The Robins Surgery, Harold Hill Health C
Gooshays Drive, Harold Hill, Romford, Essex, RM3 9SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of communication!!
Rated 3 stars out of 5
by Unhappy - Posted on 27 April 2024
I asked for a repeat prescription that is difficult to obtain which normally takes about 3 weeks to get in. It was actioned and 2 weeks later my pharmacist said they hadn't received it. I phoned the receptionist and told it was a computer glitch and instead of being sent as per usual to the pharmacist it was printed out and left in the surgery! No communication that it was there? I went to pick it up and was told that they didn't have it and that someone must have come in and picked it up!! How can anyone have picked it up when I didn't even know it was there!! So then I was told it would have to be reprinted and I'd have to return later as it needed to be signed by doctor? I asked if it could be sent over to the pharmacist as per normal but no as it had printed it off again now! So now I'm without medication and will have to wait probably another 2 weeks to get it.
Visited April 2024
Review titled The Robins Surgery, Harold Hill Health C
Replied on 29 April 2024
Dear patient, Thank you for your feedback regarding your prescription issue. We apologize for any inconvenience caused. You believe that there was a miscommunication within the staff, which caused delays in issuing the prescription on time. I will look into this, if you could contact us directly with your details, so that we can investigate the issue you raised. Kind regards Dilruba Bari Practice Manager
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Review titled Do Not Bother with them
Rated 1 star out of 5
by Let Down - Posted on 22 March 2024
Worst experience to date, used to be awesome Surgery, now with guidelines and staff on front desk, it is chaos, 5 different bits of advice just to get an appointment (not emergency) 1st one, you have to phone Thursday, so I phone Thursday, 2nd, oh no you have to phone Friday, phone Friday, oh no you cant until Monday, 3)phone Monday, oh no you have to phone Thursday, 4) phone Thursday, oh all gone, bearing in mind I was 1st in que for 45 minutes, phone back after being cut off, to be told 5) phone next Thursday we only have 1 Doctor for 2 weeks! 3 Different receptionist telling 3 different bits of advice, 1st in the Que, joke in itself, I drove round there after being 1st in Que for 24 minutes, quicker if they stopped talking to pick up the phone, Its a joke
Visited March 2024
The Robins Surgery, Harold Hill Health C has not yet replied.
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Review titled No appointments.
Rated 1 star out of 5
by Elizabeth Hughes-Donn - Posted on 22 May 2023
I phoned at the said times to get an appointment; 8.30 and 1.39. No appointments available and no offer of alternative venue or pharmacist. In fact when I phoned this morning and I became number 2 in the que the surgery cut me off with a message saying they are busy. I work so I cannot continue to be holding on to a phone line to get an appointment. I have also emailed the surgery regarding a repeat prescription to no avail.
Visited April 2023
Review titled The Robins Surgery, Harold Hill Health C
Replied on 23 May 2023
Dear Ms Elizabeth Hughes-Donn, We are sorry that you experienced dissatisfaction with our receptionist's call handling. As per your complaint, the receptionist did not offer you other possible available clinical appointments from other providers. I am looking into your complaint and we will contact you to resolve this issue. I checked your repeat medication which is already issued today. Also, staff will get further training regards to alternative appointment availabilities. If you need further discussion/information please contact me on 01708796960. Thank You Practice Manager The Robins Surgery