The Riverside Practice
14 Urban Hive, Theydon Road, London, Greater London, E5 9BQContact details and opening times
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Reviews
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Review titled Appointment Feedback
by equuleuskb68 - Posted on 30 June 2023
On time, thorough, professional, thought I received the time needed for test, no crowd at reception
Visited June 2023
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Review titled The Riverside Practice
Replied on 02 July 2023
Thank you for sharing your recent experience of visiting the surgery.
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Review titled I have an ongoing problem with pins and needles in my hands
by jivezz85 - Posted on 19 June 2023
I have an ongoing problem with pins and needles in my hands, partly my fault its not sorted, just learned to live with it, think it needs sorting as the condition hampers my enjoyment of learning to play guitar and riding my motorbike. I went to the doctors surgery for a blood pressure check up, which incidentally was fine, came out with a referral to a specialist to look into my pins and needles, referred to hospital for a blood test, my age dictates a look at my cholesterol, blood sugar levels, etc, think just keeping an eye in a preventative function. I have been going to the same doctors for 30 years, if they were no good i would have changed, same way I have had bank accounts by most high street banks. I have no complaints whatsoever, same goes for my experiences with NHS hospitals, I never have a problem, more often than not, I am pleasantly surprised at how quick, efficient and on it doctors and nurses within the NHS have been.
Visited June 2023
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Review titled The Riverside Practice
Replied on 23 June 2023
Thank you for sharing your experience of being a patient for 30 years. I am particularly glad that we were able to help you with your problem and hopefully you will be able to continue playing the guitar symptom free. It is also reassuring to hear that you have had a positive experience of using the NHS in terms of its efficiency and speed of being treated.
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Review titled Spots on my face
by Yinkatrex - Posted on 12 July 2023
Called the hp, spoke to my doctor and was given a medication that cleared the spots and made them go away
Visited June 2023
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The Riverside Practice has not yet replied.
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Review titled Amazing experience from a wonderful nurse
by Amzzzz - Posted on 24 March 2023
It was my 2nd smear test with the same nurse as 3 years ago. My first smear experience wasn’t bad but it was uncomfortable but I also believe as it was my first I wasn’t as relaxed and was quite stressed. Today was my 2nd and overall was a great experience. The nurse was lovely as always and knew I was nervous but made me feel very comfortable. The process was not painful at all and nurse spoke to me the entire time. I ensured I was calm and relaxed as possible and the nurse made this much easier too. She swabbed and I didn’t even realise until she had told me it was all done. Amazing experience from a wonderful nurse. Get your smear, ladies! Also the reception staff and GP’s are the greatest and friendliest at this practice and I have never had any complaints. Wonderful staff.
Visited March 2023
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Review titled The Riverside Practice
Replied on 24 March 2023
Thank you for taking the time to share your experience of having your smear test at the surgery. I have shared your feedback with the practice team including our nurse and am pleased that you have found the team to be friendly. Thank you for encouraging other women to book their smear tests and I hope your positive experience will have an impact. Our nurse has updated her smear technique and reflected on previous patient feedback and I am glad that she was able to make you feel comfortable during your smear test.
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Review titled You’ve made me feel comfortable
by frostpn45 - Posted on 03 February 2023
I am a new patient to the practice and I just wanted to share how happy I am with the service and treatment. I have never felt this well looked after as a patient since moving to London 10 years ago. It’s so easy to get appointment, you’re never made to feel like a burden and the care and attention to detail shown by both doctors is wonderful. I really feel cared about and listened to. It’s hard to feel this way when you’re often one of thousands of patients on roll, but I do. Thank you very much. You’ve made me feel comfortable to seek help about things I haven’t previously been able to.
Visited January 2023
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Review titled The Riverside Practice
Replied on 03 February 2023
Thank you for taking the time to give feedback about using the practice. We are pleased that you have had a very good experience and when speaking to the doctors and getting an appointment. We appreciate the fact that you have felt listened to and cared for and felt able to seek help for your medical needs and will endeavour to continue providing an excellent service to all our patients. We will discuss your comments at this month's practice meeting.
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Review titled Finding out I had been removed from the system
by izaryc36 - Posted on 12 January 2023
I called to make an appointment, to find out that I wasn’t registered with this practice anymore. Apparently, NHS had sent a letter to me which had been rejected, meaning I was automatically removed. I have been and still are living at the same address for the last three years, with no issue with my post. No idea why they got the letter returned, as that’s never happened before. But why didn’t they call or email me to check before removing me from the system? Now I had to share proof of address and fill out a form with 61 questions to be able to arrange an appointment. Completely ridiculous system. The person who answered the phone at the practice did what they could to help, so this feedback is directed to the system which could have just added one simple step to sense check their info.
