The Wand Medical Centre
15 Frank Street, Highgate, Birmingham, West Midlands, B12 0UFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wand medical practice
Rated 5 stars out of 5
by David Hughes - Posted on 20 June 2024
Both ladies showed kindness and and care, Giving guidance and explanation on why I was asked to attend, The care I received was outstanding they both are a credit to the practice
Visited June 2024
The Wand Medical Centre has not yet replied.
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Review titled Excellent Service today
Rated 5 stars out of 5
by Michael Bennett - Posted on 17 May 2024
I attended the surgery today to have my bloods checked and the service received from the practice nurse whose name this review will not allow me to mention but begins with A and ends with n was nothing short of exemplary. She explained everything clearly and gave advice on how slight lifestyle changes can make a difference to test results and provide overall health benefits. She's a credit to this practice
Visited May 2024
Review titled The Wand Medical Centre
Replied on 17 May 2024
Dear Mr Bennett, Thank you for taking the time to share your feedback with us, it is always great to hear of positive experiences. I will ensure your comments are shared with the Nurse and reassure her the hard work is noticed and appreciated. Kindest Regards, Dee Practice Manager
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Review titled Good job done today
Rated 5 stars out of 5
by Soumeya - Posted on 28 March 2024
The nurse was very friendly and helpful.Its not easy sometimes to find my veins for blood test and I normally get poked several times but she found it from the first time and she was very smooth didn’t feel any pain. Thank you eugenia 🥰
Visited March 2024
Review titled The Wand Medical Centre
Replied on 17 May 2024
Dear Soumeya, Thank you for taking the time to share your feedback, I am pleased to hear your recent experience met your expectations and needs. I will be sure to share this with the Nurse. Kindest Regards, Dee Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Tony ham - Posted on 08 January 2024
Been chasing unknown medical issue for over a year but doctors aren't interested. Tried to arrange another appointment today and once again told I can't by rude receptionist, another receptionist came on phone and also was no help. Asked to speak to manager so she took my details only to call me back and say go and email complaint as manager wouldn't call me back as stated. Nothing but rudeness and fobbing patients off. Awful practice and awful staff all round.
Visited January 2024
Review titled The Wand Medical Centre
Replied on 10 January 2024
Dear Mr Ham Thank you for taking the time to share your experience and it is disappointing to hear when we have not provided the care you should expect. To be able to fully investigate this matter, I would need further details from you. Please can you contact myself or Yvonne on 0121 440 1561 to discuss this. I look forward to hearing from you. Kind Regards, Dee Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2023
I expect when I call the practice that someone picks up, not leaving you to wait 15 minutes without any mention of a queueing system in place.
Visited January 2023
Review titled The Wand Medical Centre
Replied on 08 February 2023
Dear Anonymous, Thank you for taking the time to share your experience and it is disappointing to hear when we have not provided the care you should expect. Also, I would also like to express my apologies for not responding to your review sooner. To be able to fully investigate this matter, I would need further details from you. Please can you contact me on 0121 440 1561 to discuss this. I look forward to hearing from you. Kind Regards, Dee Practice Manager
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Review titled Telephone Lines not open
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Imagine calling your GP at the designated opening hours of 8.30am only to be greeted with a message that states the lines are closed and will reopen tomorrow morning at 8.30am. Make it make sense!!!
Visited September 2022
Review titled The Wand Medical Centre
Replied on 31 January 2023
Dear Anonymous, Apologies you have had the put in the negative feedback and that it has taken time to respond. Sadly we could not access the response tool. With regards to your comment, 14/9/2022 was a practice away day for staff training and we had Badger covering the surgery for the day while staff were trained and updated. This was widely publicised on our website and in the surgery so apologies you missed it because most of our patients were aware and if you called the surgery, it would have diverted you to Badger as normal so apologies if this did not work in this case . We will look into it and hopefully next time , the system will work as it should. Thank you for your feedback