The Weaverham Surgery
Northwich Road, Weaverham, Northwich, Cheshire, CW8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly professional and fast
Rated 5 stars out of 5
by Clair Lapworth - Posted on 14 December 2023
My visit to Weaverham surgery started with 2 very helpful and. Friendly receptionists. I was seen by a very thorough and approachable lady doctor who made me feel at ease and attended to the problem efficiently and quickly.Extremely impressed with the whole visit.
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your lovely feedback, it is very much appreciated. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Attentive and excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
My thanks to the doctors and staff at Weaverham Surgery for the prompt attention and care I received in a sudden bout of illness last week. You were caring, recognised my urgent need, gave clear advice and followed up later in the day as promised. I was so reassured that I was in good hands and how to follow up if I needed to. This is consistent with the care I’ve received since I moved to you two years ago. You are a great team. Thank you !
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your lovely feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Professional practice
Rated 5 stars out of 5
by Sandra Booth - Posted on 14 December 2023
I always receive a warm and professional response to my request. The Staff go the extra mile to help me. The Reception Staff are approachable and warm when entering the building. The Doctors are professional and caring. I have been with this surgery for seventy years and would not leave them. I feel the Staff both clinical and administrative are a credit to the NHS. Thank you Weaverham Surgery for all your help Kind regards Sandra
Visited December 2023
Review titled The Weaverham Surgery
Replied on 18 December 2023
Thank you for your kind feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Primary health care at its best
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
We've recently transferred our care to the Weaverham Surgery I am a retired nurse and have worked with GP surgeries and other health care professionals for more than 30 years and feel qualified to say: ..... Staff at the Weaverham surgery are consistently caring and professional. The telephone system is the best I've ever encountered; it's informative, brief, and clear about the options available. The practice website is well constructed and user friendly with links to key information for patients. Staff are sensitive to individual needs and all interactions are non-judgmental and patient focused with easy access to the surgery and appointments. In my experience, there is consistently a quick turnaround from 1st contact with the receptionist to a conversation/appointment with the most appropriate clinical member of the team. I am always treated with dignity and respect, from initial contact - to an appointment with a clinician. Recently, within one hour of talking to the receptionist, I was called by the doctor, referred to two other professionals for further investigations, with a clear assessment plan resulting in "feeling safe in their hands". This is primary health care at its best.
Visited June 2023
Review titled The Weaverham Surgery
Replied on 13 September 2023
Thank you for your lovely feedback. Your comments have been sent to all staff, who will be delighted. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled awful service
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Ring up told no appointments available and to try again on certain day as Dr needs to review. Spent 15 minutes waiting in queue on telephone and when you do get someone to answer offered appointment two weeks in future. Need Drs note for DWP as long term sick with mental health problems. Told to ring back again, asked to speak to practice manager but told doesnt take calls! Service from this surgery is getting worse and your treated appalling. Its not what someone needs that is struggling with mental health and just adds to their anxiety even more.
Visited May 2023
Review titled The Weaverham Surgery
Replied on 13 September 2023
Thank you for taking the time to give your feedback. I`m sorry to hear that you are not happy with the service you have received. If you would like to contact the surgery, we can have a look into your concerns. Kind Regards Steph Thornhill Practice Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Yeats - Posted on 27 April 2023
i phoned the surgery at 08:00 a.m. and although I was in a queue, I did not have to wait long.I described my problem to the receptionist who explained that one of the Doctors would phone me back. At 08:15 a.m. the Doctor phoned as promised and after my conversation with her, she very kindly provided a solution for treatment of my symptoms. This is what I would describe as exceptional service from start to finish.
Visited April 2023
Review titled The Weaverham Surgery
Replied on 28 April 2023
Dear Michael Thank you for your feedback. Your comments are very much appreciated and I will gladly share them with the team today. Paul Deeley Practice Manager