The Village Practice
115 Isledon Road, London, Greater London, N7 7JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phenomenal GP
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
Dr T is just a gentle, thorough, kind GP. She is amazing to not just myself, but my extended family too. Thank you for always going that extra mile. I had to leave our old practice as soon as I knew that she had left too… I’m so happy I’ve found her again. Dr T truly is a remarkable GP!
Visited November 2024
Review titled The Village Practice
Replied on 26 November 2024
Thanks so much for this lovely feedback for Dr Thakore, we have fed this back to her and are so grateful for your kind words. Thank you.
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Review titled Unsatisfactory service
Rated 1 star out of 5
by Ms Welsh - Posted on 09 October 2024
I called on the 2 Oct 2024 to book an appointment. I was advised to arrange the appointment online. The appointment was booked eventually with the receptionist during my telephone call. By the afternoon I received a call from a member of staff advising the doctor would call me at 5:40 pm (on the day of the call). However, the doctor did not call, and I am still waiting for an appointment. This service is unacceptable, unsatisfactory & upsetting. My health concerns remain, as well as my frustrations with the Village Practice!
Visited October 2024
Review titled The Village Practice
Replied on 27 November 2024
Dear Ms Welsh, I am sorry to hear about your recent experience with the Village Practice and that you are unhappy with the service provided. We aim to respond to all online consultations within 48 hours of receipt. Our appointments are triaged by the duty doctor who arranges a routine or same day appointment, where appropriate. Our evaluation is that the triage system allows patients to be seen by the right person and reduces waiting times. I apologise if your needs have not been met on this occasion and I would like the opportunity to discuss this further with you, to review what went wrong. Please email me at nclicb.complaints.thevillagepractice@nhs.net with a telephone number and a suitable time. Best Wishes, Amy Howell, Complaints Manager
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Review titled Bad service
Rated 1 star out of 5
by Abi - Posted on 29 March 2023
I have repeated difficulty with tracking down prescriptions and information from staff at The Village Practice. This time around I was texted to say my prescription would be sent to the pharmacy within 48 hours. After two weeks of checking, I called the practice who told me it was never sent as there had been an electronic fault and instead it was printed and left at reception for me. A message that was never passed on to me. When I went in to pick it up they said it hadn't been printed but it would be sent to my pharmacy urgently that afternoon. It was never sent. I called again in the morning and they said the same thing but it still wasn't sent. It is exhausting to have to keep chasing to receive medication I need and this isn't the first time I've experienced such difficulties. I will be moving to another practice and I advise others to do the same.
Visited March 2023
Review titled The Village Practice
Replied on 26 November 2024
Dear Abi, We are so sorry we have not replied to you sooner, we have had a change in management over the last year and we did miss this review which i can only apologise for. Please know over the last year we have spent a lot of time improving our prescription policy to run smoother for patients, pharmacy and our prescribing team. I do hope you got this sorted but if you would still like us to look into this we would be happy to do so. Please email our complaints mailbox; nclicb.complaints.thevillagepractice@nhs.net with your details so we can look into this and provide you with a suitable response. Thank you, Samantha (Operations Manager)