The Speedwell Practice
The Health Centre, Torrington Park, North Finchley, London, Greater London, N12 9SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New triage system not fit for purpose
Rated 3 stars out of 5
by S Miles - Posted on 02 June 2023
The new Accurx triage system is not fit for purpose as it is constantly turned off early, and the receptionists can't / won't help make appointments after that time, simply repeating "log in at 0600 tomorrow / Monday". There is no recognition of the fact many people are unable to do this early in the morning. There must be a facility to use the triage system later in the day rather than it being turned off at an arbitrary time each morning - why not turn it on from say 0900-1200 and 1500-1800 each day giving everyone a fair chance to access their GP? 0600 to an unknown time in the morning is not reasonable. Furthermore, and probably more importantly, when you have an ongoing issue being investigated and require a series of follow-up appointments with a named GP, why are patients forced to go through the triage system anyway? In these cases, common sense should be applied and the receptionists should be empowered to make the follow-up appointment over the phone. Even better would be if whichever triage system was in use required a login with a username / password so patients could add additional info and requests for follow-ups to their case history at any time. The old Patient Access system was the best when the practice used that as you could log in and select an appointment at a convenient time. Now, if you receive an appointment, no notice is taken of your availability, which is frustrating for those who work full time and have many time commitments. The GPs at Speedwell are excellent but it's frustrating and upsetting that the practice has made it so hostile for some sections of the community and those requiring follow-up to access its services. Technology is great but it's not being used effectively here, almost just as an overlay to existing manual systems, which is the worst of both worlds.
Visited June 2023
The Speedwell Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Robert Bud - Posted on 11 June 2023
Twice recently I have written about a concern first thing Monday, and have been called back with an appointment later the same day. Anxiety fixed. Service excellent.
Visited June 2023
The Speedwell Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2023
I Like the new Triage system, less waiting around, swift call back and I was seen the same day. Practice refurbishment definitely an improvement. Receptionist and Doctors doing a good job.. We’ll done to all and thank you to everyone.
Visited January 2023
Review titled The Speedwell Practice
Replied on 07 February 2023
Thank you for taking the time to leave such lovely positive feedback. Best wishes to you and your family. The Speedwell Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I arrived just before my appointment time and was immediately seen. I didn't have to wait very long at all. The doctor was friendly and explained everything to me clearly and was happy to answer my questions and explain anything to me. Really can't fault the service it was very good especially given the pressure GPs are under at the moment. It's never easy seeing a doctor but I was made to feel comfortable and welcome.
Visited January 2023
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Patient, thank you for letting us know about your positive experience. We hope this will be the first of many positive experiences for you. All the very best, The Speedwell Team
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Review titled Poor standards
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
Some Receptionists at The Speedwell Practice are unhelpful and rude. The Triage system is not suitable to everyone; no allowances are made to help patients that cannot get up early to fill the required form. If missed the Receptionist does not help in anyway with appointments - one of the Receptionist's accused me of arguing (which was not the case) then cut me off when I asked to speak with my GP who was on duty. This sort of thing cutting off patients who are not well, not able to speak to their GP should not be happening. Practice Owners please address this urgently. Why is this happening? There is no courtesy / duty of care shown to patients.
Visited December 2022
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Patient Thank you for your feedback. We are sorry to hear you recent experience wasn't a positive one. Our online eConsult requests is available from 6am until 12pm Monday to Friday. Previously (as early as January) it was available between the hours of 6am - 4pm. Please visit our website for more information as to why we had to reduce our online access opening hours https://www.thespeedwellpractice.nhs.uk/2023/02/03/online-consultations-update/ For patients who are unable to access online service, reception will complete an eConsult on their behalf. Our duty doctor reviews over a 120 eConsults requests per day, as well as urgent requests from 111, London Ambulance Service, Care Homes, urgent test results, urgent prescriptions, urgent clinical letters / emails, home visits and any other urgent query that comes in on the day. Therefore not is not always possible for the receptionist to put calls through to the duty doctor when patients request. Please email our management team nclicb.manager.speedwell@nhs.net so we can review the call recording and identify any training needs so we can improve and provide a good service to all our patients. We look forward to hearing from you. Best wishes, The Speedwell Practice
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Review titled Used to be good, i wish i could say the same
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I want to say how disappointed we are as a family. The speedwell practice was never like this before. I have been in this practice since 1999 .Right at this moment i am on phone for 24 min and it says no 1 in que since I called them and obviously no answer. You can imagine the rest . At reception horrendous they don’t book you any appointments . I want to leave as soon as possible .It doesn’t allow me to post if I don’t put one star but they don’t deserve one star
Visited November 2022
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Patient. Thank you for taking the time to feedback. I am sorry you feel you had a negative experience. Please can you email the management team so we can look into your concerns nclicb.manager.speedwell@nhs.net Thank you The Speedwell Practice
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Review titled flu vacinations
Rated 5 stars out of 5
by Lesley Newbound - Posted on 18 September 2022
Very well executed as usual. I can imagine this task is very difficult to organise , but every year they do it to perfection. My appointment was at 9.54 and was out of the surgery at 10.10
Visited September 2022
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Lesley, thank you for your leaving such lovely feedback. We hope you are keeping well. Best wishes, The Speedwell Flu Team!
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Review titled Well organised
Rated 5 stars out of 5
by Gerald - Posted on 18 September 2022
Went for my flu jab today. Joined a queue which moved at a slow but steady pace around the way one system. Everything was well organised and ran smoothly.
Visited September 2022
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Gerald, a very huge thank you for taking the time to leave your positive feedback regarding our flu clinic. We wish you all the best. From The Speedwell Flu Team!
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
There are no words to express my gratitude for today's visit. The receptionist was thoughtful enough to mention I was seeing a female Dr (intimate issue), and my patient and empathetic Doctor saw me within 5 hours of my appointment request and solved my issue and anxiety. This is how every surgery should be...
Visited September 2022
Review titled The Speedwell Practice
Replied on 07 February 2023
Dear Patient, a huge thank you for taking the time to leave your positive feedback, it is very well received by the team. We are glad to hear you had a very positive experience. Wishing you all the best, from us all at the Speedwell Practice