The Rycote Practice
East Street, Thame, Oxfordshire, OX9 3JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
The bad press the NHS is getting at the moment is not reflected at the Rycote practice. Both my husband and I have had health issues during the past year, ongoing, and the care we have received has been excellent. So well done to all and thank you 🙏
Visited January 2025
Review titled The Rycote Practice
Replied on 08 January 2025
Dear Patient Thank you so much for your kind words about the care you have received at The Rycote Practice. It is a huge boost to staff morale for the team to know that their efforts are appreciated, especially at a time when it is so hard to keep up with demand. We hope you and your husband are returning to good health now. Thank you again for taking the time to post such positive feedback about our practice - please be assured that I have shared your comments with the wider team. Karl Savage Managing Partner
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Review titled Lovely practice
Rated 5 stars out of 5
by Jeanette Liley - Posted on 17 October 2024
Got an appointment within 3 days. I was seen by a paramedic who after I'd explained what was wrong, examined me and arranged a prescription for me to collect later that day. Didn't feel hurried, lovely guy, couldn't ask for more!
Visited October 2024
Review titled The Rycote Practice
Replied on 23 December 2024
Dear Jeanette Thank you so much for taking the time to express your appreciation for The Rycote Practice and our paramedic, Tom. It can be very challenging for staff to meet the high demand during busy autumn/winter months, so kind feedback such as yours is a huge boost to the morale of the team. I am delighted to hear that your experience of our service was a positive one - please be assured that we have shared your review with Tom and the wider team! Kind regards Karl Savage Managing Partner
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Review titled Reliable and Conscientious
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2023
I've have been with this practice for about 3 years. Sometimes it can take a while to get through to reception. Once through I always get an appointment to either see or speak to someone. Any referrals to another colleague or hospital specialists have happened swiftly. Results reported back quickly and discussed where necessary. All staff appear happy and caring. The web-site is really useful containing past personal history, copies of hospitals letters and general information about some common conditions. No complaints!
Visited January 2023
Review titled The Rycote Practice
Replied on 30 January 2023
Dear Patient, Thank you for taking the time to post such positive comments about the practice. It has been - and remains - a challenging period for the NHS and kind words such as yours are a huge encouragement to our team. It is good to know that the robust systems that we have put in place to action blood results, prescription requests, hospital reports and discharge summaries in a timely manner are appreciated. We are also grateful for your constructive feedback about difficulties getting through to the practice. You will be pleased to hear that we are awaiting an installation date for a new phone system that will offer a number of enhanced features including call queueing, call back and call recording – all of which will improve the experience for patients. I am delighted to hear that you also appear to be getting the most from our online access service where you can access your medical record 24/7, book appointments and order medications. Thank you again for sharing your experience of The Rycote Practice. Karl Savage Managing Partner