The Swan Medical Centre
4 Willard Rd, South Yardley, Birmingham, West Midlands, B25 8AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long wait for prescription
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2023
My 2 year old had a chest infection. I was told the wait for the prescription would be 10-15 mins. 35 mins later the prescription was finally received by the pharmacy next door. Unfortunatly they were out of stock on one item and she needed it that day. I advised the receptionist that I wasn't happy with the length of the wait, especially having my poorly 2 year old. Not an ounce of compassion just excuses that it wasn't their problem that the item wasn't in stock, then followed by a sarcastic apology. No issue with Dr very efficient and friendly.
Visited December 2023
Review titled The Swan Medical Centre
Replied on 27 December 2023
Dear Patient, I would like to sincerely apologise for the upset caused, the delay with the prescription and the service provided by the reception team. I would like to advise your feedback will be discussed with the reception team and I hope you manage to get the prescription item requested. If you would like to discuss further please do not hesitate to contact me. Please accept our sincere apologies. Thank you Swan Medical Centre
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Review titled gone down
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
This surgery keeps getting worse and worse. These days theres no way of getting appointments you phone at 8 on the dot but says user busy. Theres nothing online available as they have less staff which is ridiculous. Just become very complicated whereas few years ago it was ok and organised
Visited November 2023
Review titled The Swan Medical Centre
Replied on 12 December 2023
Dear Patient I would like to sincerely apologise for the upset caused and I would like to advise we regularly review the appointment system in practice. I would like to advise the practice online triage service will be fully available mid January for patients to book online. The practice over the last 2 years has increased the number of clinical staff members so patients are able to see other clinical staff if the GP is not available. The practice has struggled with recruitment of reception staff but we aim to provide the best possible service. I would like to apologise and I would be happy to discuss further. Thank you Swan Medical Centre
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Review titled So helpful and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I quickly received a phone consultation about a persistent post-Covid cough. As ever, our GP was attentive, friendly and very thorough. Our family feels fortunate to always have such good experiences with our GP and the practice. Appointments are always arranged quickly when needed. Really excellent. Thank you.
Visited October 2023
Review titled The Swan Medical Centre
Replied on 11 October 2023
We would like to thank you for your comment. The practice team has grown over the last couple of years to include additional clinical team members which has enabled the practice to provide more appointments. We are continuing to make further changes in practice to support the patient population and as always we aim to give the best possible care and treatment to our patients and we would like to say thank you for your kind words.
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Review titled Dissapointed
Rated 2 stars out of 5
by Bev - Posted on 10 August 2023
I have been trying for 3 days to get an appointment, I have sat on the phone for 30 mins + to be told there are no appointments, clearly in my opinion the process is flawed and something needs to change, the anxiety this causes is not good for anyone's wellbeing. I know that you will sincerely apologise but please look at the process, I have no issue with any of the staff I have been with this practice for many many years and have never had a problem but currently it's dreadful and it's such a shame because I have always rated my GP's surgery. Please listen to your patients, the process is just not working ......
Visited August 2023
Review titled The Swan Medical Centre
Replied on 14 August 2023
Dear Patient I would like to sincerely apologise for the upset caused and I would like to advise we regularly review the appointment system in practice. As a practice we have increased the number of clinicians and the reception team are trained to care navigate patients depending on the medical issue. I would also like to advise future appointments are available to patients. I would like to sincerely apologise and I would be happy to discuss further. Thank you Swan Medical Centre
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Review titled Outstanding Practice
Rated 5 stars out of 5
by A Has - Posted on 02 August 2023
Outstanding care and long term health improvement focus. This is a co-ordiated team of GPs, Social Perscribers, Chair Exercise Instructor, Receptionist Staff and Physiotherapist. GPs discuss the symptoms and underlying causes of ill health in a reassuring and supportive way especially during difficult diagnosis. The Practice encourages healthier choices and lifestyles for better health outcomes. My painful health condition is irreversible, but improvements in medication and guidance on nutrition and chair exercises, and the support of the social perscriber when I have felt overwhelmed, have transformed my quality of life and I am extremely grateful to the wonderful staff at Swan Medical.
Visited July 2023
Review titled The Swan Medical Centre
Replied on 07 August 2023
We would like to thank you for your comment. The practice team has changed over the last couple of years with the added addition of the primary care network - additional roles team members which has enabled the practice to provide more appointments with additional clinicians such as pharmacists, physiotherapists, social prescribers and psychotherapists. We are continuing to make further changes in practice to support the patient population. As always we aim to give the best possible care and treatment to our patients and would like to say thank you for your kind words.
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Review titled Pathetic
Rated 3 stars out of 5
by Salma . - Posted on 01 June 2023
Trying to call from more than 3 hours but phone is continuously busy. I don't know if it is intentionally or what. Seriously, seems like impossible to take appointment.
