The Streatfield Medical Centre
177 Streatfield Road, Harrow, Middlesex, HA3 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 June 2024
Never have space for appointments, all the time I tried to book appointment for my kids ,they said is not space until next week or in next 2 weeks ,how is possible? Very bad experience.
Visited June 2024
Review titled The Streatfield Medical Centre
Replied on 14 August 2024
We are sorry to hear about the experience you have had with our GP practice. We always work hard to improve our communication with patients; hence we provide regular customer care training to our practice staff. We usually provide routine appointments within 1-2 weeks. A limited number of same day emergency appointments are also available. The NHS has advised that we should work with local practices to provide additional GP appointments; these appointments are provided from Monday - Saturday at Belmont Health Centre. The local NHS also provides resources to other practices, such as the Pinn Medical Centre, to provide emergency GP appointments for other practices. The NHS has asked us to book appointments at these clinics especially when we are unable to provide you an appointment suitable to your needs. At times of high demand, such as when there are lot of sick patients contacting us, or during staff sickness, it may not be possible to accommodate all patients at the GP practice. The GP patient survey report from 2024 shows 86% describe their overall experience of this GP practice as good and hence we are sorry that we you were disappointed with our service. We strive to provide a range of appointments to suit our patients’ needs and have increased the number of appointments we provide.
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Review titled Not very upfront
Rated 1 star out of 5
by Shelina - Posted on 25 October 2022
I have just moved to the area, NHS website says they are accepting patients. They said "they would let us know" if we have been accepted or not and this process would take 4 weeks! There are 5 of us Surely they would know if or if not they can accept us according to how many patients they have vs number of doctors. I called as didnt hear anything and was told they have notes on the system but too busy to let us know and still within the 4 week time frame they said they are short staffed. Would they not know this when we applied? I explained my son has a school referral, aged 5 and needs a gp ASAP but they don't care. When i asked what happens if we are not accepted to the other doctors surgery apparently she doesn't know and no one in the whole gp surgery knows and we would be on our own!!!!! Fuming at this surgeries behavior! And the fact they have on the NHS website that they are accepting patients is obviously a lie!!!
Visited October 2022
The Streatfield Medical Centre has not yet replied.