The Swan Practice
Masonic House, 26 High Street, Buckingham, MK18 1NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I felt listened to.
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
I have yet again had my needs met and in good time scale too. This occasion was a telephone appointment. I didn’t feel rushed, I felt listened to and have (hopefully) got a solution. Thankyou!
Visited January 2025
Review titled The Swan Practice
Replied on 30 January 2025
Dear Patient, Thank you for your feedback. I am pleased that you had a positive experience and that you felt listened too. I will share this will our staff. Kind regards Emma Vye Operations Manager
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Review titled Very disappointing
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2025
The practice was unable to arrange a hospital requested post op dressing check by a nurse although given two weeks notice. Also refused to help with requested sodium test. Unhelpful with requested repeat prescription.
Visited March 2024
Review titled The Swan Practice
Replied on 01 April 2025
Dear patient, Thank you for your feedback. I’m sorry that your needs have not been met. To allow us to investigate further, please contact the practice at admin.theswanpractice@nhs.net with more details, and we will be sure to review this. Thank you Emma Vye Operations Manager We
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
It's now impossible to get to see a gp at this practice. Tried to see a gp but they've got a new and terrible "triage" system now. I spent ages filling out a questionnaire online asking for an appointment with a gp. I submitted it and a couple of days later was sent a text message saying to go in to the surgery in an hour's time - not exactly convenient. I arrived and got to see a nurse, who told me I need to see a gp. The receptionist tried to book another appointment for me to see a gp, but has to go through the same stupid process we have to. 7 days later I'm still waiting for a date for an appointment. What a complete waste of time.
Visited February 2024
Review titled The Swan Practice
Replied on 16 February 2024
Dear Patient, Thank you for sharing your feedback with us. Kindly email the specifics to admin.theswanpractice@nhs.net so that I can thoroughly investigate the matter. Kind regards, Emma Vye Operations Manager
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Review titled Appalling wait times
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Daughter completed on line request 6 weeks ago and today received follow up to say she will receive an appointment within 3 - 4 week time. Called surgery to find that they have no appointments for non urgent cases due to underfunding and that they are short of Doctors so I am surprised that they are taking on new patients when they cannot service those that they have already. Basically she told me if its not urgent you have to wait for it to be triaged and if its not considered urgent enough it gets held in a queue. If you think it is urgent and you do not get a response call 111 or 999, surely this can not be right?
Visited January 2024
Review titled The Swan Practice
Replied on 16 February 2024
Dear Patient, Thank you for sharing your feedback with us. Kindly email the specifics to admin.theswanpractice@nhs.net so that I can thoroughly investigate the matter. Warm regards, Emma Vye Operations Manager