Saxonbury House Surgery
Croft Road, Crowborough, East Sussex, TN6 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t get an appointment…
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Can’t get through on phone at 8am, can’t book an appointment online and you won’t take bookings on anything but the same day - why?? Why is it not possible to book an appointment for the next few days or week ahead??? Receptionist was completely unhelpful pointing me only to the e consult process - which was an utter waste of time as doesn’t have anything remotely covering my issue. Receptionist frankly couldn’t have cared less, was completely unhelpful and couldn’t wait to just get me off the phone. Medical practitioners talk about early intervention and there is a chance my issue could be serious yet you make it ridiculously difficult to event access your service - that’s one of the things that leads to an overloaded NHS - people being seen too late - this has to be turned around. Terrible experience
Visited June 2024
Review titled Saxonbury House Surgery
Replied on 26 June 2024
Dear Patient Perhaps you could contact the surgery directly so that we have an opportunity to investigate for you. With kind regards Ian Gibson and Claire Joannou Practice Manager / Deputy Practice Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Called to see if any appointments were available last minute, but upon explaining my issue was told it’s not an emergency and to call back. Have dealt with this receptionist before and again her demeanour and attitude are appalling, not to mention the fact S then put the phone down on me. I won’t mention her full name as I don’t want to embarrass her, as it seems I’m not the only person she was rude to!
Visited May 2024
Review titled Saxonbury House Surgery
Replied on 14 May 2024
Dear Patient I am sorry to hear your experience, please can you contact Claire Joannou or Ian Gibson at the surgery so we can take some details and investigate further. With best wishes Claire Joannou Deputy Practice Manager
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Review titled Discontent
Rated 2 stars out of 5
by Chloe - Posted on 21 July 2024
The GP I spoke to didn't know the next dose-up of the very common SSRI I'm taking and as such I've spent 3 weeks on the wrong dose of medication because I was i*properly advised; I feel incredibly u*set that the healthcare provider I trusted didn't know the medication dose she recommended and that I didn't have the dosage of my current medication properly explained to me.
Visited May 2024
Review titled Saxonbury House Surgery
Replied on 25 July 2024
Dear Chloe Thank you for submitting feedback; if you would like to contact Ian Gibson or Claire Joannou at the surgery, we will be able to fully look into what has happened here. Kind regards Ian Gibson, Practice Manager Claire Joannou, Deputy Practice Manager
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
I am not sure how to get an appointment with this surgery. I completed the e-consult and nobody came back to me. I tried to call at 8am but they said they cannot answer as too busy and they do not let you book appointments at any other time. I have experienced a rude receptionist there too when I asked for a medical exemption form. Having to pay for private blood tests as can't get an appointment. Not a good service.
Visited May 2024
Review titled Saxonbury House Surgery
Replied on 02 May 2024
Dear patient Thank you for your feedback and sorry to hear this, could you leave a message for Claire Joannou or Ian Gibson (Practice Manager) and we'll get back to you. Claire Joannou Deputy Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I spoke to reception on the phone explain my symptoms, she booked be in with the Practice Nurse. It was the same receptionist who I spoke to on phone booked me in , she help me with the things I needed for the appointment . The Practice Nurse was so helpful and caring. Both the receptionist and Practice Nurse were very professional and caring and kind.
Visited November 2023
Review titled Saxonbury House Surgery
Replied on 28 November 2023
Dear Patient Thank you very much indeed for taking the time to share your experience of Saxonbury House. I will pass your review onto our reception and nursing team, it's always helpful to receive feedback from our patients. Thank you
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Review titled Superb Practice
Rated 5 stars out of 5
by Mike and Jane Tilbury - Posted on 25 August 2023
When you hear so many stories about the difficulties people have with getting through to their surgeries and the subsequent long waits for appointments, we consider ourselves very lucky to have Saxonbury House Surgery. Although you may have to wait for your call to be answered, it will be answered which invariably results in an appointment (either face-to-face or telephone) that day. The practice is smoothly and professionally run and we have always been extremely pleased with the treatment we have received from everyone there. Thank you Saxonbury House
Visited August 2023
Review titled Saxonbury House Surgery
Replied on 27 August 2023
Thank you very much indeed for writing this positive review of your experience of being a patient at Saxonbury House, our staff will be really pleased to hear this feedback. Claire Joannou Deputy Practice Manager
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Review titled Great practice, amazing people
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Saxonbury House Medical Group is quite simply the most wonderful surgery. It is a privilege to be looked after by their amazing healthcare team. The Practice leaders are the most incredibly talented, caring, professional and hard working people. I have nothing but respect and gratitude for everyone that works at Saxonbury.
Visited January 2023
Review titled Saxonbury House Surgery
Replied on 26 January 2023
Dear Patient Thank you for taking the time to write this review. All feedback is much appreciated and it is good to hear that your experience of Saxonbury House has been so positive. Claire Joannou Deputy Practice Manager
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Review titled A very good practice in all respects
Rated 5 stars out of 5
by Glyn Evans - Posted on 23 September 2022
Once again I have needed to ask the surgery for help with regard to my ongoing medical problem. As usual the staff on the reception desk have been unfailingly helpful including going the extra mile ,even without being asked, to try to move things forward when waiting for results from the hospital etc. It was always possible to have a consultation with my own doctor who could formulate, with myself, a plan to help resolve my problem and then ensure that it was put into action. I have always been conscious that this level of service has been maintained all through the pandemic and beyond even though the surgery has been a vaccination centre. Indeed I have just received my booster jab and am due to have a flue jab tomorrow. I and many others are extremely lucky to have such a wonderful service from Saxonbury House and to know that the service will always be maintained no matter how much pressure they are under. This is a very busy practice and yet ‘normal service’ is always there when requested.
Visited September 2022
Review titled Saxonbury House Surgery
Replied on 27 August 2023
Dear Glyn It's always good to receive feedback and especially nice when it's positive. We will continue to strive to provide the best service we can for our patients. Claire Joannou Deputy Practice Manager
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Review titled First Class surgery
Rated 5 stars out of 5
by Mrs Taylor - Posted on 22 July 2022
I have been a patient at this surgery for over 15 years. Everyone at the practice from the receptionists to the doctors are always courteous, friendly and extremely helpful. The care I have received from the doctors is always good and they take the time to listen to you. They are very caring. I have never had a problem in booking an appointment. If I have a problem with getting my medication from the pharmacy next door, the receptionists go that extra mile to rectify the issue and have even taken my prescription to the pharmacy themselves to ensure I got my medication quickly. I am glad I am a patient here as they put the patients needs first.
Visited July 2022
Review titled Saxonbury House Surgery
Replied on 28 July 2022
Hello Mrs Taylor, Thank you so much for your review, and your kind words. We appreciate all feedback and glad to hear your experience has been positive. All the team endeavor to give our patients the best service we can, and it's always good to hear when we've got it right!