The Scott Practice
Greenfield Lane, Balby, Doncaster, South Yorkshire, DN4 0TGContact details and opening times
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Reviews
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Review titled Appointment process is a disgrace
Rated 2 stars out of 5
by Frances - Posted on 20 January 2025
The appointment booking process is extremely frustrating and far-removed from patient-centered care. I've been trying (without success) to schedule a GP appointment for my father who has been told whilst in the hospital that he has cancer. I've tried calling on different days to get through to someone to discuss his needs and request a GP appointment. I've set up an NHS account for him which he is unable to do himself. I've also set up an account with their appointments provider and still can't book a GP appointment. Their phoning says they have a 24 hour automated booking process but if you are requesting a medical appointment this process is initiated online via a triage page. I've requested and followed the link to follow this process but nowhere on the page has the medical triage initiation page. I've then tried calling again to be put through the process of a virtual assistant trying to book an appointment for a man who is dying of cancer. This is a frustratingthing, dehumanising experience and there must be better ways to improve efficiency without this fiasco. I've spent over 2 hours on this and we still haven't got an appointment. Beyond useless.
Visited January 2025
The Scott Practice has not yet replied.
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Review titled Worst receptionist.
Rated 1 star out of 5
by David jubb - Posted on 04 July 2024
I am in Doncaster Royal infirmary. I was told my carers. To ring the doctors, to ask for some medicines. I wrand Scott practice. 45minutes later. I female answered the phone. At the reception. I gave her my name & date of birth. She then put the phone down on me. That's 3rd time this week. Why why do we have a phone, when Scott practice, receptionist can't Be bothered to talk. To you. They would rather look at a there boss (the computer). Than talk to there patients
Visited July 2024
Review titled The Scott Practice
Replied on 15 July 2024
Dear David. i apologise you had difficulty getting through to us. Our records show the call was disconnected due to a line/signal fault. Please contact our reception manager (syicb-doncaster.scottpractice-reception@nhs.net) if you would like to discuss this further
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Review titled 10/10
Rated 5 stars out of 5
by Sally Maxwell - Posted on 15 November 2023
I joined you surgery over two weeks ago after I'd say a not so good service with my last Gp practice. Signing on process was instant. Very impressive. Appointment for diabetes booked and seamless. I had a lovely call from a nurse yesterday who discussed my results. She was perfect and very helpful and encouraging. What I am impressed with is that she cared about the new medication that she was prescribing and the side potential side effects. A plan for a follow up has been put in place. I'm not used to this kind of service but one that I feel patients should have out of a doctors surgery. Please can you thank this lovely lady for an amazing 👏 job.
Visited November 2023
The Scott Practice has not yet replied.