The Spires Health Centre
Spires Health Centre, The Richard Nugent Centre, King Street, Wednesbury, WS10 7PQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Spires Health Centre.
Reviews
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Review titled Very bad with appointments
Rated 2 stars out of 5
by Anonymous - Posted on 10 December 2024
I’ve been suffering for the past 2 weeks and have been put off into calling the practise as they never answer. I call at 8 am and the answering machine says that the queue is too long and they can’t take my calls till it’s past 9 am and inform me that there are no more appointments left. How can the queues be long every single day at 8 am. This has made me feel so distressed as I feel like I can’t get help from anywhere.
Visited December 2024
The Spires Health Centre has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by W Jones - Posted on 07 December 2024
Called to see if I could get some kind of appointment yesterday as I had come back from holiday with a suspected chest infection . Called surgery at 8.35am yesterday morning was given an appointment with the Dr face to face at 2.30pm the same day . Really friendly ladies on reception, wait of about five minutes then I was called in to see the doctor who was very good … Really Happy to be assigned to this surgery ..
Visited December 2024
The Spires Health Centre has not yet replied.
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Review titled Worst customer service by receptionists
Rated 1 star out of 5
by L Tariq - Posted on 27 March 2023
Whenever we call them they reply rudely and most of the time wont give gp appointment even in emergency. I asked to give me and her behaviour was so rude and she said something and put the call off.
Visited March 2023
The Spires Health Centre has not yet replied.
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
I don’t usually write reviews but after reading some of the comments on here I feel someone has to stick up for the hard working, professional and friendly staff at spires. I’ve been a patient for 4 years and even through the tough times through covid each and everyone of the staff, especially one of the older receptionist who is always willing to help, puts me at ease and if she promises to call back or reply to a question she will always do. The reception staff are always cheerful and pleasant under some very difficult circumstances which I have been witness to more than once. Doctors and the nurses have always treated me with respect and dignity. I don’t know how they all keep going through the stress. Keep up the good work all best practice around
Visited March 2023
The Spires Health Centre has not yet replied.
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Review titled Best Practice in Sandwell
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Reception staff are the most wonderful helpful people, a shame they’re out under so much pressure and stress from the public… Always have an excellent experience, clean surgery, brilliant staff, well skilled doctors and nurses.
Visited March 2023
The Spires Health Centre has not yet replied.
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Review titled Shocking receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Called up this morning for an emergency appointment due to being told to call back first thing. The receptionist who took my call was disgustingly rude an real cold! No customer service skills what so ever she needs striking off I’m now leaving doctors due to this disgusting behaviour! Not the first time this has happened with this receptionist! Her exact words may I add was “what do you want me to do about it” absolutely vile! I will not be returning to this practice which is a shame because the doctors are lovely but losing patients because of reception staff isn’t right something needs to change! I see I’m not the only one who thinks this via recent reviews!
Visited March 2023
Review titled The Spires Health Centre
Replied on 17 March 2023
Thank you for your comments . Unfortunately it is difficult to address your concerns with you as we do not have your contact details. If you would like to contact the Surgery and ask to speak to the Practice Manager I will be happy to discuss the issues raised in more detail.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
I have had to take my daughter to the spires recently on two seperate occasions. For the first visit we got through to a friendly receptionist who booked my daughter an emergency telephone appointment on the same day after an initial consultation over the phone we were asked to come in and we were given an appointment to see a doctor within the hour. The doctor was very thorough and prescribed treatment. The second time was an appointment with the nurse who as always was very friendly, helpful and informative. I have always been very pleased with our experience at the spires from reception to the doctors and nurses. I know many of my family and friends feel the same. Thankyou spires
Visited February 2023
The Spires Health Centre has not yet replied.