The Village Practice
115 Isledon Road, London, Greater London, N7 7JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unsatisfactory service
Rated 1 star out of 5
by Ms Welsh - Posted on 09 October 2024
I called on the 2 Oct 2024 to book an appointment. I was advised to arrange the appointment online. The appointment was booked eventually with the receptionist during my telephone call. By the afternoon I received a call from a member of staff advising the doctor would call me at 5:40 pm (on the day of the call). However, the doctor did not call, and I am still waiting for an appointment. This service is unacceptable, unsatisfactory & upsetting. My health concerns remain, as well as my frustrations with the Village Practice!
Visited October 2024
The Village Practice has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Abi - Posted on 29 March 2023
I have repeated difficulty with tracking down prescriptions and information from staff at The Village Practice. This time around I was texted to say my prescription would be sent to the pharmacy within 48 hours. After two weeks of checking, I called the practice who told me it was never sent as there had been an electronic fault and instead it was printed and left at reception for me. A message that was never passed on to me. When I went in to pick it up they said it hadn't been printed but it would be sent to my pharmacy urgently that afternoon. It was never sent. I called again in the morning and they said the same thing but it still wasn't sent. It is exhausting to have to keep chasing to receive medication I need and this isn't the first time I've experienced such difficulties. I will be moving to another practice and I advise others to do the same.
Visited March 2023
The Village Practice has not yet replied.