The Shrewsbury Centre
Shrewsbury Road, Forest Gate, London, Greater London, E7 8QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Rabiya Adam - Posted on 05 June 2024
I accidentally ended up with gp path finder clinic while using nhs app on line and ended up getting removed from Shrewsbury clinic. I was so upset and after having a sleepless night and with the help of lovely ladies at the surgery I got re registered with them I have been with this clinic since 1983 and have always been happy with the service they have given to me Specially lately I am getting extra care and I am shocked myself at times to expect this kind of service from them They have with very prompt with my requests I would never ever dream of leaving this clinic and hoping to stay with them until my last breath I would not swap them with anyone in my lifetime and as far as I am concerned I would Rate them as one of the best clinic in Newham this is not me just saying this I get the same remark from my family members and friends who use thier practice as well So well done to everyone at the clinic including the gp's and keep up the good work going forward
Visited June 2024
The Shrewsbury Centre has not yet replied.
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Review titled Considerate
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Unfortunately I was late for a nurses appointment yesterday and I could not be seen. I had to rearrange it in a few weeks time. I got a call this morning to say if I'm free a slot has opened up today and I jumped at the chance. They remembered my situation and tried to get me seen ASAP not delaying the test. I thought this was extremely considerate and proactive. Anyone else I imagine would have just left it given that the appointment was rescheduled for a later date. Overall impressed with this level of service. Thank you!
Visited May 2024
The Shrewsbury Centre has not yet replied.
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Review titled Very helpful service
Rated 5 stars out of 5
by Nusrat - Posted on 31 May 2024
Hello Today I had extremely good service from the Nurse. I am very happy she was very professional and explained the process and made me feel at ease Thank you very much Will definitely recommend
Visited May 2024
The Shrewsbury Centre has not yet replied.
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Review titled Never get appointment
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
Last 2 days I’m trying to get an appointment to see the doctor I tried to connect from 8am and more than 30times I tried to connect the call. By 8.20 the call was connected and I was 19 on the queue. When my turn came it was 9 am and they simply said there is no appointment available for today. For an appointment I was on call waiting for an hour but no appointment at the end. I took day off from work to see the doctor. Every time it’s same. Never get appointment when we needed
Visited April 2024
The Shrewsbury Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Bruno - Posted on 02 April 2024
The new NHS app makes it really quick to get in touch with my GP. By filling out the query form I then was notified of my phone consultation which happened and prescription was sent to my pharmacy.This service is really efficient and saved alot of time.
Visited April 2024
Review titled The Shrewsbury Centre
Replied on 11 April 2024
Dear Sue, Thank you so much for taking the time to post your comments online, your feedback is very much appreciated. Kind regards, M Rajan Practice Manager
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Review titled Rude Staff
Rated 4 stars out of 5
by DunnM - Posted on 07 March 2024
I’m so fed up with the attitude of staff at the Shrewsbury Road Surgery, I have been a patient for 57 years and within the past year the arguments and hurdles that are in the way of getting answers to text messages when the doctor wants to see you is getting ridiculous. Let me explain my story, after a transverse back fracture and ongoing problems, two weeks ago I was sent for an X-ray at Newham hospital for pain in my groin and leg since the accident. In the meantime I’m booked to have nerve block injections to help my pain at the Holly Hospital which was excellent treatment, Yesterday 5th March, I receive a text message saying I needed to speak to the doctor over the results of my X-ray which I’m sure you can appreciate are important with everything that’s going on. Today the receptionist is making the whole conversation difficult and challenging, I’m being told it will be a month before I can see the doctor, I’m doing my best to be polite and trying to explain my situation but the receptionist is hostile and negative towards me. I just need a phone call or even an email sent to just let me know what’s going on after waiting two weeks already, There needs to be a better system in place so patients can gain access or a call is immediately booked so the Dr can discuss this with the patient or details can be placed on the NHS app that we use only I can see that my X-ray needs to be discussed but there’s no details of the reason behind this. Please can someone listen and take on board the problems we face with the attitude of one of the receptionist and why we have to jump through so many hurdles after you have made contact with the patient over a problem that’s been highlighted. Happy to have a meeting to discuss this further only changes are needed.
Visited March 2024
Review titled The Shrewsbury Centre
Replied on 08 March 2024
Dear Patient, Thank you for your feedback and I am sorry that this has happened. I can investigate the concern further so please contact me to discuss the issue. Mira Rajan Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Usa - Posted on 06 March 2024
Excellent service from receptionist, GP and nurse They were all welcoming and very happy with advice
Visited March 2024
Review titled The Shrewsbury Centre
Replied on 08 March 2024
Dear Patient, Many thanks for your positive comments. Everyone at the practice strives to deliver excellent service. Your comments were shared with the team. Mira Rajan Practice Manager
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Review titled Receptionist very rude
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2024
I been there last friday(05/01/24) around 4.30Pm for my son appointment. I said Hi to her she not even reply back and she was ignoring me and she was talking her colleagues inside . Very worst customer service .
Visited January 2024
Review titled The Shrewsbury Centre
Replied on 08 January 2024
Dear Patient, thanks for our feedback. I am sorry for the experience that you had with a staff member of our Practice and you seem particularly upset. You want to see changes and the best way to achieve that is to contact me at the time of your encounter with the service with all the details so that I can investigate the circumstances. Unless we understand what is going wrong, we cannot make improvements. You can use the feedback form on our website. As long as I have your name and the description of your experience, I will investigate and respond directly to you. Kind regards, Mira Rajan Practice Manager
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Review titled Reception needs improvement
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2024
I was just 11 minutes early for my appointment and self check in system didnt work for me, it said contact reception. When I contacted, she told me very rudely to use self check in. I said its not working, she said because I was too early (only 11 mins) for my appointment and rudely told me to sit down and wait. I asked her about weight and height check machine as I came first time to the surgery but she didnt tell me properly where can I do my height and weight. My husband asked her about GP appointment, she asked the reason and straight way told him that he needs to go to newham hospital and dint say anything about gp appointment. How can she suggest that, its doctor's job not hers. Totally disappointed. No kindness and soft tone.
Visited January 2024
Review titled The Shrewsbury Centre
Replied on 23 January 2024
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one, this is not what we would expect from a member of the team. If you wish to contact me directly I can look into the matter further for you. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable to constantly improve the services we offer. May we take this opportunity of thanking you for bringing your concerns to our attention and may we assure you of our continued service to you at all times.
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Review titled Review for surgery
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Thank you to the Doctors for recent care for me. I visited in December. Everyone was very kind and took great care when I had few problems. Thank you
Visited December 2023
Review titled The Shrewsbury Centre
Replied on 08 January 2024
Dear Patient, Thank you for your message regarding your experience with the practice. We are pleased to hear that the team have provided you with a friendly and professional service. We hope that you find this continues with any future experiences you have with the practice. Mira Rajan Practice Manager