Visited June 2023
Review titled The Swan Medical Centre
Replied on 05 June 2023
Dear Patient I would like to sincerely apologise for the difficulty you have experienced trying to contact the surgery. The telephone lines are extremely busy, the reception team aim to answer all calls as quickly as possible. The appointments that are available once all have been taken we do have appointments available at other sites. For any other requests patients have the option to email the surgery with requests. I would like to sincerely apologise and will raise your review with the reception team. Thank you
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Review titled Awful service
Rated 1 star out of 5
by Helen Lennon - Posted on 26 June 2023
Not only can you not get an appointment unless you’re willing to wait weeks we have been told today you need an appointment to get an extension on your doctors sick note!! So wasting my time and the doctors simply for another note for the ongoing medical condition. Next appointment a week Friday the note runs out tomorrow. We requested one via the app to be told that the app just lets reception know to book you an appointment!! What’s the point. Hopefully my husband’s work will continue to pay him while we attempt to get an appointment for another note. This surgery is a disgrace it used to be so good.
Visited June 2023
Review titled The Swan Medical Centre
Replied on 07 August 2023
I would like to sincerely apologise for the upset caused. The appointment system in practice works in two ways, patients have the option to book on the day or book a future appointment. Patients who require a continuing sick note would need to book an appointment to be reviewed as circumstances could change. As a practice we had discussed this and the clinicians felt it is essential for this to continue. We understand that if this is a long term on-going condition it might not be ideal to continually have appointments, but at the moment the clinicians have requested that patients continue to book and be reviewed before a sick note is issued. I would like to sincerely apologise for the upset caused and would be happy to discuss further if you contact the surgery. Many thanks Swan Medical Centre
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Review titled Not very helpful
Rated 2 stars out of 5
by Malcolm sturdy - Posted on 03 April 2023
I tried to book a appointment with a doctor for the 11/04/2023 but was told that there was no appointments available and was told to phone up on the day as everyone knows that 9 times out of ten you can wait for a hour before they answer the phone just to tell you there is no appointments,the staff are not very helpful at all and I am very disappointed with this doctor's and will probably be finding another doctor will not recommend them to anyone as they are so bad.
Visited April 2023
Review titled The Swan Medical Centre
Replied on 19 April 2023
I would like to sincerely apologise for the upset caused, and to advise the appointments system we have in practice appointments are available daily and we also have future appointments. The clinicians in practice ranging from GPs, Paramedics, Physiotherapist, GP registrar and Pharmacists are able to see patients. The reception team are trained to care navigate patients to be seen by one of the clinical team members. Once the appointments have been taken for the day we do have additional appointments available at the urgent care centres which are available to be booked after 10am each day. I will discuss your review with the reception team and I would like to sincerely apologise for the upset caused and I would be happy to discuss further if you contact the surgery. Thank you.
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Review titled Not good any more
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2023
I've been at this practice for 21years but I've just moved to new new practice, I called for a face 2face appointment on that day or any time that week and was told they are to busy and it would be the middle of May I asked for a phone andrews on the day or again any time that week and was told the same, and I had been calling for a free weeks and was always told to busy call from 8am each day , the day I had enough I call from 8 am 32 call I made all before 9am, I called back in the afternoon and I was told the above Nothing till middle of May. We were only on the 3rd april. The receptionist said the doctors are very busy and that the earliest time and No appointment can be booked in advance . It's a shame to see the practice like this, I get enough text message from them for this and that doctor leaving or other stuff but no appointments. So I've moved practice now are I've just had a face 2face appointment.
Visited April 2023
Review titled The Swan Medical Centre
Replied on 19 April 2023
I would like to sincerely apologise for the upset caused, and to advise the appointments system we have in practice appointments are available daily and we also have future appointments. The reception team are trained to care navigate patients to be seen by one of the clinical team members. Once the appointments have been taken for the day we do have additional appointments available at the urgent care centres which are available to be booked after 10am each day. I will discuss your review with the reception team and I would like to sincerely apologise for the upset caused and I would be happy to discuss further if you contact the surgery. Thank you.
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Review titled Very Good GP's
Rated 5 stars out of 5
by Amanda - Posted on 18 March 2024
Had a face to face appointment with GP, very understanding of my symptoms and good knowledge of what would help, sent follow up information by text message to read through, that will help manage the condition. A very good Doctor that has been at this practice a long time.
Visited March 2023
Review titled The Swan Medical Centre
Replied on 18 March 2024
We would like to thank you for your feedback. As always we aim to give the best possible care and treatment to our patients and we are constantly reviewing our processes in practice to provide excellent care. Thank you for your feedback.