The Swan Medical Centre
4 Willard Rd, South Yardley, Birmingham, West Midlands, B25 8AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waste of time.
Rated 2 stars out of 5
by Tayla D - Posted on 13 February 2023
Waste of time trying to book an appointment here. You call at 8am as advised & the line is constantly busy, I'm not surprised because I'm sure a lot of people are having the same issues getting through too as many of the reviews say. You check online & there's never any appointments showing on there either. If you do manage get through after calling over the space of a few hours you're told phone again tomorrow at 8am because there's no more appointments left. As someone who works for the majority of the week I don't have the time to be standing around phoning constantly in hopes of getting dealt with & you can see why 111 & A&E get bombarded with so many people. Then I've heard when you are lucky enough to actually get into the surgery for an appointment the reception staff who come across as rude are sat talking & avoiding answering the phones & there's barely anyone in the waiting rooms since they don't do face to face appointments now. There's a bunch of new doctors who I can't fault on their service that I have luckily managed to eventually receive on other occasion, however they would rather talk on the phone than do face to face appointments when sometimes it's more necessary to diagnose something when seeing it for themselves. This surgery has gone downhill but unfortunately I'm not able to move to another because they aren't local or don't have spaces for new patients.
Visited February 2023
Review titled The Swan Medical Centre
Replied on 19 April 2023
I would like to sincerely apologise for the upset caused, and to advise the appointments booked by patients are via telephone or face to face. The reception team will advise patients when they call to book an appointment. The appointments to be seen the patients have the option to choose which they prefer. The reception team are happy to assist. I would like to apologise if the reception staff have come across as rude and I will discuss your review with the team. I would like to sincerely apologise for the upset caused and I would be happy to discuss further if you contact the surgery. Thank you.
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Review titled Absolutely diabolical service
Rated 1 star out of 5
by Mrs Cogan - Posted on 17 January 2023
booked a telephone appointment a few months ago for my husband because that's all you can get now. He waited for a call all day but nothing i phoned up the next day the receptionist informed me the doctors rang numerous times but no answer! How can this be he had no miss calls or no answer machine messages. Why cant doctors get back to normal? I work in a dental surgery we had 2 months off over lockdown then straight back to normal life working in patients mouths it baffles me.
Visited January 2023
Review titled The Swan Medical Centre
Replied on 20 January 2023
I would like to sincerely apologise for the upset caused, and to advise the appointments booked for patients are via telephone. If the patient however prefers to have a face to face appointment this can be requested when you contact the surgery. The reception team are happy to assist. In regards to the telephone appointment the GP tried to contact your husband numerous times on the day and then left a voicemail to contact the practice and re-book the appointment. I would like to sincerely apologise for the upset caused and I would be happy to discuss further if you contact the surgery. Thank you.
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Review titled Absolutely ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
I have been seriously poorly with a throat and chest infection the past 2 days iv called from 8am to only be told there's no appointments even though 111 told me to tell them i need antibiotics and the online service never works
Visited December 2022
Review titled The Swan Medical Centre
Replied on 21 December 2022
I would like to sincerely apologise for the upset caused. The phone lines are extremely busy and the reception team endeavour to answer each phone call as quickly as possible. The appointments do go very quickly each morning and we advise patients of additional appointments which are available at the pressure clinic which is local to the surgery. Patients are also able to book future appointments if they wish to see one of the GPs at the surgery. The practice has additional staff who are clinically trained to see patients with minor ailments and these appointments are available on a daily basis. Those staff members are clinical pharmacists, paramedic and physicians associate. I would like to sincerely apologise for the upset caused and I would be happy to discuss further if you contact the surgery. Thank you.
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Review titled Can’t fault this Practice
Rated 5 stars out of 5
by Stephen Cox - Posted on 07 December 2022
Used to have online service at 8 am received a phone call from the doctor early afternoon and saw him face to face the same afternoon. Very thorough and caring doctor. He went above and beyond the minimum necessary.
Visited November 2022
Review titled The Swan Medical Centre
Replied on 21 December 2022
We would like to thank you for your comment. As always we aim to give the best possible care and treatment to our patients and would like to say thank you for your kind words.
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Review titled Usless
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
After trying for three days can't get an appointment.i need a doctor's note for work or I don't get paid.all the receptionist keeps saying is try again tomorrow try again tomorrow usless
Visited October 2022
Review titled The Swan Medical Centre
Replied on 21 December 2022
I would like to sincerely apologise for the upset caused. The appointments to see or speak to a GP are available on a daily basis and patients are able to book future appointments as well. The phone lines are extremely busy but as a practice we endeavour to answer all calls as quickly as possible. The practice also has access to additional appointments at the pressure clinics located not far from the practice. I would be more than happy to discuss this further if you can contact me at the surgery.