The Ridgeway Surgery
71 Imperial Drive, North Harrow, Harrow, Middlesex, HA2 7DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled deserves a gold award
Rated 5 stars out of 5
by Veronica - Posted on 20 October 2023
I been with the practice since 2004. I just wanted to take the time to show my appreciation. In that time I have had the best care possible, and despite the horrendous period of covid, it did not change the dynamics of the Ridgeway team. I have always been treated with kindness and empathy. The staff team is amazing this includes receptionist, nurse, and GPs. It is clear that they actually care. Appointment are prompt information is passed on quickly. It feels almost like they have been trained to be the best. In all my life my experience of being with a Gp practice. It is unusual to find such efficiency, friendliness, the GP are knowledgeable and always want to help. I hardly feel rushed at appointments, when I tell others of my experiences they find it rather strange, due to their own experiences with their practice. This is so say thank you for the patience and understanding over the years. My one request is despite the current state of the NHS please never change, continue to employ a staff team that will not let down your reputation. After all as humans we all want to be treated kindly. Thank you.
Visited September 2023
Review titled The Ridgeway Surgery
Replied on 05 February 2024
Thank you for your review, we are glad you are happy with the service provided and for your kind feedback.
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Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I have been with this practice for over 10 years and they are by far the best practice. Always available to help and very thorough. Wish other practices followed them.
Visited August 2023
Review titled The Ridgeway Surgery
Replied on 05 February 2024
Thank you for your review, we are glad you are happy with the service provided and for your kind feedback.
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Review titled reassuring experience
Rated 4 stars out of 5
by Susan Searle - Posted on 21 March 2023
good face to face time with a very pleasant medic who had time and patience to find out what was wrong, ask questions and do tests whilst explaining why in a conversational manner. So much better than a quick phone call. Luckily the receptionist recognised I needed to speak to someone that day and not in 3 weeks time
Visited March 2023
Review titled The Ridgeway Surgery
Replied on 13 July 2023
Dear Susan we are glad you are happy with the service provided and that the receptionist proactively managed your problem
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Review titled Getting appointments
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
I called around 8.30 in the morning, as had recently a blood test. My results have been received but non of the clinical staff have updated me with my results or changed my medication dose.
Visited February 2023
Review titled The Ridgeway Surgery
Replied on 17 February 2023
I am sorry to hear of this situation. Please contact us at ridgeway.info@nhs.net so we can ensure we can schedule a follow-up consultation. Regards Andy Slater Practice Manager
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Review titled Ghost Practioners
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
This surgery has gone downhill during covid and has stayed there. Nothing has improved since then. 1) I called 111 with my symptoms who told me I should book a face-to-face appt. with my gp. When I called the surgery, they told me they don't have any appts. and directed me back to 111. 2) My father needs a medical form filled out as a requirement for his job. They have been sitting on it for two weeks and have not done anything. 3) My mother has been unwell for almost a month now, and they keep fobbing her off to patchs where it keeps saying to come back at 6am & 1pm every day, and still no appts. available. It's like they run on skeleton staff. They have 14 general practioners listed on their website, but never have any appts. available.
Visited December 2022
Review titled The Ridgeway Surgery
Replied on 17 February 2023
From late November 2022, we made some changes to our appointments system. These were directly in response to feedback from patients and reception that there was difficulty accessing appointments, and that patients were often being directed to 111 and/or to call the surgery again at 8am the next day to try and get an appointment into the system. The changes we made were to expand our clinical team dealing with same day acute matters. This involved building on our model of having a single duty doctor, and having in place an additional support doctor as well as other healthcare professionals such as paramedics and pharmacists, alongside a non-clinician in a "Hub team". While this system has only been place for approximately 3 months, we have identified that we have reduced periods where we are needing to advise patients to contact 111 and that we are able to absorb more same day matters. We recognise that we can do more further in terms of proactive planned care. At the time of writing, there are follow-up appointments available for 2 weeks time but we are looking at better ways we can follow-up with patients to maximise the effectiveness of these appointments and increase the number of PATCHS we can accept