The Valkyrie Surgery
Valkyrie Road P.C.C., 50 Valkyrie Road, Westcliff-on-Sea, Essex, SS0 8BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional experience
Rated 5 stars out of 5
by Nic - Posted on 31 May 2023
I was made to feel very comfortable with everything explained clearly and care taken. Both the doctor and the nurse made me feel very reasured about the procedure
Visited May 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Lovely doctor
Rated 5 stars out of 5
by Andy butcher - Posted on 31 May 2023
Really nice doctor and nurse. Made the experience very pleasant, quick and easy. Thank you for your help
Visited May 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Drastically Improved
Rated 5 stars out of 5
by Paulo - Posted on 25 July 2024
Since COVID The Valkyrie suffered in call appointment set ups but recently have made a huge improvement being able to call and book when needed. The service is amazing, the nurses and receptionists both have clearly enjoyed the change as the mood has lifted. Everyone in good spirits and appointments carried out with ease.
Visited May 2023
The Valkyrie Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Iain Summerfield - Posted on 10 May 2023
Quick and straightforward process. Fantastic doctor and lovely nurse. Doctor explained everything throughly.
Visited May 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Diabetes Nurse
Rated 5 stars out of 5
by Paul B - Posted on 17 April 2023
Wonderful service. Having recently been diagnosed with Type 2 diabetes, the nurse has been fabulous, taking time to explain things clearly and she has been so helpful.
Visited April 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Excellent care
Rated 5 stars out of 5
by Linda Lee - Posted on 20 March 2023
Having seen a GP and being sent for an x ray I was then able to see an excellent physiotherapist at the practice recently and was then offered an injection in my knee joint. I had the injection morning and the Doctor who carried this out was professional friendly and carried out the procedure seamlessly after explaining everything to me. It was neither stressful nor painful so thank you to all concerned
Visited March 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. We are very pleased that we were able to help you. Physiotherapists are part of the wider clinical team working alongside doctors and nurses, extremely successfully, which certainly worked well for you. Thank you again.
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Review titled Disappointing practise
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2023
On the few occasions I have actually managed to see a doctor or nurse I have found them to be friendly, helpful and professional. Nothing but praise for them. What a shame the same cannot be said for their reception, booking and telephone systems. The almost impossible task of contacting reception by telephone and obtaining an appointment is well documented elsewhere. That said I recently telephoned the practise to ascertain the results of a blood test and urine test. Initially I was advised by the automatic response machine that I was 4th in the queue and that my call would be answered "shortly". After waiting about 25 minutes I finally reached number 1 in the queue where I remained for another 45 minutes before I gave up! I hesitate to guess how much longer I would have been left waiting had I remained on the phone. With normally 6 receptionists on the desk it is hard to believe that they were all continuously engaged for so long and it would be nice to know what their definition of "shortly`' is. Whist appreciating that this is a very busy practise surely something could be done to make life a bit easier and less stressful for patients to contact the practise etc.
Visited March 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your feedback, and experience with our service. We are fully aware how difficult getting an appointment, and getting through to the surgery has been over a number of years. We have tried different project to improve this, which works for a period of time, but not long term. We have in recent months successfully changed our procedure for booking appointments, offering more future availability online and at reception. We are also reviewing our telephone system to make it easier to get through to our practice. We are also using E Consult to help with reviews, medical certificates, and asking patients to request prescriptions online. This all impacts on telephones and will help with the availability of appointments. We are working to improve our service, and do hope that this will be evident in the next few months.
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Review titled Amazing service
Rated 5 stars out of 5
by Tom Westmore - Posted on 08 February 2023
I chose to have a vasectomy and from start to finish the doctor and nurse were absolutely fantastic. I was a little nervous, but they explained the procedure in great detail and put me at ease throughout the procedure
Visited February 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Efficient!
Rated 5 stars out of 5
by Graham Haddow - Posted on 21 January 2023
Simply great! I got there and was seen immediately. The procedure was done and off I went ! The Doctor that performed the procedure was immensely reassuring.
Visited January 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.
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Review titled Friendly and Efficent
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
Really outstanding service from confirmation texts around appointments, friendliest reception staff all the way to the pre surgery brief and the operation itself. Everything was explained and surgery carried out professionally and I swear if I hadn't been ab adult unwound have been given a lolly pop. Truly warm, sincere, caring and friendly practise.
Visited January 2023
Review titled The Valkyrie Surgery
Replied on 07 July 2023
Thank you very much for your positive review and experience with our service. This is very much appreciated by all staff. Thank you again.