The Saltaire & Windhill Partnership - Cliffe Avenue
Cliffe Avenue, Baildon, Shipley, West Yorkshire, BD17 6NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not patient focused
Rated 1 star out of 5
by Jonathan Nixon - Posted on 01 February 2025
The overall standard of care has significantly dropped in recent years, with little regard for patient well-being. Now extremely disappointed with this surgery. The receptionists are often rude and unhelpful, making it difficult to get the care needed. The environment feels unwelcoming, the building is more like a barn than a medical practice. In terms of the recent care episode the surgery was dismissive, rude and uncaring. This is evidenced through answering the phone without a greeting, promising a call back and not calling back and then dire, unhelpful care from a medical professional at the practice. Would not recommend. Time to find another surgery.
Visited January 2025
Review titled The Saltaire & Windhill Partnership - Cliffe Avenue
Replied on 03 February 2025
Dear Mr Nixon, Thank you for your feedback. I am very disappointed to hear that you are not happy with your recent care. We are very happy to address your concerns in more detail and would welcome you contacting our Patient Services Manager so that we can discuss them further. Catherine Smith, Business Manager
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Review titled Poor service
Rated 1 star out of 5
by Richard Taylor - Posted on 11 May 2023
When ever you ring for an appointment or advice you can not get through. You do not publish your e-mail address so how do I contact you.
Visited May 2023
Review titled The Saltaire & Windhill Partnership - Cliffe Avenue
Replied on 25 July 2023
Dear Mr Taylor, I am sorry that you have had cause to complain about our services. Our telephone lines are extremely busy and patient demand is high. I appreciate this is frustrating. We do offer alternative ways to contact us for consultations or feedback to alleviate the pressure on our telephone lines and this information is featured on our website - saltairewindhillGP.org Please do not hesitate to contact us further if we can be of assistance. Catherine Smith, Business Manager
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Review titled Gone downhill
Rated 1 star out of 5
by Andy - Posted on 22 May 2024
Can't get an appointment when you need an appointment, can't get monthly medication without a review appointment and they expect you to jump the same day even though you have plans to do appointment . Also some of there receptionists have no customer service skills.
Visited May 2023
Review titled The Saltaire & Windhill Partnership - Cliffe Avenue
Replied on 22 May 2024
Dear Andy, I am very sorry that you have had cause to complain about our services. We are always happy to respond to complaints raised and would encourage you to contact our Patient Services Manager to discuss and resolve the matter. Catherine Smith, Business Manager