The Smethwick Medical Centre
Regent Street, Warley, Smethwick, West Midlands, B66 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Tried to book an appointment was told to call at 8am or if I wanted a face to face then go to surgery at 8am was second person in queue to be told only telephone anytime after 9:30am why can’t a face to face appointment be given my son has been suffering with his skin for a long time always unable to get an appointment I have had to pull him out of school again today and am still waiting for call which I was promised 9:30am. Staff are rude only care about there false eyelashes speak to patients like something on the bottom of there shoe no respect
Visited April 2024
Review titled The Smethwick Medical Centre
Replied on 30 April 2024
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Terrible telephone system
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
I called and was 4th in the queue. Held for 37 minutes. Call was answered and cut off by call handler. I had been asked to call to book a medication review. Is there only 1 person answering the calls? Not an acceptable wait time and not acceptable to be cut off by the very people who have asked you to call. Abysmal service and getting worse every time.
Visited January 2024
Review titled The Smethwick Medical Centre
Replied on 17 January 2024
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Great practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
Visited the practice nurse for my wife to have a blood test and blood pressure check as recommended by the local Orthopaedic hospital. The practice nurse was really great putting my wife at ease- there was a good explanation of the results. After consulting one of the doctors, medication was given to reduce the high blood pressure issue. Hopefully this will result in my wife having a future knee operation. All this as a result of seeing the practice nurse- thank you to that person for being thorough and caring in their approach.
Visited January 2024
Review titled The Smethwick Medical Centre
Replied on 17 January 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Unprofessional behaviour
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Exactly 8am had to call to book appointment even its extremely busy time for school run but I got appointment today but doctor called me exactly 2.57pm and I was driving for school I called back after three minutes lady told me doctor will try again for two attempts so I was keep waiting for the doctor call but she never called again and put on system that she attempted 3 times and finished my son's appointment so unethical and unprofessional behaviour
Visited June 2023
Review titled The Smethwick Medical Centre
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team