The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled When you need to see a GP or Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
I have always found it possible to see a GP or nurse if needs be, on the day in question by either using e consult or via the receptionists. Well done and keep it up. On the other hand I find the administration associated with this practice to be some way short of what is required so please try to improve this.
Visited December 2022
Review titled The Shirley Health Partnership
Replied on 14 February 2023
Dear Patient, Thank you for your feedback about our services, particularly your point on administration which is noted. We appreciate you taking the time to comment on our services which helps us reflect on delivery of services to our patients, with thanks, Shirley Health Partnership.
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Review titled Quick and easy
Rated 5 stars out of 5
by Priscilla Long - Posted on 12 November 2022
Booked for flu jab. Despite being late for my appointment, is was greeted and directed to a desk. Logged in and given a paper, and immediately directed to to room to have my jab and sign posted to the exit. The whole excellent process was less than 5 mins. Well done on an exercise job.
Visited November 2022
Review titled The Shirley Health Partnership
Replied on 14 November 2022
Dear Priscilla, thank you for your kind comments and taking the time to give us your feedback about our flu clinic, which is greatly appreciated and which we will pass onto our team. Shirley Health Partnership.
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Review titled Broken telephones
Rated 1 star out of 5
by D. Mckee. - Posted on 07 October 2022
Every time i phone this surgery, whether its am or pm, it takes an eternity for anyone to answer the phone. Very frustrating and unprofessional. The last two times I've just given up!
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 01 November 2022
Dear D McKee, Thank you for your feedback, which is noted and we appreciate how difficult and frustrating this must have been for you. Our reception team are working very hard, in sometimes difficult conditions to meet patients needs, but unprofessional the NHS is not. We do have alternative platforms available to our patients to contact us and these can be found on our website which may be more convenient. Thank you for taking the time to relate your experience to help us reflect on our services, Shirley Health Partnership.
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Review titled Amazing service
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I just want to say that I cannot fault the service I have had from this surgery over the last couple of days. I got a same day appointment yesterday to see a gp who was so understanding, helpful and took the time to listen to everything I had to say without making me feel rushed. Also today, I requested a phone call from my gp (via econsult) as I had some concerns about something. I got a call back very quickly and the gp took the time to discuss the matter with me and answer any questions I had. Thank you so much to all the staff at this practice.
Visited October 2022
Review titled The Shirley Health Partnership
Replied on 13 October 2022
Thank you for taking the time to feedback about our services and for your kind comments, which are very welcome, especially during these current difficult times. We will share with all our staff.