The Surgery At Wheatbridge
The Surgery-Wheatbridge, 30 Wheatbridge Road, Chesterfield, Derbyshire, S40 2ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you for my doctor and wonderful team
Rated 4 stars out of 5
by MOHAMED ABDELGHANY - Posted on 12 July 2024
Had an appointment today with one of the doctors . He was very polite and had a very lovely bedside manners. Examination was very thorough and overall very delightful consultation. I would like also to thank you for seeing me on such a short notice and the pharmacy team were very helpful as well. So thank you for taking care of me.
Visited July 2024
Review titled The Surgery At Wheatbridge
Replied on 12 July 2024
Hi Mohamed, Thank you for sharing your experience and for taking the time to leave this review. I’m glad to hear that you had a positive experience with your doctor and the pharmacy team. It’s always great to hear when things go well and when people feel well cared for by our team. I will ensure this positive feedback is shared with our staff. Thanks Matthew O'Malley Practice Manager
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Review titled Very helpful/friendly practice
Rated 5 stars out of 5
by H Vardy - Posted on 26 June 2024
A first time visit and a friendly welcome and escort by receptionist,as the lift had broken down.I am an extremly nervous patient and was reassured by every explanation given, and question that I asked by the excellent Eye Consultant I met today.Thank-you
Visited June 2024
Review titled The Surgery At Wheatbridge
Replied on 26 June 2024
Thank you for taking the time to leave this review. I am glad to hear you had a positive experience at the surgery recently, despite the lift being out of order, Our staff are always willing to help, and its good to hear this, I will pass it onto the staff. Best Wishes Matthew O'Malley Practice Manager
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Review titled Arrogant Receptionist's
Rated 1 star out of 5
by Darren Barnett - Posted on 10 June 2024
The way the Receptionist speaks to a Patient when the ask a question when false or inaccurate information is given . When you ring back regarding false or inaccurate information given and the receptionist terminates the call . When the receptionist refuses to put you through to the Practice Manager or any of that Team who deals with Complaints . Why ?????.
Visited June 2024
Review titled The Surgery At Wheatbridge
Replied on 10 June 2024
Dear Darren, Thank you for taking the time to leave a review and for your feedback. I want to apologise to you for your recent experience. Whilst as managers we are not always available to accept calls due to other commitments, Reception should have advised you of the methods in which you can complain, more information is on our website below: https://www.wheatbridge.co.uk/pages/Comments-and-Complaints If you want us to look into this matter please could you email the surgery on: surgery.wheatbridge@nhs.net with your details including your name, date of birth and address along with your concern and this will be passed on to myself or Angie, We will investigate this, as all calls are recorded so we will be able to listen back to the calls and check the records and then we will respond to your email directly. Thanks Matthew O'Malley Practice Manager
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Review titled Smear Test
Rated 5 stars out of 5
by Sophie - Posted on 01 December 2023
I attended the clinic for a smear test - was seen early, I was really nervous but the practice nurse I saw couldn't have been nicer. It was done with minimal fuss, the nurse helped calm me down and she gave me some tips to make it an easier experience. Would recommend the service to anyone that needs it :)
Visited December 2023
Review titled The Surgery At Wheatbridge
Replied on 04 December 2023
Dear Sophie, Thank you so much for taking the time to leave a review and for your feedback. I am very happy to hear that you have had such a good experience recently. I will share this with our staff. Thanks Matthew O'Malley Practice Manager
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Review titled Closed 90 minutes early
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
Told the practice closes at half 6. Finished work early to get there for 5 to hand in my registration forms and they’ve closed the doors. Really fills me with confidence putting my health in the hands of such a considerate bunch.
Visited March 2023
Review titled The Surgery At Wheatbridge
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to leave a review. I can assure you that the surgery doors are open until 6:30pm each day and until 8:00pm on days where we run the extended access hub at The Surgery @ Wheatbridge (Mondays and Thursdays). I would by happy to look into this matter further and respond to you for you if you would like to write to myself or Angie Baker at our surgery address with details of the date and what exactly happened. Thanks Matthew O'Malley Practice Manager
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Review titled Efficient and friendly
Rated 4 stars out of 5
by Karen Hamblin - Posted on 05 November 2022
Attended flu jab clinic this morning. Well-organised and friendly. Was in and out in just under 5 minutes. Thank you.
Visited November 2022
Review titled The Surgery At Wheatbridge
Replied on 07 November 2022
Thank you for taking the time to leave this review. I am of course happy to hear how well organised it was, I will pass this onto the staff Thanks Matthew O'Malley Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
I’m so impressed with the help and great service I have experienced at this surgery. I live in Durham and my elderly Mum is a patient at Wheatbridge. The staff and Doctors are always helpful and efficient. I rang this morning as Mum thinks she may have a water infection and within an hour I have spoken to a Gp on the phone, medication has been prescribed and a urine sample arranged. Excellent service thank you.
Visited November 2022
The Surgery At Wheatbridge has not yet replied.
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Review titled A little more understanding
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2022
My review does not relate to the medical care at the practice but to the attitude of some members of staff on the reception desk. Without going into the details we were rather disappointed by the lack of understanding by a member of staff when we were held up by a traffic incident and arrived a little late for the appointment. The doctor showed understanding but a member of staff on the reception desk repeated her criticism more than once. The attitude displayed was most inappropriate and unhelpful.
Visited September 2022
Review titled The Surgery At Wheatbridge
Replied on 05 September 2022
Dear Patient, Thank you for taking the time to leave a review and for your feedback. I want to apologise to you for your experience on this occasion and I would like to offer you the ability to have this matter looked into further if you wish. If you do want us to look into this please could you email us on surgery.wheatbridge@nhs.net with your name, date of birth and address and some more details of the date and time of your visit. Thanks Matthew O'Malley Practice Manager