The Smethwick Medical Centre
Regent Street, Warley, Smethwick, West Midlands, B66 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist Incorrect advice - no responsibility thereafter
Rated 1 star out of 5
by I S - Posted on 30 March 2023
On 27/03/2023 tried to make appointment (8am) for daughter in person, in relation to letter sent from hospital. Was told my receptionist an inhaler would be issue and appointment is not required. Four days later, there is no inhaler prescribed. Visited the surgery, the receptionist has now told me I need to now make an appointment for my daughter. (which I tried to do on Monday) As they initially gave the incorrect advice, I requested them to provide and appointment now. (as it is their error) Was told they can’t offer an appointment. It is useless to try and phone at 8am in the morning, that is why I went in person to the surgery and queued outside on the 27th. There is no record of the conversation on my daughter’s record. Why is the receptionist making medical decision for my daughter? this should only be done by a doctor. Why is the receptionist not recording the request/conversation against the patient record? Why is the no accountability for the surgery to fix it’s errors? I will now need to wait outside for the surgery to open at 8am. This will again affect my work. GP practice is useless.
Visited March 2023
Review titled The Smethwick Medical Centre
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor service
Rated 1 star out of 5
by Sue Wimbush - Posted on 13 December 2022
I called on behalf of my mom who is 89 and has dementia. Her authority for me to discuss her medical care is registered with the practice She has received a letter asking her to make a telephone appointment to discuss test results. I called at 11.30. I was told all the appointments had gone for today and I must call at 8 am. I explained that it is impossible to get an answer at 8am as the lines are always busy and there was no urgency for the appointment so it didn't matter if it was later in the week or next week. I was told that I could not pre book a telephone appointment. Why is this? I don't understand why you would encourage people to ring at the busiest time for routine non urgent appointments and would be grateful for an explanation please.
Visited December 2022
Review titled The Smethwick Medical Centre
Replied on 16 December 2022
Dear Sue I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Team