The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
I had a very positive experience this morning with my GP who was very thorough and systematic as we discussed two consultant letters and priority next steps. He explained his thought process and was supportive and encouraging. His ability to see the interconnecting systems is very helpful in addressing the root causes of disparate symptoms. Thank you very much for a great consultation.
Visited May 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for you review and feedback it is great to receive your comments. Many thanks, Dr Steely, GP partner
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Review titled None communication
Rated 3 stars out of 5
by David Bridgman - Posted on 22 May 2024
This review is not about my doctor but lack of communication regarding appointments. I had an INR appointment today 22/5/24 when my call this afternoon was cancelled without my knowledge. This is bad manners and inefficiency on Admins part. My name is David Bridgman, I am 80 years of age and deserve to be treated with consideration. I realise how busy the Surgery becomes, but please don't ignore your patients. This decision to cancel my appointment was done yesterday, so why was I not informed please? Then I would not have had to do my INR.
Visited May 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Mr Bridgman, due to delays in answering all of our reviews we have already spoken and addressed this issue prior to this response. However, please remember we always wish to hear feedback if something has gone awry. Speaking to us directly will avoid any delay or continuance of an error or process issue. Please note you can always email contact.thewallhouse@nhs.net to discuss any matters such as this in the future. Many thanks, Dr Steely, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Our experience was exceptionally helpful and efficient. I feel like we are on track to working out what the exact health problem is, and we’re grateful for the time and effort!
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your review and feedback, glad to hear you feel things are working well. Dr Steely, GP Partner
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Review titled GP Associate: excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I was very impressed with my experience at the Wall House surgery when I saw the GP associate there. She answered all my questions in detail and allowed me all the time I needed, I never felt rushed. She then consulted GP who agreed with her that I should be referred to a hospital clinic. The referral happened within the appropriate timeframe. At a follow up phone call she was similarly helpful in answering several questions I had, her manner is reassuring and her medical knowledge is sound.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your feedback. Our physician associates are brilliant and we are very fortunate to have them as part of our team. We will ensure to pass along your comments. Many thanks, Dr Steely, GP partner
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
The doctor was patient, kind and helpful. He gave me time to discuss everything. The practice in general is much improved and the triage system works.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, Thank you for your five star review, it is great to hear you feel the triage system is working. We are still developing as we go to get it right. Many thanks, Dr Steely, GP partner
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Review titled Excellent care
Rated 5 stars out of 5
by Oliver - Posted on 17 April 2024
I was seen yesterday by the Clinic Nurse for my Head Clips removal. I was treated with the highest level of care and compassion following a difficult few days. I commend this Nurse for her outstanding level of care and am grateful to the Practice.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Oliver, it is great to hear about your recent experience, thank you for taking the time to post your review. We will ensure the nursing team receive your feedback. Many thanks, Dr Steely, GP Partner
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Review titled Empathetic (no, not a word you hear every day)
Rated 5 stars out of 5
by Michael Chivers - Posted on 11 April 2024
I urgently needed a regular medication order processed quickly. My mistake. Wrote to them requesting their assistance. Medication arrived just in time. The nhs is so easy to criticise but Every day they prove they are doing their best, many times exceeding other “industries” and Above all they are caring human beings, made up of a glorious cultural diversity with a united aim us! The people of the uk (stupid rules advise I can’t use capital letters which makes me look dumb and illiterate…so be it
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Mr Chivers, thank you for taking the time to post such a lovely review. Our team work really hard to ensure that this is the service our patients receive and we will pass along your comments. Many thanks, Dr Steely, GP partner
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Review titled Excellent practice
Rated 5 stars out of 5
by Jean Carney - Posted on 10 April 2024
I had a query about my prescription. I was advised to be added to the triage list. The doctor rang on time. He listened to me, immediately took action, and at all times I was treated with respect and kindness
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Ms Carney, thank you for your review, great to hear your lovely feedback. Dr Steely, GP partner
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Came for a blood test today , absolutely scared stiff but she was utterly amazing. The nicest nurse ever. Thank you so much. Sorry cannot leave your name apparently but I hope you read this
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for taking the time to leave your review and comments, we will ensure the feedback is passed along to our nursing team. dr Steely, GP partner
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Review titled A good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
Listened emphatically to my issues and very reassuring that something could be done. Talked to various options and different types of mediations going forward. Felt they had a good understanding and easy to talk to.
Visited April 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your five star review and taking the time to give feedback. Dr Steely, GP partner