The Vine Medical Centre
13 Tonbridge Road, Maidstone, Kent, ME16 8RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient recovery
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
Just wanted to thank the Practice for their management of a prescription which Pharmacy2U were unable to dispense. One of the Practice clinical pharmacy technicians re-issued the prescription and informed me so I was able to obtain the medication locally and without any difficulty. Excellent service as usual.
Visited April 2025
The Vine Medical Centre has not yet replied.
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Review titled Inadequate Practice!
Rated 1 star out of 5
by Andre - Posted on 02 January 2025
- Uncaring: This practice contributes to the long waiting times at maidstone nhs trust getting an appointment is next to impossible. I have gone being not reviewed due to a lack of appointment and the length of time one has to wait to get through. - risk patient safety: - poor - unresponsive
Visited January 2025
The Vine Medical Centre has not yet replied.
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Review titled Confused
Rated 3 stars out of 5
by Peter - Posted on 10 May 2024
I am 77 years of age and I am finding it increasingly difficult to actually see a doctor face to face unless I am willing to wait a month or more for an appointment to make an appointment it is a matter of telephoning the surgery at 8-30 am getting a que number and waiting for a call back. The first stage is convincing the receptionist. When you finally get accepted it is very unlikely that you will actually talk to a GP instead you will be passed on to a Nurse or as just happened to me a Paramedic. What in gods name are the doctors doing.
Visited May 2024
Review titled The Vine Medical Centre
Replied on 21 August 2024
Dear Peter, Thank you for your feedback and please accept our apologies that you feel you have had a poor experience with the Practice, especially with seeing a GP. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Avoid if you can
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I think this surgery has several urgent issues which need to be addressed.. Administration issues come before patient care The surgery deregistered me while I was pregnant because they lost the paperwork submitted confirming I still lived at my current address. I had to complain at reception several times and was almost refused my flu jab. Rudeness of reception staff Whilst waiting for an appointment I witnessed reception staff being very rude and dismissive to an elderly patient. Inaccessible doctors As a previous review has highlighted, staff routinely signpost to pharmacies and refuse requests to see a GP. This is after the ludicrous 8am phone system! If you want an appointment and are granted one it's usually a month's wait. Poor/outdated advice On two occasions I saw doctors who gave advice which was either inadequate (one printed off an NHS webpage) or incorrect and outdated. I know this as I sought a second opinion privately. The only positive feedback I have is that I had very good care from a midwife while pregnant.
Visited February 2024
Review titled The Vine Medical Centre
Replied on 21 August 2024
Dear patient, Thank you for your feedback and please accept our apologies that you feel you have had a poor experience with the Practice. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2024
I recently had a baby and have been really impressed with the coordination of appointments and supportive treatment received. It was easy to register my son online with the practise and I was automatically sent a series of appointments for myself and for him. At my 6 week check-up, the doctor was very friendly and thorough. I was blown away by walking away with a physio appointment just 4 days later. The physio was also brilliant, very knowledgeable and provided me with exercises and excellent advice to take away. The surgery are also very prompt with approving Medications for prescription renewals and it is fairly easy getting a doctor appointment (considering the climate!)
Visited January 2024
Review titled The Vine Medical Centre
Replied on 22 February 2024
Dear Patient, Thank you for taking the time to express your kind feedback about your experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Excellent response
Rated 5 stars out of 5
by Ian Larman - Posted on 05 May 2023
Online pharmacy let me down - held up my whole prescription (including my Insulin) because one item was out of stock. I only had one dose left. The practice receptionist was brilliant, positive and helpful - arranged for the insulin prescription to be provided at the local pharmacy and even called me back to let me know when the prescription was with them. Can't fault their response! Thank you.
Visited May 2023
Review titled The Vine Medical Centre
Replied on 22 February 2024
Dear Ian Larman, Thank you for taking the time to express your kind feedback about your experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre