The Unicity Medical Centre
159-161 Commercial Road, Portsmouth, PO1 1EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Martin - Posted on 15 January 2024
The receptionist was very polite Said she would put my request through It was all sorted within 30 minutes Excellent service
Visited January 2024
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 16 January 2024
Dear Martin, Thank you for your feedback. It is great to hear that we provided you with an excellent service. Your comments will be passed onto the team. Kind regards, Uni-City Medical Centre
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2023
Saw a physicians associate, who it felt like wasn’t listening to me, was rushing to get through the appointment and hadn’t read my medical history or what medications I was taking. Was told I needed a blood test but not what to do about it. Very disappointed in how I was spoken to. Then called up reception and spoke to a receptionist about the blood test, she was so lovely, honestly could not praise her enough. Happy to book it for my and inform me all the dates and happy to wait whilst I checked my calendar.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you felt as though you weren't listened to. We are however pleased that the receptionist who helped you was lovely. Your comments will be passed onto the team. Many thanks, Uni-City Medical Centre
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2023
Easy to book an appointment and almost always on the day or within a few days. Staff are friendly too and make the experience easy.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with a good service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
The staff and the GPs seem so relaxed but always professional considering the noise and commotion that often happens just outside the surgery. Also i always manage to get decent appointments unlike other surgeries where they have to wait months!
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
My husband and I both had our Covid and flu jabs.We were in and out within a few minutes and we’re very nice ladies who made us feel very relaxed.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
An amazing GP who made sure my prescription was done quikcly and the referral to the hospital was sent extremely quickly. She made me feel heard and gave me hope that my problem will be solved soon. A big thank you to her!
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 11 October 2023
Dear Patient, Thank you very much for you feedback. It is great to hear that you are happy with our service. Your feedback will be passed onto the staff. Many thanks,
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2023
My appointment was very rushed and then my prescription was not sent through to the pharmacy which meant I had to call and ask for it to be done.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you felt that your appointment was rushed and your prescription was not sent to the pharmacy in a timely manner. This will be passed onto the team to review. Many thanks, Uni-City Medical Centre
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Review titled My experience
Rated 5 stars out of 5
by Michael - Posted on 21 October 2023
I came in early for flu and COVID jabs was seen straight away.Jabs explained well put at ease. Surgery immaculately clean and staff pleasant.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 23 October 2023
Dear Michael, Thank you very much for your lovely feedback. It is great to hear that we have provided you with an excellent service. Your feedback will be passed onto the staff. Sam, Digital and Transformation Support Officer
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2023
Booked an appointment for mental health review to told a week later it was on the phone rather than face to face. Appointment was meant for 9am, no one rang so I rang the surgery who said “oh phone calls are never on time” and that my slot had been moved to 12:15. I had no correspondence to suggest it had been moved. Received a phone call at 11:30. Phone call in itself was okay.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you experienced mis-communication with your appointment time. We are glad the call in itself was ok. Many thanks, Uni-City Medical Centre
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
The fact that I called at 8:05am and was placed on a duty list, was messaged by the doctors at 09:10am saying I missed the call that I’ve been waiting for and then told to wait for another call back. Waiting around and missing a whole days work for it to then phone the doctors at 16:35pm saying they close in 25 minutes and is the doctor going to call me; to then be told that the doctor has already marked me down and spoken too and that I’ll have to call back Monday. I’ve been trying to get an appointment for 3 weeks now and the same thing keeps happening. Really helpful, meant to be a GP but haven’t been able to get an in person appointment in ages.
Visited October 2023
Provided by Working Feedback
Review titled The Unicity Medical Centre
Replied on 24 July 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you experienced problems with your booked appointments. If you would like to discuss this further then please complete a comments and complaints form that can be found on our website. Many thanks, Uni-City Medical Centre