The Wall House Surgery
Yorke Road, Reigate, Surrey, RH2 9HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient and Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
Appointment was on time and the nursing team were really friendly and helpful going above and beyond.
Visited November 2024
The Wall House Surgery has not yet replied.
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Review titled First class care
Rated 5 stars out of 5
by Izzy - Posted on 25 October 2024
I was very well looked after by the nurse. Excellent care as always . Thank you for looking after me and for being so kind
Visited October 2024
The Wall House Surgery has not yet replied.
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Review titled A professional service
Rated 5 stars out of 5
by Richard Gurr - Posted on 08 October 2024
My experience was very good and professional service with just a short wait, well organised and a very thorough and helpful Doctor
Visited October 2024
The Wall House Surgery has not yet replied.
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Review titled Great practice and incredible professionals
Rated 5 stars out of 5
by Pedro - Posted on 18 September 2024
Had an amazing asthma appoint with the nurse, super helpful and really helped with my asthma. Couldn’t be happier
Visited September 2024
The Wall House Surgery has not yet replied.
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Review titled Asthma Review
Rated 5 stars out of 5
by Moray Carey - Posted on 17 October 2024
The entire proceedings were conducted in a very professional and friendly manner by Nurse Ronnie Kenney.
Visited August 2024
The Wall House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2024
I have ongoing health problems and my GP has been very helpful and supportive. The continuity of care has made it less stressful as he knows my case so I don’t have to explain the background to my health problems every time I have an appointment. I find the telephone appointments useful so I don’t need to go the surgery every time I need to speak to my GP.
Visited August 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your review we are working really hard to get this sort of continuity. We have recruited new doctors and our growing team means we can offer more appointments with your registered GP. We completely agree this makes all the difference and, as evidence shows, gives patients better care and health outcomes. It is not always possible but patients can always ask to see their GP. If there is an urgent issue you will be offered something on the day which might not be with your GP but even then we try to utilise GP teams to ensure it is someone you have seen before or who works closely with your doctor. Patients always have the choice to be seen in person, by telephone or also as a virtual consultation by email or text. Again, your GP team will guide you to a more appropriate type of appointment where it is necessary. I.e we can’t do examinations over the phone so sometimes face to face is required. It is great to hear how positive a difference this has made for you. Many thanks, Dr Steely, GP partner
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Review titled Great Nurses / practice
Rated 5 stars out of 5
by Linda - Posted on 06 August 2024
Both nurses that I've seen today we're very kind and polite . And caring. Made my visit very pleasant.
Visited August 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Linda, thank you for your positive review and taking the time to feedback, many thanks, Dr Steely, GP partner
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
They have been attentive, prompt, professional, understanding and I’m very happy with all my recent experiences with the staff. And very grateful to the NHS as a whole. Thanks to you all for everything.
Visited August 2024
Review titled The Wall House Surgery
Replied on 08 September 2024
Dear Anon, thank you for your lovely feedback and great review. We will ensure the team receives your comments, many thanks, Dr Steely, GP Partner
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Review titled Kind & Patient Doctor
Rated 5 stars out of 5
by Vicki Fauvet - Posted on 25 July 2024
Took my 93 year old mum to see her GP on Tuesday, he was kind, patient, took time explaining possible new medication for mum in easy to understand language and spoke direct to her not me.
Visited July 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Vicki, thank you for your review, it is really lovely to hear of your positive experience and we will pass along your comments to the GP team. Many thanks, Dr Steely, GP Partner
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Review titled Organised Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
The Doctor was caring and took time to listen to my health concerns and was also prepared by reading us precise advice and prescribe necessary medication.
Visited July 2024
Review titled The Wall House Surgery
Replied on 04 August 2024
Dear Anon, thank you for your feedback, our team are working hard to ensure this is the service we deliver, Many thanks, Dr Steely, GP Partner