The Statham Grove Surgery
Statham Grove, Stoke Newington, London, Greater London, N16 9DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Staff, Awful Time Keeping
Rated 3 stars out of 5
by Anonymous - Posted on 13 August 2024
I have been waiting for over 35 minutes for the Dr to see me. I arrived before my appointment and have been sat in the waiting room ever since. The reception staff are very friendly and helpful, but if I was 35 mins late my appointment would be cancelled.
Visited August 2024
The Statham Grove Surgery has not yet replied.
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Review titled Agree with previous reviews about the receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2024
Receptionists blame the patient for their mistakes (appointment booked under the wrong member of my family and therefore, prescription filled under the wrong name). When pointed out that I feel I was being blamed for the situation, which wasn't my doing, they claimed they were not blaming anyone, while continuing to act as if it was my fault and offering no resolution whatsoever to the problem. They claimed they could not send a message to the doctor to resolve it and they didn't even seem to understand what the problem was, despite me explaining it several times. Despite stubbornly insisting there was nothing they could do, they called me 10 minutes later saying they had in fact consulted the doctor. Unfortunately, since they did not understand the problem, it was pointless because they were unable to relay it to the doctor.
Visited July 2024
Review titled The Statham Grove Surgery
Replied on 25 July 2024
Dear Patient, I am sorry that you have had this experience with us. I would be happy to investigate the issues you raise and report back to you, but I cannot currently do this as the review is anonymous. You can contact me via the Contact Us form on our website and submit a complaint there if you wish. I would then be able to help you with the issues you have raised.
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Review titled Passive aggressive receptionists
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2024
I was booked in for two appointments, nurse then doctor. I arrived promptly, checked in. I had been sat waiting to be seen by the doctor for over 45mins after my slot. When I questioned the wait with the two receptionists they said I wasn’t checked in as I hadn’t made them aware of having two appointments. (I’d booked in 2hrs earlier). They said it was my fault and they doubt the doctor would see me! I told them, On my arrival, they were occupied with an insect under the keyboard and screaming continuously. Rather than paying attention to patients appointments. No empathy at all, and certainly not the treatment you would expect when feeling so poorly. Very disappointing.
Visited June 2024
Review titled The Statham Grove Surgery
Replied on 14 June 2024
Dear Patient, I am very sorry that you have had this experience with us, I would be happy to investigate this as a complaint but would need to be able to identify you as a patient. You can find the information on how to submit a complaint either verbally or in writing on our website - https://www.stathamgrovesurgery.co.uk/suggestions-and-complaints Sincerely Dylan Reynolds Practice Manager Statham Grove Surgery
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 07 May 2024
2 weeks for an appointment for my two year old and myself for a nasty chest infection that has already been ongoing for 2 weeks… receptionist was curt and passive aggressive and managed to convey in barely any words just how intensely she hates her job and couldn’t careless about the welfare of me or my son. For goodness sake, if the NHS can’t do better than this, then it needs reform. A free health service is only world class if it offers a good service I.e. sees patients and treats them…
Visited May 2024
Review titled The Statham Grove Surgery
Replied on 15 May 2024
Dear Patient, I am very sorry that you have had this experience with us, I would be happy to investigate this as a complaint but would need to be able to identify you as a patient. You can find the information on how to submit a complaint either verbally or in writing on our website - https://www.stathamgrovesurgery.co.uk/suggestions-and-complaints Sincerely Dylan Reynolds Practice Manager Statham Grove Surgery
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Review titled Kind, thorough doctor
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
My GP at Statham Grove is the best GP I have ever had (and I’ve only had 2 appointments). I sadly experienced the worst of a very stretched and under resourced NHS earlier this year and seeing this doctor has completely restored my faith. She was so kind, and thorough whilst familiarising herself with my very complicated recent medical history. A true asset to the practice.
Visited November 2023
Review titled The Statham Grove Surgery
Replied on 19 January 2024
Dear Patient, Thank you so much for your kind review, I will make sure the GPs and wider team see your review. Regards Dylan Reynolds Practice Manager
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Review titled Proactive care appointment
by aquilarj99 - Posted on 01 September 2023
I wanted to thank my practice, Statham Grove and let them know how useful it was for my mother to have a proactive care appointment at the practice a couple of weeks ago. My mother who is in her nineties was invited to see the pharmacist who very kindly reviewed her medications, explaining what all her pills were, took the time to talk to her about other worries she has about her health, asked her about her living conditions and her diet. It was great to have the time to talk to someone in more than the usual 10 minutes and to cover my mum’s worries about more general, non specific aspects of her health. We both felt that the practice really cared, shared information about my mum with the rest of the practice team so that she need not have to repeat herself every time she sees someone. We were given another appointment to see a GP so that we could talk in more detail about the things that are worrying my mum. All in all, this was a really impressive service and I wanted to let my practice know.
Visited August 2023
Provided by Care opinion
Review titled The Statham Grove Surgery
Replied on 12 September 2023
Hi there, Thank you very much for your kind review, I'm so glad that the time taken has helped to allay your mother's worries. I have made sure that the pharmacist and GP have seen your review, All the best Dylan
Provided by Care opinion
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Review titled Extremely well managed & staff are amazing
Rated 5 stars out of 5
by Emer kelly - Posted on 10 May 2023
All my experiences have been amazing at this practice, from getting last minute appointments, to receiving a caring and thorough service. Thank you!
Visited May 2023
Review titled The Statham Grove Surgery
Replied on 12 May 2023
Hi, Thank you very much for your review, I will make sure the team see it.
Provided by Care opinion
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Sara - Posted on 24 February 2023
I called the surgery as a doctor had said they would arrange medication for me following a distressing life event. The receptionist managed to arrange for the pharmacist to chase this for me and sort this the same day. The receptionist then called me later to confirm if this had been resolved. She was extremely kind on the phone when I was upset, and her manner was empathetic and reassuring. It was probably the most positive experience that I have ever had with a member of GP reception staff. If this is seen, please pass on my praise and thanks :) I really needed this kindness today and appreciate it more than I can say.
Visited February 2023
Review titled The Statham Grove Surgery
Replied on 27 February 2023
Dear Sara, I am so pleased we were able to support you through a challenging time, and thankyou for your kind words. I will certainly pass on your comments to the reception team - it is always encouraging to receive encouraging feedback Best Wishes Lucy Stewart-Amin Manager
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Review titled Friendly, professional practice
Rated 5 stars out of 5
by Linda Lust - Posted on 13 January 2023
I have been at this practice for several years. The doctors are all caring, knowledgable and will always refer you for any test necessary to ensure you get the treatment needed. The nursing team are all very good and I feel confident in seeing them; when I require blood tests and injections. My experiences with the reception staff is excellent. They are on the frontline and always busy. However; they are always helpful and try their hardest to deal with any enquiry. I would like to take the opportunity to thank all the staff for being accessible during the covid pandemic.
Visited January 2023
Review titled The Statham Grove Surgery
Replied on 17 January 2023
Thank you very much for your kind words, I will pass this onto the team.
Provided by Care opinion
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Review titled Great practice nurse
Rated 5 stars out of 5
by Anne Bisset-Smith - Posted on 30 January 2023
I brought my 13 year old daughter for an HPV vaccine today. She has injection phobia. The nurse was wonderfully kind and amazingly patient. This enabled my daughter to go ahead with the jab.
Visited January 2023
Review titled The Statham Grove Surgery
Replied on 31 January 2023
Hi there, Thank you so much for your really nice comment, I will make sure the nurse who saw your daughter sees your review.
Provided by Care opinion