The Stanmore Medical Centre
85 Crowshott Avenue, Stanmore, Middlesex, HA7 1HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repulsive practice
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Have been trying to get an appointment for myself and my children. Been trying for 3 days now, only for the online form to stop working within 30min of opening saying to try again thr next day at 9am, to which I did and it wasnt working then. They might aswell disengaged their phone lines as its forever busy however when inside the surgery not one member of staff is actually on the phone. This place is dreadful, appalling,horrendous and more. The online System is beyond ridiculous its forever saying to try again the next day. The staff are quite rude aswell.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 24 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Neglect.
Rated 1 star out of 5
by Oliver JW Hyne - Posted on 26 October 2023
This surgery on countless occasions does not submit prescriptions to the pharmacy for my son to have access to suitable formula due to an allergy. Due to their negligence and poor practice in doing the most simple of tasks, it results in my 6 month old son going hungry. I wish I could say this is the first time it has happened, but it is a constant issue. This surgery is truly awful.
Visited October 2023
Review titled The Stanmore Medical Centre
Replied on 27 October 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Third world service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I am absolutely appalled with the service. Firstly, they didn't answer my requests on Klik correctly. When I followed up via phone call I received an appointment date in 15 days time. I've been unable to walk for 3 weeks and now they're expecting me to be in pain for a further 2 weeks Furthermore, it appears that they are more interested commercialising their practices rather than health and well-being of patients. I asked for a note from the doctor for my employees about my injury and I was asked to pay 25 pounds for the letter.
Visited September 2023
Review titled The Stanmore Medical Centre
Replied on 20 September 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled poor
Rated 1 star out of 5
by Bil Al - Posted on 22 August 2023
Just trying to get an appointment is appalling - stumbled at the first step. From June 2021 (as mentioned over the phone), patients, who can, must use, online, Klinik to book an appointment. It opens from 9 on working days. It seems to close pretty quickly like about 20 minutes. I have found on numerous times that after putting in my issue(s) that the next page shows that Klinik has closed for the day. I called yesterday.. I was quite promptly 'given up on' after just requesting an appointment (but a bit mystified being offered something at Belmont medical centre).
Visited August 2023
Review titled The Stanmore Medical Centre
Replied on 24 August 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Their spot system is ridiculous. You can only fill in a form format thing on the morning. We did this for my daughter appt. We waited 45 minutes then to be we would have to wait another 30 minutes. All for a referral letter when they could have done it over the phone instead of eating out time.
Visited June 2023
Review titled The Stanmore Medical Centre
Replied on 29 June 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Terrible service
Rated 1 star out of 5
by H Shah - Posted on 22 May 2023
I sent an appointment request on the Klinik system on 11th May. Before that, at so many instances, the system was down. The receptionists do not make appointments even if the system is down and just have a standard answer to wait until the system opens up. I received an appointment for 5th June, that too, after I sent a message that my request had not been followed up. The receptionist said there is a long waiting list so that's the way it is! I am really disappointed and feel let down. The Crowshott Avenue practice reception services are worse and there is no understanding or proper answers. I had to repeat my birthdate thrice during one appointment in a roomful of patients, literally repeating it so loud as the staff couldn't get it. Where is the professionalism? I am contacting other GP practices as I need to move to another surgery.
Visited May 2023
Review titled The Stanmore Medical Centre
Replied on 23 May 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Unhelpful practice - causes so much stress
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Been trying to get an appointment for weeks. The website never works and when i call the receptionist she says it will shortly open up but it hasn't. I may have a very serious condition and feel so dejected with this. Also everything is so piecemeal you have to get an appointment for each symptom as the doctors cannot handle more than one area of symptoms. It's ridiculous and no wonder so many patients leaving this practice. The rating was abysmal for years. I have witnessed blatant racism and bad treatment by a member of staff to an elderly patient who cried by how badly she was treated. Really sad. Also to get an empathic dr for a painful procedure is challenging.
Visited April 2023
Review titled The Stanmore Medical Centre
Replied on 17 April 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Useless practice
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
what a complete let down to the system 2 weeks of trying to get in touch - made a physical visit to request a prescription to be told to complete an online form which is not working to then having being put on hold for 30mins being “next in the queue” which then the phone cut off.
Visited February 2023
Review titled The Stanmore Medical Centre
Replied on 27 February 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).
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Review titled Causes me unnecessary stress
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have not been able to get an appointment with this GP - let alone my repeat prescription since registering. Everything about the service is terrible and doesn’t work. I am currently doing everything I can to be registered elsewhere as the service has led to severely affecting my mental well-being. They send you a link to book an appointment, the link then takes you to a service that is closed and under repair - seemingly never fixed. When it does work, you cant book an appointment anyway! Awful services.
Visited January 2023
Review titled The Stanmore Medical Centre
Replied on 17 April 2023
Thank you for taking time to post. We take all comments and feedback seriously. We would be happy to discuss this with you if you would like to reach out to us by phone (02089513888) or email (haroccg.e84057@nhs.net).