The Scott Practice
Greenfield Lane, Balby, Doncaster, South Yorkshire, DN4 0TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Diane - Posted on 13 August 2024
I filled form in on new system 7.30am12/08/24 I got a txt back at 12 then I got a call from a doctor at 12.13 discussed my symptoms with him and going to see GP Friday. Excellent service.
Visited August 2024
Review titled The Scott Practice
Replied on 28 August 2024
Thank you for your comment. We introduced the new appointment system in June to help provide better access so it is nice to hear that this is the experience that patients are having
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Review titled Worst receptionist.
Rated 1 star out of 5
by David jubb - Posted on 04 July 2024
I am in Doncaster Royal infirmary. I was told my carers. To ring the doctors, to ask for some medicines. I wrand Scott practice. 45minutes later. I female answered the phone. At the reception. I gave her my name & date of birth. She then put the phone down on me. That's 3rd time this week. Why why do we have a phone, when Scott practice, receptionist can't Be bothered to talk. To you. They would rather look at a there boss (the computer). Than talk to there patients
Visited July 2024
Review titled The Scott Practice
Replied on 15 July 2024
Dear David. i apologise you had difficulty getting through to us. Our records show the call was disconnected due to a line/signal fault. Please contact our reception manager (syicb-doncaster.scottpractice-reception@nhs.net) if you would like to discuss this further
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Review titled 10/10
Rated 5 stars out of 5
by Sally Maxwell - Posted on 15 November 2023
I joined you surgery over two weeks ago after I'd say a not so good service with my last Gp practice. Signing on process was instant. Very impressive. Appointment for diabetes booked and seamless. I had a lovely call from a nurse yesterday who discussed my results. She was perfect and very helpful and encouraging. What I am impressed with is that she cared about the new medication that she was prescribing and the side potential side effects. A plan for a follow up has been put in place. I'm not used to this kind of service but one that I feel patients should have out of a doctors surgery. Please can you thank this lovely lady for an amazing 👏 job.
Visited November 2023
The Scott Practice has not yet replied.
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Review titled wonderful environment and polite staff
Rated 5 stars out of 5
by Scarborough - Posted on 16 January 2023
my 3 year old daughter came in on Friday for her pre school vaccinations, she was greeted by the reception staff who spoke to her as well as my self, and that made her smile, she then took a seat with me and enjoyed looking at the fish, telling me all sorts about the fish, shortly after she was seen by one of the nurses and a student who again spoke to her as well as myself and made her smile, they talked me through what they would be doing the gave her her vaccination that she didn't like, however did enjoy the sticker and certificate after, and said bye to the nurse. i found the staff to be polite and pleasant.
Visited January 2023
Review titled The Scott Practice
Replied on 18 January 2023
Dear Scarbrough. Thank you very much for your kinds words. It is nice to know that our nurses made your daughters' experience a positive one. I will be sure to pass your comments on to those involved. Regards Rose, Managing Partner
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Review titled Obstructive reception staff
Rated 1 star out of 5
by Neil Forrest - Posted on 06 December 2022
Dr told me to contact him if my condition didn't improve. When I asked reception to let him no my condition hadn't improved they refused and would only offer me an appointment in ten days time. I explained the doctor told me to contact him straight away. I had to call 111 and explain the situation. The person there tried to book me an appointment for that day but the practise refused to accept it. She has sent a report to the practise asking a doctor to contact me but I have no confidence a doctor will ever receive it. I had a similar problem previously. The doctors are good but reception are obstructive.
Visited December 2022
Review titled The Scott Practice
Replied on 07 December 2022
Dear Neil, thank you for your feedback. I am sorry you have had a bad experience. I understand you have since spoken to our reception manager who has resolved your issues, however if there is anything further I can help you with please get in touch (rose.fells@nhs.net) Rose Fells Managing Partner