The Uplands Medical Practice
Bury New Road, Whitefield, Manchester, Lancashire, M45 8GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpful and insensitive practice
Rated 1 star out of 5
by Alma - Posted on 11 July 2024
My son ,who has always been registered with this practise and is a known very well with doctors to have severe renal issues , needed an appointment with a doctor just to request a referral letter. I explained to the receptionist on Tuesday that I wanted a second opinion from a private renal doctor as my son had been diagnosed as complete renal failure . I was advised to ring surgery for a telephone consultation . I rang on Tuesday at 8 when I finally got through to the receptionist I was told there were no appointments left . I explained and requested for any help for a simple referral letter . But it was a very straight and upright reply with the lady on the other end saying ‘ I appreciate your worry but I can’t do anything about it ‘ I turned up the surgery next day at 8 to make the same request I was again advised to try to book on the phone and there was a good chance I would get through to the doctor . I did the same called at 8 , got through at 8.30 was told no appointments . At this point I felt so helpless and frustrated that I literally cried and begged for an appointment to get a referral letter .eventually I was booked in for a morning appointment. This is a sad and disappointing situation . Now I have decided to move to a surgery where I know someone who works there as we feel neglected and uncared here .
Visited July 2024
The Uplands Medical Practice has not yet replied.
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Review titled The absolute worst practice
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
Rang at 8 number 21 in the queue. No appts. Next day same and so on. They genuinely dont care one bit but direct you to 111 or a&e. Disgraceful patient care.
Visited June 2024
The Uplands Medical Practice has not yet replied.
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Phoned on Monday, no appointments Phoned Tuesday bang on 8 o clock, number 2 in the queue, was cut off when they answered, phoned back, no appointments was told "ring back tomorrow!
Visited June 2024
The Uplands Medical Practice has not yet replied.
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Review titled Absolutely disappointed
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Absolutely disappointed of the services! Been with them for a while. Difficult to get appointments even if you start ringing at 8.00. For almost a week! Online appointment do not work as well. Keeps directing you to ring them which is not even accessible before 10! Difficult pregnancy and needed anti emetic for weeks however, could not get the appointment. I am a doctor myself! Please go somewhere else.
Visited February 2024
Review titled The Uplands Medical Practice
Replied on 19 February 2024
Thank you for the message. I am sorry to read that you felt that your query was not dealt with effectively. We have a number of appointments available and urgent on the day appointments are available from 7.45AM which can be booked via the NHS App. As well as the appointments with GPs and pharmacists we have access to enhanced access from 4pm to 8pm Monday to Friday, and also on weekends 9am to 5pm. There is more information here: https://www.theuplandsmp.nhs.uk/health-information/appointments/ I am not aware of any technical issues with online appointments. I am extremely concerned about your message as you will know that in pregnancy and vomiting there is a risk of dehydration and if the vomiting persists then we would be looking to arrange a same day assessment at the local hospital in some cases, depending on if there are signs of dehydration. Please do get in touch with me urgently so I can investigate and have an opportunity to resolve the problems you have experienced on gmicb-bu.uplandsmedicalpractice@nhs.net The practice administration team are aware of this post, and as it is anonymous, we can only resolve this if you get in touch please. Thank you Dr Ifat Hussain Principal GP partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Massive improvements over last few months. Phone answered quickly. Staff polite. Dr was efficient and on time Can’t ask for more !!
Visited October 2023
Review titled The Uplands Medical Practice
Replied on 19 February 2024
Thank you so much for taking the time to give us your feedback. I have passed this on to the practice team and this positive feedback is greatly appreciated. Please do take the time to check out our practice newsletter to learn more about future plans and developments. Thanks Dr Ifat Hussain Principal GP
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Review titled Poor service
Rated 1 star out of 5
by Olivia Sherlock - Posted on 14 January 2023
Rang this practice to make a future appointment on a Monday. Finally got through after about half an hour for the woman on the phone to tell me to ring back the next day at 8am to get an appointment. I start work at 7:30am working for the NHS myself so how am I supposed to ring at 8am it was not even for an emergency appointment. So I physically went in to the practice on the Thursday when I arrived at 2pm the woman told me they couldn’t attend to me until 3:30pm. When I returned at 3:30pm I was told that she cannot make future appointments today and to ring back on Monday.
Visited January 2023
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Olivia Thank you for taking the time to feedback to us. I'm sorry that you experienced poor service. You can now book routine and urgent appointments via the NHS app and patient access. If you do not have online access please come to the reception and they will be able to help. Please do not hesitate to contact me if you have any more feedback. Kind Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled Very poor service
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
Two weeks ago I requested the local pharmacy to reorder prescriptions for myself and my husband.Despite having chased this 3 times with the pharmacy,who assured me that they had sent this request through three times we have still not received the medication.The pharmacist actually rang the surgery today on our behalf and I fully expected a positive outcome.I was disappointed.We are still waiting .This is not acceptable.
Visited January 2023
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Patient Thank you for your feedback. Sorry for the experience that you had. I Will feed this back to staff. We are always trying to improve our service to patients. I Am aware that there was a system problem in community pharmacy around this time which I'm happy to say is now resolved. You can also order prescriptions via NHS App, patient services and via the practice email : gmicb-bu.uplandsmedicalpractice@nhs.net Please do contact me so I can investigate this further. King Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Rang yesterday morning at 8.30am, waited 50mins to be told no appointments, ring back tomorrow 8am. Rang today 8am and tried to get two appointments one for my husband who had chest pain. I got one but he didn't! After asking if he needed to collapse with a heart attack before being seen, the receptionist agreed to triage him. Just not good enough.
Visited October 2022
Review titled The Uplands Medical Practice
Replied on 26 July 2023
Dear Patient Thank you for your feedback. Sorry for the experience that you had. I Will feed this back to staff. We are always trying to improve our service to patients. Please do contact me so I can investigate this further. King Regards, Kirsty Howe Operations Manager 0161 7668221
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Review titled superb help over many years
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
Thank you so much for your help and care of a family member who passed away recently. We are most grateful for your prompt, caring and efficient care - reception team, admin staff, nurses and GPs were all wonderful - and especially over the last few weeks. You are a real credit to the NHS.
Visited September 2022
Review titled The Uplands Medical Practice
Replied on 25 October 2022
Thank you so much for sharing your kind words. We as a team are very proud to receive such warm, generous and kind words and I have passed on this feedback as a thank you to all our team for their continued hard work and the service they provide to all our patients! Dr Ifat Hussain