The Summerhill Surgery
Summerhill, Kingswinford, West Midlands, DY6 9JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I called the surgery at 8:01 am and after waiting for 22 minutes on the phone they told me that there are no more appointments to see a doctor. I asked how many doctors there are and he told me only 1 and there are 5 patients waiting. I can't go to the hospital to sit for 5-6 hours since I work. They should have more doctors since there is no other better option
Visited May 2024
Review titled The Summerhill Surgery
Replied on 22 May 2024
Thank you for your review, we welcome all feedback as this helps us see where we are doing well and where we can improve our services. I am sorry you could not get an appointment this morning, we do in fact have 2 GP's on today, I am not sure why you were given incorrect information. Unfortunately we have a GP on annual leave this week and another sick, so this is far less than our usual standard. It may be helpful for you to know that 50% of all our GP appointments are bookable up to 6 weeks in advance and 50% are bookable on the day. Please look at our website and if appropriate you could ask the GP / Nurse a question. This will not guarantee an appointment, but may allow us to divert you to a more appropriate appointment, other than the GP. Thank you Summerhill Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Linzi - Posted on 16 October 2023
Really can’t express how wonderful this surgery is especially Doctor Guest she has been amazing . All the staff are so very helpful and professional .
Visited October 2023
Review titled The Summerhill Surgery
Replied on 17 October 2023
Thank you for this feed back. It is greatly appreciated that you have taken the time to do this. Your comments have been passed onto all the staff Kindest regards Summerhill Surgery
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Review titled The best practice I've seen in years!
Rated 5 stars out of 5
by Maggie A - Posted on 12 April 2023
I switched to this surgery from one in Wordsley due to having lots of problems with them/the difficulty in even getting any care (or even a repeat prescription), and they have been unbelievable. They are extremely friendly and helpful, rather than making you jump through unnecessary hoops they actually help you and you can see a doctor when you need to, in person! Without long waits, feeling like a burden or feeling rushed. The receptionists are really welcoming and eager to help in any way they can. I am so happy I switched and would recommend them to literally anyone in the area. It's been a long time since I've experienced such amazing care in the NHS.
Visited April 2023
The Summerhill Surgery has not yet replied.