The Sides Medical Practice
Moorside Road, Swinton, Manchester, Lancashire, M27 0EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
All staff are amazing, kind helpful and respectful. Received a telephone consultation, was then seen to check on my symptoms, was quickly assessed, given treatment, made me feel cared for, confident in care and amazed that even at difficult times for the nhs the best service and care is offered.
Visited March 2023
Review titled The Sides Medical Practice
Replied on 04 April 2023
Dear Patient, Thank you very much indeed for taking the time to leave such a positive review of your experience with the practice. We are delighted to hear that you have been so pleased with the service you have received from us. Best wishes, Sides Medical Centre
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Review titled Terrible communications and lack of care.
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2022
We called the doctors where a phone call consultation was booked again not being able to be seen face to face. We waited for the doctors call that morning which never came so that day we turned up to the surgery and refused to leave until we had our consultation which then the doctor phoned after 15 mins of being there. We were prescribed antibiotics in the short term and told our results would follow us over the phone in the next 24 hours which has still not arrived and now we’re at Xmas Eve which is day 6 after the consultation and can not get any response. The symptoms have not completely gone. Patients come 1st in everything we do is one of the NHS values yet we are not seeing this.
Visited December 2022
Review titled The Sides Medical Practice
Replied on 03 January 2023
Dear patient, Thank you for taking the time leave your feedback on this website. I am sorry to hear that your experience with the practice has been a negative one. If you would like to discuss this further please contact the practice and provide your details. Best wishes The Sides Medical Centre
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Review titled Loving the new over the phone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I have had to use the doctors twice in the past 2 weeks and i have to say the experience was excellent! So much prefer the telephone consultation. Whilst it's nice to see people again after going through COVID, I think this process is much better than sitting in a waiting room with other poorly patients and means I do not have to take time out of my working day other than a phone call. Even getting through for an appointment now you have the queuing call back is far easier than ever. Really excellent service, thank you!
Visited September 2022
Review titled The Sides Medical Practice
Replied on 05 September 2022
Dear patient, Thank you very much indeed for taking the time to leave such lovely feedback. We are delighted to hear that you have been so pleased with the service you have received from us. Best wishes, Sides Medical Centre
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Review titled Easy to access practice
Rated 5 stars out of 5
by Sarah Mills - Posted on 29 September 2022
I know many patients complain that they can't get through to their surgery. The Sides phonelines are busy but they offer a service whereby you can hang up but keep your place in the queue and receive a callback when at the front of the queue. Since Covid, telephone consults have become the norm however face to face appointments are offered when needed. I've never struggled to get an appointment and they generally run to time. All staff, medical and clerical, are really friendly and supportive. I'm not sure if it's different ways of working that have persisted since the pandemic, or a change in management/strategic decisions but I definitely think The Sides has come out of the pandemic a better and more accessible practice.
Visited September 2022
Review titled The Sides Medical Practice
Replied on 03 October 2022
Dear Sarah Mills, Thank you very much indeed for taking the time to leave such lovely feedback. We are delighted to hear that you have been so pleased with the service you have received from us. Best wishes, Sides Medical Centre
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Review titled Perfect example of phone over visit
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
I have been anxious about symptoms following surgery and scans. Doctor went through my questions, calmly and kindly and gave good advice, saving us both time and me further anxiety. I have always found staff and care very good at The Sides.
Visited September 2022
Review titled The Sides Medical Practice
Replied on 08 September 2022
Dear patient, Thank you very much for taking the time to leave such lovely feedback. We are delighted to hear that you have been so pleased with the service you have received from us. Best wishes, Sides Medical Centre