The Spa Surgery
Mowbray Square Medical Centre, Myrtle Square, Harrogate, HG1 5ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Richard Davidson - Posted on 18 March 2025
Have been a patient here for many years, always incredibly responsive to phone calls/e consultations. Latest episode was in relation to a ?uti following a surgical procedure. Sample provided, antibiotics prescribed and picked up within 2 hours. Very caring & professional reception/nursing and medical staff
Visited March 2025
The Spa Surgery has not yet replied.
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Review titled No sense of urgency
Rated 3 stars out of 5
by Anonymous - Posted on 20 January 2025
New medication prescribed by hospital and GP notified (9th Jan). Hospital chased practice again (16th Jan). Called practice (20th Jan) as medication still not showing in the system and I need to evidence that I have been prescribed the medication for airport security as the medication is in a syringe. Rang surgery and explained this only to be told it could take 4 days for the prescription to be loaded (the paperwork is in a pile but not actioned). Explained I fly in 5 days and there is no room for error. But the process has to be followed..... In touch with the hospital to see if they can help.
Visited January 2025
Review titled The Spa Surgery
Replied on 31 January 2025
Dear Spa Patient, We are sorry to hear about your experience and would like to thank you for taking the time to provide us with this feedback. We take any feedback about our service seriously. We have undertaken a preliminary investigation to identify your concern as felt the syringe request would be recognisable, but need more information. Could you please email the spa.surgery@nhs.net with your personal information so we can investigate this fully and respond to you directly? Many thanks Clare Hedges, Managing Partner.
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Review titled Appalling management
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2024
I was shocked and had the most unpleasant experience with a manager at Spa Surgery. What I witnessed in terms of leadership, when directing other staff was appalling. Spa Surgery facebook talks about small acts of kindness but the behaviour of staff is not in sync. I would suggest some training on ethics and integrity.
Visited November 2024
Review titled The Spa Surgery
Replied on 21 November 2024
Dear Spa Patient, Thank you for taking the time to give us this feedback. We are sorry that your experience at The Spa Surgery did not meet our expectations of our staff. We value our staff and patients, and want to create a welcoming environment for all. Our initial investigation within our team has not highlighted any specific incidents but will be looking into this further. As such we would very much appreciate you contacting us via e- mail at spa.surgery@nhs.net so we can fully investigate this matter. Kind regards Clare Hedges Practice Manager
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Review titled Care Navigator
Rated 4 stars out of 5
by Sadabel - Posted on 11 September 2024
I visited the practice on Monday 9 September with an issue regarding blood testing.The young man (Care Navigator) was dealing with a long queue of people which he did with patience and consideration for each person.He was very helpful and resolved my request whilst I was there.Thank you
Visited September 2024
Review titled The Spa Surgery
Replied on 15 September 2024
Thank you very much for your kind comments. We fed this back at our morning huddle and gave the gentleman concerned your feedback. It made his day!
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Review titled Swift service
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
I needed to check my skin problem so I visited the Parmacist for advice at Cohens Chemist. She was very helpful and directed me to the GP surgery. The care navigators were supportive and found me a suitable appointment. I visited the GP and her student GP who were very empathetic and they did a careful examination explaining the issues and treatment. I am very grateful to you all. Thank you
Visited August 2024
Review titled The Spa Surgery
Replied on 25 August 2024
Thank you so much for your feedback! It means a lot. We have ensure all our teams have been made aware of it as well as our colleagues in the Pharmacy.
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Review titled Speedy and very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I used the Econsult system to contact Spa Surgery and had a speedy and professional response each time I used it. The pharmacy staff, the receptionist, the medics and the "behind the scenes" team (via text, phone and in person) all played their part in providing me with a very streamlined and impressive service.
Visited August 2024
Review titled The Spa Surgery
Replied on 25 August 2024
Thank you so much for your feedback! It means a lot. We have ensure all our teams have been made aware of it.
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Review titled very good care and attention
Rated 5 stars out of 5
by Ken Frizelle - Posted on 15 September 2024
During May and June I attended the practice and was seen in turn by a locum GP and a senior GP and 2 physiotherapists and diagnosed with PMR. Along the way blood tests and Xrays were arranged quickly. The receptionists team were efficient and seem well trained and cooperative. Appointments were fitted in with little delay. The impression was one of team work. Full marks to Spa Surgery.
Visited June 2024
Review titled The Spa Surgery
Replied on 15 September 2024
Thank you Mr Frizelle. We are grateful for you taking the time to leave your comments. We are lucky to have a multidisciplinary team who all work together. We will feed this back to our physios and the rest of The Spa Surgery team.
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Review titled Manager
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2024
I'm sorry but my personal experience of a manager at Spa Surgery was way below what I'd expect from a professional manager. Deliberately set out to upset people, to try and belittle them and gets genuine happiness from this. Horrible behaviour. Apparently, 'the Spa Surgery strives to create a caring environment' in order to achieve that you need the right staff.
Visited April 2024
Review titled The Spa Surgery
Replied on 29 May 2024
Dear Anonymous If you are reading this and wish to get in touch to discuss the above, please contact us through the practice website as we would like to meet and understand your experience better. Sincerely, The Spa Surgery
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Review titled Fantastic, friendly and professional appointment
Rated 5 stars out of 5
by kathryn Donnelly - Posted on 03 May 2023
Thankyou to the nurse who responded to my e-consultation, within 2hr. I was seen at the surgery following a telephone conversation, where I was reassured, given advice on my ear infection. Prescription sent to my local pharmacy, with no delay. Thank you :)
Visited May 2023
Review titled The Spa Surgery
Replied on 22 May 2023
Thank you for taking time to feed back Kathryn. I have passed your message to the clinician you saw. It was much appreciated. Clare Hedges Practice Manager