The Reynard Surgery
Turnpike Road, Red Lodge, Bury St. Edmunds, IP28 8JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionists are awful to deal with
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2024
Came into reception to check in for my appointment and was completely blanked by the two receptionists. Then when they did speak to me it was like I had done something wrong by turning up for an appointment. Always received great care from the doctors and nurses but the reception staff are so rude and entitled
Visited May 2024
Review titled The Reynard Surgery
Replied on 30 May 2024
I apologise if you fell that you were blanked by our receptionists. They do wear a headset and may have been on the telephone at the time. However, I will look into this further and I thank you for bringing it to our attention.
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Review titled Dreadful management of appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
E consult opens at 8am and closes as soon as they are at “capacity”. Having tried 3 times in one week to log a consultation request it seems that this window can be as short as 20 minutes. Absolutely no use to anyone who is ferrying kids around in the morning or who needs to be driving to work at that time. Only other alternative is to get a routine appointment- currently looking at January sometime for this. A real issue for people who need treatment before then but not so serious to class as an “emergency”. Realise that the practice needs to manage shortages somehow but this does not work.
Visited December 2023
Review titled The Reynard Surgery
Replied on 30 May 2024
Since we receiving this review we have changed our e-consult system to ANIMA. This has a larger capacity and opens at 7am until 3pm unless we reach capacity. We also have a duty doctor call system that if you feel an ANIMA is not the best way for you to contact us then you can request a Duty Doctor call. i hope this helps.
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Review titled Lovely friendly professional staff
Rated 5 stars out of 5
by Shani raine - Posted on 06 December 2023
This surgery and staff are a credit to the NHS nothing is ever too much trouble so helpful and friendly to speak too from reception to doctors and nurses
Visited November 2023
Review titled The Reynard Surgery
Replied on 11 December 2023
Thank you for your positive review, we all try hard to ensure you have the best experience possible when contacting the surgery.
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Review titled Answering service nonsense
Rated 1 star out of 5
by John Bowen - Posted on 29 September 2022
Waited 45min from time of option to speak to reception, "your call is very important to us, please wait". If it is so important, just answer!!!! Or at least say you are next in the queue. Absolutely disgusting.
Visited September 2022
Review titled The Reynard Surgery
Replied on 30 May 2024
Our telephone system has now been upgraded. This should hopefully remedy the problems you were experiencing.