The Wapping Group Practice
The Wapping Health Centre, 22 Wapping Lane, London, Greater London, E1W 2RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt services
Rated 5 stars out of 5
by M S Hossain - Posted on 05 January 2023
Recently moved into this area. Been to a practice and the registration process takes ages. Had to email the manager to speed up the process. Then changed my mind to avoid all hassles. Filled up an online registration form @ Wapping Group. Prompt response. I was able to get an appointment on the same day. I was able to discuss my concerns and worries and staff were able to support this and help come to a conclusion. Polite staffs.
Visited December 2022
The Wapping Group Practice has not yet replied.
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Review titled A very caring Practice
Rated 5 stars out of 5
by Mohammad Islam - Posted on 05 January 2023
Due to work pressure, completely forgot about the blood test. Suddenly received a call asking about the blood test appointment. I requested them to allow me to come later in the afternoon. He accepted. Blood tests done and got all medications on time. Thanks to the team for looking after me.
Visited December 2022
The Wapping Group Practice has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
I have recently moved to this GP after moving homes and during the move I was awaiting confirmation for my MRI appointment. It took 3 weeks for them to send my letter to the correct address after being informed several times of my change of address. Following my appointment I had to wait a further 3 months to get any sort of follow up from any doctor at the GP, as every time I called to ask about my results they reluctantly helped and told me to wait for a phone call. When I finally managed to get a telephone appointment with a doctor, they informed me that most likely my previous GP did not send over the results, which they should have followed up as again, I have informed them multiple times of my change of address. Once I finally got a doctor to follow up these results, the reception team have been utterly useless with contacting the hospital my MRI was done at. After several emails explaining my whole situation with full details, they could not even figure out how to contact the hospital and requested for ME to provide contact details, regardless of the fact that this information is readily accessible for even the general public. Out of frustration I had to call the GP directly to resolve this issue promptly as clearly it cannot be done via email even when my own responses have been prompt. After being on hold for over 35 minutes, it took a total of 4 times for the receptionist to understand what I was trying to resolve even though I explained it exactly the same way each time. Clearly these receptionists do not listen clearly at what information patients are providing them, which is a massive issue as miscommunication could be so harmful for the patient as there might be life threatening health problems they are dealing with but are unaware of because of this. After trying to explain the severity of their lack of communication and the consequences of these actions, the receptionist seemed so unempathetic. Of course, they are not doctors and may not have all the information needed, however if they are the point of communication between patients and doctors, it is imperative that they follow up queries, listen carefully to the patient as well as communicate clearly between themselves as well as other NHS practices if applicable to the situation. I find it appalling that it has taken 3 months to prompt a follow up on my results, and not even to book a consultation.
Visited December 2022
The Wapping Group Practice has not yet replied.