The Upstairs Surgery
Ashton Gardens, Romford, RM6 6RTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Upstairs Surgery.
Reviews
-
Review titled Beyond horrible and awful
Rated 1 star out of 5
by Salman - Posted on 17 December 2024
Rude reception staff and inconsiderate GP. I had a make a call to 111 due to really bad heartburn and dizziness at 4 am. After spending very long time on phone they got me a phone appointment with GP at upstairs surgery at 930 in the morning. But when the call came the GP was super rushed and did not showed any concernat all for my symptoms even though I had symptoms for weeks and today it was so bad I was not able to sleep and had to call off sick from work. But GP refused faced to face appointment and didn't offer any remedy at all. He only agreed to issue a blood test form after I requested it. It was all so rushed. I emailed reception to email me blood test form and I was replied by receptionist. She was beyond rude and insisted that the form needs to be picked up even though they have always been email to me. Instead of solving the issue she actually went on to argue about this. You are requesting face to face appointment so you shouls be able to come to Practice to pick up form. I mean where is empathy? Horrible service and attitude 😒
Visited December 2024
The Upstairs Surgery has not yet replied.
-
Review titled Left in pain
Rated 2 stars out of 5
by Karen Perry - Posted on 05 December 2023
On receiving my prescription of pain killers I have to order the next prescription as I'm only given enough for 1 week and I have to wait 3 - 5 working days. Twice now my prescription has not been sent out today I rang the surgery and was told doctor would definitely send it across wait just over an hour and collect. I did as I was asked no prescription this has left me with nothing for 2 days that means no sleep and in pain couldn't ring the surgery as the timing just over 1 hour means the surgery is now shut. How can a medical doctor do this to a person in severe pain it's inhumane.
Visited December 2023
The Upstairs Surgery has not yet replied.
-
Review titled Fantastic customer service
Rated 5 stars out of 5
by Maxine Smith - Posted on 14 July 2023
Today's visit to the practice would have been the first visit in years, I was very happy to be offered an appointment,on arrival both receptionist delivered excellent customer service not only to myself also to others. The Doctor who saw to me today was very attentive which made me feel much better when I left the surgery. Everybody only has bad things to say about their doctors surgery ,today I am giving mine credit.
Visited July 2023
Review titled The Upstairs Surgery
Replied on 02 November 2023
Thank you Maxine, for taking the time to comment on your experiences at our surgery. We really appreciate your kind words and are glad hear that you are happy with the service you received from our receptionist and Doctor. I will share your kind feedback with all the team. Kind regards, all the staff at The Upstairs Surgery.