The Smethwick Medical Centre
Regent Street, Warley, Smethwick, West Midlands, B66 3BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Sue Wimbush - Posted on 13 December 2022
I called on behalf of my mom who is 89 and has dementia. Her authority for me to discuss her medical care is registered with the practice She has received a letter asking her to make a telephone appointment to discuss test results. I called at 11.30. I was told all the appointments had gone for today and I must call at 8 am. I explained that it is impossible to get an answer at 8am as the lines are always busy and there was no urgency for the appointment so it didn't matter if it was later in the week or next week. I was told that I could not pre book a telephone appointment. Why is this? I don't understand why you would encourage people to ring at the busiest time for routine non urgent appointments and would be grateful for an explanation please.
Visited December 2022
Review titled The Smethwick Medical Centre
Replied on 16 December 2022
Dear Sue I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Team
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Review titled Awful practice - shocking care for patients
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2022
I fail to understand after so many complaints and staff that are rude, ignorant and lack patient empathy and care, that still nothing has been done to improve the standards!! Do your receptionists receive regular professional developmental on how to speak to patients? The appointment system is shocking, I have been trying for weeks. What can I do if I am at work at 8am and I can’t be on my phone and on hold for 30-50 minutes? Can you offer some support with this? I will be moving practices very soon as I can’t keep dealing with the disgusting patient care you offer. You have a duty of care and you aren’t providing that to your local community!! It’s disgusting!! You wouldn’t treat your own friends and family as you treat your patients so please stop!!
Visited November 2022
Review titled The Smethwick Medical Centre
Replied on 06 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I am so upset. Over a week now it has taken me to get a appointment. Called again wat 8am to be 27 the in the que. I really need this appointment I explained to the receptionist literally begged she said I have to call back in the morning. The doctors still have not updated the automated voice on the call lim. Says dealing with covid, our staff are unwell. Its November 20222. Please update with latest information. Makes us feel neglected not been able to book a appointment even in advance. Receptionist have no interest just be spoken to in a unprofessional manner. Never have I seen this in a GP setting. Please contact this Practice look into what they are doing.
Visited November 2022
Review titled The Smethwick Medical Centre
Replied on 10 November 2022
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Put a request through for medication. One got issued and one refused due to needing a medication review. I called up and said I had a medication review last month why do I need another one and the response I got was you need to call back at 8am and speak to a doctor as you need a medical review. Clearly hadn't checked my records with how quick the response was and was just moved along so they could get on to the next person. I now have the joy of waiting on hold for hours to try and get an appointment tomorrow for a review that was undertaken last month.
Visited September 2022
Review titled The Smethwick Medical Centre
Replied on 03 November 2022
Dear Patient Thank you for bringing this to our attention. I can appreciate why this situation was frustrating for you and understand that the receptionist should have reviewed your record to give you a further explanation to why you were being instructed to book a medication review. Please be assured we use all patient feedback as a learning opportunity to improve our services. Kind regards Patient Experience Team