the fact when you have put the comment as "Anonymous" and without sufficient details. We will review our phone system in the mean-time. Many thanks, Management.
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Review titled Great job
Rated 4 stars out of 5
by Ann R - Posted on 28 September 2022
Great job with the flu shot. Worked really well I was in and out in 2 minutes. However your telephone service needs improvement. Half hour wait is way too long.
Visited September 2022
Review titled The Red House Group
Replied on 29 September 2022
Many thanks Ann We appreciate your feed-back. We will be looking at our telephone access during the peak-times. We wish you well. Management