Visited January 2023
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Review titled The Riverside Practice
Replied on 12 January 2023
Thank you for bringing this to our attention and for your understanding on the matter. If you are able to contact my practice manager Mrs Khan, she will be able to check if we did try to contact you about being removed due to the NHS receiving returned mail, as is their policy. This is our normal process and if it did not happen in your case, then I apologise. I hope you have been able to re register so that we can help you with your medical needs. We will discuss this at our next pactice meeting to identify any learning and improvements in our systems. Please contact us by calling the surgery on 0208 806 1928, by emailing us at nelondonicb.theriversidepractice@nhs.net or via our website: www.theriversidepractice-hackney.nhs.uk
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Review titled Access to service
by HappyPatientX - Posted on 20 October 2022
Access has always been superb. Whether it's in-person contact within the surgery with the nurse or GP, 'virtual'/telephone consultation, or automated text messaging re Covid/flu jabs/new age-related tests.
Visited October 2022
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Review titled The Riverside Practice
Replied on 20 October 2022
Thank you for taking the time to give feedback on using our practice. We will discuss at our next pratice meeting with the whole team.
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Review titled Listening and understanding
by liberatorte78 - Posted on 11 October 2022
Feeling comfortable with the doctor and nurse, taking their time, listening and understanding your problem
Visited October 2022
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Review titled The Riverside Practice
Replied on 11 October 2022
Thank you for taking the time to give feedback on using our surgery and we will discuss at our next practice meeting.
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Review titled Big disappointment
Rated 1 star out of 5
by Micky - Posted on 03 November 2022
Trying to be seen almost for a year now and I am tired of the useless discusions with the receptionists. They are not listening and rude. I do not need telephone conversations as my health issues need to be seen and proper examinated. I remember one telephone consultation that took a bit longer and it felt like I was the therapist for the whining doctor. At another telephone consultation the other doctor did not let me finish a sentense and later asked me to send over some pictures of the problem of my skin. I sent over pictures via the link I got but never heard back again. It is not acceptable the way it is been handled regargiding face to face appoinment, it feels like you have to beg or qualify for it to be seen by a doctor. This is not how health care should be and will withdraw from this practice for the sake of my health as this practice is a risk for my health.
Visited October 2022
Review titled The Riverside Practice
Replied on 04 November 2022
I am very sorry to hear about the difficulties you have had when contacting the practice and when dealing with the staff and doctors. Your feedback will be discussed at our next Practice meeting to reflect and identify any areas of improvement in our services and staff training Dr R Goel The Riverside Practice
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Review titled General communication
by Raikko - Posted on 11 October 2022
I feel both neglected and not taken seriously. The state of no communication from the practice has left me uncertain, and with a feeling of being an inconvenience, by purely asking for the bare minimum of medical care. After asking for a blood test to be done concerning my hormonal issues around my period after cancer treatment, they agreed and sent me off for the blood tests. I never heard back about results from it, even after checking in via admin requests. Absolute radio silence. Now, nearly 1 1/2 months ago, I asked for a medical form for a self-referral to be filled out. After a week I followed up and have been told it is being processed and they will come back to me, followed by 3 weeks of silence yet again. I understand the workload can be high, but I followed up after this time to ask for more transparency and when I can expect my form to be filled out. Silence. Another 1 1/2 weeks later I decided to go via the appointment system and put in an admin request instead of simply emailing. And yet again, no answers. It would be easier to wait for this to be processed if I hadn't had experiences before where I have been blatantly ignored. Not to mention, someone else I know has had the same experience of trying to book an appointment online and has been met with silence. I am trying to be understanding of high workloads for NHS workers, but a drop of communication would definitely help me feel like I am actually receiving a service, instead of getting the feeling that I will be ignored until I take my medical issues somewhere else.
Visited September 2022
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Review titled The Riverside Practice
Replied on 12 October 2022
I am very sorry to read about your experience of contacting the practice by email and using our online tool and not receiving replies. Please contact me or the the practice manager by calling the surgery number or online via our website so that we can help you with your care. We will discuss the points you have raised at our next practice meeting to identify any learning and make changes. Thank you for bringing this to my attention.
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