The Vine Medical Centre
13 Tonbridge Road, Maidstone, Kent, ME16 8RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response
Rated 4 stars out of 5
by Katharine Browne - Posted on 16 December 2022
I phoned for an online appt having been ill fir 8 days. Sympathetic helpful receptionist who said a medical practitioner would phone back the same day which surprised me. Then I was invited into the surgery for face to face with nurse. Only waited 10 minutes over appt time. Lovely nurse practitioner. I was surprised considering the pressures facing the NHS. Thought it would be nice for you to get a good review. Today my husband phoned having been ill for two weeks, got an Internet appt with a doctor, again efficient service. Thank you.
Visited December 2022
Review titled The Vine Medical Centre
Replied on 21 December 2022
Dear Katharine, Thank you for taking the time to pass on your kind comments about your and your husbands experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Very poor management
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I had been trying to book an appointment for my child's ongoing issue for last three months. As it is 'not urgent', it took over three month to book a telephone appointment from a doctor. I spent many hours (multiple occasions) calling to book an appointment yet they sent a text telling me long awaited appointment is cancelled. They did not give us any reasons of cancellation nor alternative appointments. There was no apology either. Just in the text saying that new appointments will be released at Tuesday afternoon. They expect patients to spend hours to book one (telephone) appointment yet cancel it without consultation, apology nor alternative appointment with one templated text. Then they expect the patient to call them again to book a new appointment. This is beyond disrespectful. I am already stressed with concern of my child and what this GP gives me is no support but dismay, which I don't expect from my GP. In addition, my routine blood test appointment is also changed without consultation nor explanation. Again, they simply sent me a text and if I can not make it, I have to contact them to change the date. I book appointments juggling with entire family's schedule and work commitments like many other patients but it seems like none of these factors are not important to this GP. I have been with this GP for 7 years but things are getting worse especially last 3 years... I must find a better GP for my sanity.
Visited November 2022
Review titled The Vine Medical Centre
Replied on 28 November 2022
Dear Patient, Thank you for your feedback and please accept our apologies that you have had a poor experience with the Practice and have had trouble trying to obtain an appointment for your daughter. If you feel as though this matter now requires urgent attention, please can you kindly contact the surgery on 01622 754 898 and we can book you an urgent on the day appointment with our Duty Doctor. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Extremely good practice
Rated 5 stars out of 5
by Deborah Withers - Posted on 15 October 2022
In all my years of being registered with this practice I can only ever say good things about all of it, from the doctors, nurses, admin and reception staff. I find this practice to be extremely efficient and they, in my opinion, do very good job considering the amount of patients that must be registered here. I have no complaints whatsoever and feel very fortunate to be registered here.
Visited October 2022
Review titled The Vine Medical Centre
Replied on 24 October 2022
Dear Deborah, Thank you for taking the time to pass on your kind comments about your experience with our team here at The Vine, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Flu & Covid boosters today
Rated 5 stars out of 5
by Claire Barkaway - Posted on 01 October 2022
I wanted to thank all the staff & volunteers who made this morning's vaccines such an easy quick visit & very well organised. My husband and I are very grateful, we thought we would be queuing for a long time and were surprised to be dealt with so & efficiently.
Visited October 2022
Review titled The Vine Medical Centre
Replied on 04 October 2022
Dear Claire, Thank you for taking the time to pass on your kind words about the Surgery, we are pleased to hear that you and your husband had a good experience at our Flu & Covid Clinic. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre.