The Village Surgery
31 Bramhall Lane South, Bramhall, Stockport, Cheshire, SK7 2DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Christine Povall - Posted on 22 August 2023
Have been at this practice for 10 years now. The service provided is above and beyond. Arranging an appointment involves no stress. Myself, husband and children always feel listened to. Reception staff and doctors are kind, friendly and professional. We appreciate all that you do and are so grateful to be patients at this surgery. Thank you so much for your outstanding care and service.
Visited August 2023
The Village Surgery has not yet replied.
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Review titled Fantastic practce
Rated 5 stars out of 5
by Andrea - Posted on 07 July 2023
Great support from practice nurses who proactively manage my care and look for opportunities to allow me to better monitor my condition.. My GP supports my evolving changes in medication ensuring a smooth transition when required. The doctors I have seen at the practice have been friendly, thorough and very professional. The annual review is very reassuring and I appreciate the whole team.
Visited July 2023
The Village Surgery has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by S Clay - Posted on 28 June 2023
This practice is excellent and yesterday was an exceptional service. I rang for an appointment for my child. They quickly assessed and took my information and provided me with what was needed. The receptionist was so friendly, understanding and phoned up after the Doctor had done a prescription to check all was well. This was going above and beyond what was required. Thank you. Also, thank you to the Doctor who yesterday, and has in the past, been so helpful to me and my family. It is so difficult at the moment with the NHS as a whole being underfunded and the government not seeming to listen to Doctors about what is needed. Despite this pressure the village service still provide an amazing service to me and my family. Thank you and well done. Please pass on my gratitude to the Doctor and receptionist who helped yesterday. It is well deserved.
Visited June 2023
The Village Surgery has not yet replied.
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Review titled Phone charges
Rated 4 stars out of 5
by Alan - Posted on 07 May 2023
Because you cannot book an appointment on line which is not acceptable you are forced to phone. This is a warning to all be careful how long you stay on the call. The surgery phone number is for some reason a national number and if you are in the queue you see your phone bill rocket. A 10mins call is £2.50. I wonder hiw much the surgery majesty on this. I have one call cost me over £10. The auto message should advise of the cost for staying in the queue. Get the online booking sorted please Village Surgery.
Visited April 2023
Review titled The Village Surgery
Replied on 31 May 2023
Dear Alan Please do get in touch with us to discuss this as we can assure you that the charges you refer to here are incorrect. We can also assure you that the surgery do not make any money on any calls received All practices across Stockport are on the same cloud based telephony system that has been in place for more than 3 years now and this is the first time we have received information of this nature. If you have been charged in error we can track your call and try and establish where the problem is. Feel free to contact the surgery to discuss this matter with the Practice Manager
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Review titled 3 Reasons
Rated 5 stars out of 5
by Stan - Posted on 17 March 2023
For me the Village Surgery stands out for 3 reasons: 1. Doctors, nurses and receptionists all deliver first class care 2. No longer need to repeatedly ring early morning for an appointment on the day. Receptionists ring you back based on your place in the queue. 3. Booking online for a non-urgent appointment is simple. Well done everyone involved.
Visited March 2023
The Village Surgery has not yet replied.
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Review titled Fantastic doctors practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Moved to the Village Surgery January 2020 and amazed at the difference from my previous doctors. Everybody is very proactive and helpful with everything being explained. The reception staff are always helpful and if they don’t know the answer to your query they will find out and come back to you . The doctors and nurses are so supportive and show a lot of patience with my phobia of having my blood pressure being taken. I cannot praise this practice enough . They are what a good doctors practice should be - very thorough and supportive providing excellent patient care .
Visited March 2023
The Village Surgery has not yet replied.
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Review titled Five star practice
Rated 5 stars out of 5
by Philip Featherstone - Posted on 16 February 2023
My practice is extremely busy but they always have time to deal with your issues . Nothing seems to be any trouble to them ,- if they can possibly help they will do
Visited February 2023
The Village Surgery has not yet replied.
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Review titled Really excellent, doctors nurses and reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Everything you read about the nhs doesn't apply here, excellent quick and friendly service that cannot be faulted.
Visited January 2023
The Village Surgery has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Liz bailey - Posted on 20 January 2023
Absolutely brilliant! So responsive and caring. I have always had such a good experience for both myself and my family. I highly recommend and praise everyone who works there
Visited January 2023
The Village Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Jeremy Jenkins - Posted on 12 January 2023
This is the best Practice I have had, having been with them for more than 15 years. Everyone is helpful, pleasant and caring. This is the way to run an efficient Practice.
Visited January 2023
The Village Surgery has not yet replied.