The Rosewood Medical Centre
30 Astra Close, Hornchurch, Greater London, RM12 5NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointments and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Not only did this doctor surgery manage to lose my whole medical history the reception staff are rude. No face to face appointments unless you wait 6-7 weeks.
Visited June 2023
The Rosewood Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by John Clark - Posted on 12 May 2023
Called in after problem with blood sugar monitor not working, given replacement straight away. Also prescription issued for supply of test strips and lancets
Visited May 2023
The Rosewood Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
We have only been registered here one week and that is only as our amazing and wonderful Gp has closed . We was promised that the surgery was helpful and open at 8 and a good service as I have a disabled son who had been I'll with strep a and at the time of asking if they was registering I was told by the practise manager that I would always be able to get him seen as it's such a serious issue and that the lines are open for calls Etc Well we literally have only bene registered a week worst ever experience of my life and as a mum with the nhs This surgery does not answer the telephone and that's all day long We ended up attending in person to try to get help for our son and the receptionist was rude unhelpful and wouldn't do anything other than offer a phone appointment in 6 weeks My child has recurring strep a I was told he would need a new prescription if it flared which to be honest would be possible without an appointment as it's marked on his records There is no way il stay registered here a week was enough My visit in person made me see elderly and vulnerable people standing in line just to get to talk to the receptionist about blood results etc all the things w which we was falsely told would be done by phone and that the surgery has a good System for Ont he day appointments Seems to me they have way too many patients than they can cope with and I would never recommend this surgery I will now be registering my family elsewhere there's no way this surgery is running to the standard of quality it should be I have had experience with two other surgeries in have never had such Trouble getting anyone by phone or urgent care for my vulnerable son It's a surgery issue not an nhs issue Phones should be being answered On two occasions this week I've stood and watched phones ringing and three members of staff just not picking up Save yourself the hassle and stress and I'll health and avoid
Visited May 2023
The Rosewood Medical Centre has not yet replied.
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Review titled 6 week wait
Rated 1 star out of 5
by Philippa Barnes - Posted on 13 March 2023
Rang for apt and said I was not coping, 6 weeks til apt.....never patients waiting so why such an unacceptable wait.....ring on morning for apt.....impossible to get through
Visited March 2023
The Rosewood Medical Centre has not yet replied.
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Review titled Phone not answered
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Given an appt by polyclinic to change dressing. Needed to cancel as I had dressing changed in an emergency. Tried to cancel appt but they never answered phone.
Visited February 2023
The Rosewood Medical Centre has not yet replied.
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Review titled Shocking practice
Rated 1 star out of 5
by Antony Barry - Posted on 29 December 2022
The receptionist r so un helpful their seems to be lots of staff doing who knows what and no patients it's impossible to get an appointment then they have the hub which none of the staff can book they give you a number which never gets answered how they get away with calling it a service is a mystery
Visited December 2022
The Rosewood Medical Centre has not yet replied.
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Review titled Never get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
Despite making numerous attempts to get an appointment I have not been successful. I am continually being told to phone by 8am, you get all lines are busy, if you get through you are on hold on average of 20-30 minutes, no information is given on where you are in the queue. When, if you are lucky, to speak to someone there are no appointments left & to phone Nhs, go to A & E or a polyclinic. All this while you already feel unwell. I am on antidepressants so this does not help with my mental health.
Visited November 2022
The Rosewood Medical Centre has not yet replied.