The Thornton Practice
Church Road, Thornton-Cleveleys, Lancashire, FY5 2TZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled So glad we changed
Rated 5 stars out of 5
by Don - Posted on 18 March 2024
We changed GP about 6 weeks ago which fortunately for us coincided with a down turn in my health. I have been pleasantly surprised at the attitude of all the staff from the ladies on reception to the clinicians and the lady from the Social prescribing team who visited us to offer help. How nice it is to know that you are not just an 'appointment' slot and people do really care.
Visited February 2024
Review titled The Thornton Practice
Replied on 18 March 2024
Dear Don, Thank you so much for your kind words! We're thrilled to hear that your experience with our team has been positive and that you feel cared for beyond just being "an appointment slot". Our staff genuinely cares about the well-being of our patients as well as your health and its heartwarming to know that you've felt supported during a challenging time.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Concerned Carer - Posted on 08 October 2022
Helpful , Caring , Compassionate and Reassuring most of the time . Probably the Best Practice my Husband and I have ever registered with . Outstanding ! However , likely Not the practice’s fault but Today’s Autumn Covid Booster at the practice was Very Poorly Organised . Whilst we understand things can go wrong with i.t. glitches etc . It was Very Poor judgement to leave “ Extremely Vulnerable “ and Elderly people queuing out in the Cold when there is a long corridor in the Warmth inside .
Visited October 2022
Review titled The Thornton Practice
Replied on 18 March 2024
Dear Patient, Thank you for your feedback. Apologies for the delay in our reply. Also may we apologise for the Booster clinic, we hope that you experienced a improved service for our Flu clinic last Sept / Oct. We listened to all feedback to ensure that from communication from how to book, to booking your vaccine, to the organisation of the flu clinic itself. The team work hard to deliver the service our patients expect from The Thornton Practice; however when patients take the time to acknowledge this hard work and feedback so we can continuously improve it is really appreciated.