The Vale Surgery
Streatham Vale, London, Greater London, SW16 5SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
My father’s prescription was requested by the pharmacy a week in advance and was still not issued by the surgery. When I called the surgery , she did not give me a valid explanation to why the medication was not issued, instead she said “everything will be ordered”. When I asked her to go through what she was ordering she stated that she couldn’t because it was closing time. As a NHS staff, I think this reply is disgusting. The reception team need better training on how to talk to patients in a polite manner and make them feel like they’re being cared.
Visited April 2023
The Vale Surgery has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2023
I attend this surgery mainly cos I always have great service. Staff are friendly in person and on the phone. I attend mainly with my 4 year old daughter and the doctors know how to make my daughter feel comfortable.
Visited January 2023
Review titled The Vale Surgery
Replied on 08 February 2023
Dear Patient, Thank you for your constructive feedback. We are so pleased to hear that you have had a great service from the surgery. Your comments have been shared with the practice team. Kind regards The Vale Surgery