The Trinity Medical Practice
1 The Drive, Mayland, Chelmsford, Essex, CM3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Had a phone call booked from surgery but unfortunately missed this call, called back and was told will put you on list and doctor will call when she's got time. This is not the first time this has happened. they are always encouraging you to use eConsult services, however they never respond in the time frame quoted, you click the link and still receive no response from further time frame issued. To receive any form of response you end up visiting surgery to get things sorted in person. What has changed since Covid that we cannot get an appointment booked in person??
Visited May 2024
The Trinity Medical Practice has not yet replied.
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Review titled Let down yet again
Rated 1 star out of 5
by Cheesed off Patient - Posted on 09 February 2024
Booked a phone consultation on Weds for the Friday, since Covid cant just go to the Doctors, never got the call, Rung following Friday, to be told get a call Monday, to late ,need antibiotics, was then promised a call from a pharmacist that day, doctors always to busy to ring, l rung doctors later to check l would be getting the call as l need pills, was told l would definitely get the call by same person who booked it for me in the morning, l went to chemist as time was getting near closing time and told lady in chemist l was waiting for a call from the pharmacist, only to be told they had not been told to ring me, l rung surgery and asked them what was happening, a lady told me a call was booked for Monday!!!!!! Twice l was not told the truth!!! l was then told by the surgery to ring 111 after 6.30pm. So called receptionists are playing with peoples health! its not right!
Visited February 2024
The Trinity Medical Practice has not yet replied.
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Review titled Some staff are rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I went to collect my tablets ... the guy didn't even look properly for them, and told me my tablets weren't there, and to come back on Monday. This was around 5pm. I was shattered from working all day got in my car went home... Around 10 mins later I got a call telling me my tablets are ready for collection. Really.... I didn't want to risk driving again as I was absolutely shattered and more stressed. Absolutely awful. Trinity medical practice employ staff that do not care , some are rude, unfriendly and unhelpful.
Visited January 2024
The Trinity Medical Practice has not yet replied.
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Review titled ECG
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
My ECG was back in September... Despite several attempts of obtaining my results from the surgery I have been unsuccessful. I spoke to broomfield hospital who informed me they sent the results on the 9th of November. The surgery denies this. I went back on the phone to broomfield , to be told that they sent the results through again. I got back on the phone to my gp who again was very difficult and told me I had to go on the Internet to fill out a form. This has been awkward and I still do not know the results of my ECG heart monitor. They have put me through a great deal of unnecessary stress ...
Visited November 2023
The Trinity Medical Practice has not yet replied.
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Review titled New Patient and had a very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
My first time coming to this Practise as only recently moved to the area. As a new patient I was very impressed with the service I got given. The staff are very friendly and caring and the doctors are so detailed and supportive. Thank you for making me feel comfortable and confident in coming back when needed.
Visited June 2023
The Trinity Medical Practice has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
I have had to access the GP surgery a few times for myself and my twins over the last couple of years and I can’t fault the service whatsoever. Each time I have received an appointment promptly whether that be via a telephone, face to face or via E consult. I have only ever received the highest level of care from all the staff - both administrative and clinical. The staff go above and beyond in my opinion and I really felt the need to write a review. Often people only seem to write a review when they have something negative to say but GP surgeries these days often don’t get enough credit. Couldn’t recommend the surgery enough.
Visited June 2023
The Trinity Medical Practice has not yet replied.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Hayley Bullen - Posted on 12 December 2022
Myself and my family have been patients here for about 4 years. From day one when I called to enquire for space they were great!! Pre covid was sit and wait for an appointment which always worked well. After covid with telephone appointments has also worked really well, with being called in if required to be seen. The staff have always been friendly and helpful. If there has been issues they have been dealt with and satisfied. We’ve always been kept informed which is the main thing, communication. As a family we love our GP surgery , they have gone above and beyond. Thank you to all staff there.
Visited December 2022
The Trinity Medical Practice has not yet replied.
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Review titled Efficient and sympathetic service
Rated 5 stars out of 5
by Jeffrey Wright - Posted on 01 December 2022
Explained the pain in my arm to the receptionist. She arranged for a pharmacist phone call which happened on the same day. The pharmacist arranged for me to see my GP in person two days later. I was examined, the problem diagnosed and a course of action/treatment agreed. I was extremely impressed and happy with the service I received.
Visited October 2022
The Trinity Medical Practice has not yet replied.